Would have been 5 stars if the windscreen had been fitted at the first attempt. Unfortunately they ordered the wrong screen , however I believe the mark of a good company is how they deal with problem... Voir plus
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Établissement
Changer d'établissementSandall Carr Road, Kirk Sandall, DN3 1QL Doncaster, South Yorkshire, GB
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Lisez les avis des autres
The guys were brilliant. There was a little situation with timings but they were brilliant and didn’t make a fuss (they came in the morning instead of afternoon like planned but this was sorted quickl... Voir plus
L'entreprise a répondu
Great service, came out quick to fix my windscreen chip. The risk of the repair not working due to the location of the chip was explained and that a new windscreen could be fitted quickly (possibly ne... Voir plus
L'entreprise a répondu
Staff were very courteous, helpful, efficient and kind. Estimate of timing for job was clear but they exceeded expectations by completing job in a much shorter time, I think mainly, because my husba... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Doncaster
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Sandall Carr Road, Kirk Sandall, DN3 1QL, Doncaster, South Yorkshire, Royaume-Uni
- 01302-460-154
4,5
Excellent
574 avis
Demande des avis aux clients
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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Great service with helpful staff
18 février 2026
Réponse de National Windscreens - Doncaster
We appreciate you sharing that our staff was helpful! We are so happy you had a great experience.
Disappointed with the outcome.
Repair carried out on time but disappointed with the outcome.
Whilst the repair cannot be easily seen from the outside, the crack is still clearly visible from the inside of the screen. This will severely affect the cars pat exchange value when I change it this year.
16 février 2026
Réponse de National Windscreens - Doncaster
We regret the repair outcome did not meet expectations, especially regarding the visible crack on the inside. We appreciate your feedback and will review it to improve our service.
Great service from beginning to end
Great service from beginning to end. The guy that replaced the windscreen was lovely, friendly. Customer support were helpful. Great service thank you
12 février 2026
Réponse de National Windscreens - Doncaster
We appreciate your positive feedback! We're happy to hear that you received great service from our helpful customer support and that the technician was lovely and friendly. Thank you!
Excellent service
I was told the repair would take around four hours but it only took two.Very pleased
7 février 2026
Réponse de National Windscreens - Doncaster
We are so pleased the repair was completed in less time than estimated. Thank you for your positive feedback; we appreciate it!
Réponse de National Windscreens - Doncaster
We appreciate you sharing! We are so happy to learn you received quality service from our obliging staff.
Good experience
Easily booked in for a replacement windscreen, they liased with insurance, all I had to do was pay my excess and turn up on the given date. Picked up later and instructions given to not wash immediately.
Helpful, pleasant staff.
12 janvier 2026
Réponse de National Windscreens - Doncaster
We're happy to hear that booking your windscreen replacement was easy and that we liaised with your insurance. We appreciate your positive feedback regarding our helpful and pleasant staff and the clear aftercare instructions provided.
very poor communication
very poor communication, also don't understand why the windscreen is not tinted when original was tinted.
3 février 2026
Réponse de National Windscreens - Doncaster
We regret that you experienced communication issues and are not satisfied with the windscreen tint. We'll review this to improve our service.
Great service
Was raining on the day so they asked me to drive to the depot. Great guys got on with the job as soon as I arrived. All done within the hour. Great professional service
31 janvier 2026
Réponse de National Windscreens - Doncaster
We appreciate you taking the time to share your experience. We're glad the team was able to quickly assist you despite the weather. It's great to hear you received professional service!
Transport back to main town after…
Transport back to main town after dropping the vehicle off or at least asking how I was getting there and maybe offering to call a taxi for me
1 février 2026
Réponse de National Windscreens - Doncaster
We appreciate your feedback and regret that we didn't inquire about your transportation needs or offer assistance in arranging a taxi. We'll review our procedures.
The main branch never had the correct…
The main branch never had the correct details of the repair numerous times, Doncaster where it repaired never answer the phone. I have notice my internal central locking button are not working since the door card was removed for glass repair.
2 février 2026
Réponse de National Windscreens - Doncaster
We appreciate your feedback and apologize for the issues with the repair details and communication. We're concerned about the central locking button and will investigate this further.
1st class job :)
29 janvier 2026
Réponse de National Windscreens - Doncaster
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Straightforward, professional service
Very happy with my new windscreen and the process from start to finish. The team at Doncaster were efficient, friendly and communicated well.
14 janvier 2026
Réponse de National Windscreens - Doncaster
We're happy to hear you're very satisfied with your new windscreen and the entire process. We appreciate your feedback regarding the Doncaster team's efficiency, friendliness, and communication.
Réponse de National Windscreens - Doncaster
We're happy to hear that the fitting was completed quickly. Thank you for your positive feedback; we appreciate it very much.
Great experience from start to finish
Great experience from start to finish. Booking in was simple and all times and schedules met. Installation completed with no issues overall a great job well done.
11 décembre 2025
Réponse de National Windscreens - Doncaster
We appreciate your positive feedback. We're happy to hear that booking was simple, schedules were met, and the installation was completed without issues. Thank you for acknowledging the great job!
Excellent customer service
Excellent customer service
Great communication to keeping me informed of drop off time and when it was finished.
13 janvier 2026
Réponse de National Windscreens - Doncaster
We appreciate you taking the time to leave us a review! We're happy to hear that you experienced excellent customer service and were kept informed.
Very friendly and helpful service from…
Very friendly and helpful service from initial call to finished job. Work completed to an excellent standard.
9 janvier 2026
Réponse de National Windscreens - Doncaster
We appreciate you taking the time to share your positive experience! We're happy to hear that you received friendly and helpful service and that the work was completed to a high standard.
Efficient and skilful service
31 décembre 2025
Réponse de National Windscreens - Doncaster
We appreciate you sharing your feedback! We are so happy you were pleased with our efficient and skillful service.
Réponse de National Windscreens - Doncaster
We are so glad to hear that you received excellent and prompt work. Thank you for sharing your positive experience with us.
Appointment made fitter rang me 30 mins…
Appointment made fitter rang me 30 mins away no mess left really happy
29 décembre 2025
Réponse de National Windscreens - Doncaster
We're happy to hear that you were pleased with the prompt communication and the tidy service. Thank you for your positive feedback!
Réponse de National Windscreens - Doncaster
We appreciate you sharing! We are so happy to hear that you were happy with the smooth service you received.
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