Excellent service, I would highly recommend. Great communication, windscreen was beautifully fitted, no mess. Lovely chap. Hopefully not need to use again, but if needed I wouldn’t go past Nation Win... Voir plus
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Lisez les avis des autres
I've had to use this service twice now and can't praise them enough. From ease of booking the appointment, to the technician fitting my new windscreen. The whole process was simple, efficient and pro... Voir plus
L'entreprise a répondu
Very easy to arrange the appointment to repair the chip in my windscreen, when I arrived they didn't have my booking. Once I showed email proof of the booking they assured me it would be completed w... Voir plus
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A requested and recieved a callback in good time. I then went on to book an appointment online and was offered a good selection of dates. The technician got in touch on the morning of the appointment... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Elgin
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 6, The Wards, IV30 6AA, Elgin, Moray, Royaume-Uni
- 01343-730-054
4,3
Excellent
257 avis
Demande des avis aux clients
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Great service
Great service, car was dropped off a few minutes early, and the engineer even picked me up on my way back for the car! Above and beyond, well done!
5 juin 2024
Réponse de National Windscreens - Elgin
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
After ordering the wrong windscreen the…
After ordering the wrong windscreen the first time (not Phil's fault) and having to take 2 days off my work I eventually got it changed
7 juin 2024
Réponse de National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent Service
Technician was very helpful and polite. The repair starter at the allotted time of appointment and was completed and back to me within the time described.
He gave good feedback on how to allow time for the new screen to settle.
3 juin 2024
Réponse de National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great Service
Easy to use service, efficient and helpful. Staff went above and beyond and got my car in earlier ready for a long drive home. Can't fault them, will use again
15 mai 2024
Réponse de National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Home repair service arranged through…
Home repair service arranged through insurer. Technician made contact prior to visit requested photographs ensuring he had necessary equipment etc. He arrived promptly was courteous and professional throughout visit. Wouldnt hesitate to use again and recommend to others.
8 mai 2024
Réponse de National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Garage service was excellent, but information was not so good
On the day the service was excellent. The first appointment didn't happen because the windscreen hadn't been delivered. I was told beforehand by the main office that I should allow 4 hours for the repair. In practice it was only 90 minutes so it changed my plans for the day. I had to return earlier than expected to collect it.
7 mai 2024
Réponse de National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Prompt efficient and friendly service
25 avril 2024
Réponse de National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very happy with the service I received
Very happy with the service I received. Would definitely recommend.
18 avril 2024
Réponse de National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
You managed to come a day earlier which…
You managed to come a day earlier which was great. Arrived completed the work and all on-site as we continued to work. Job done and no new windscreen required.
8 avril 2024
Réponse de National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Helpful staff and great communication…
Helpful staff and great communication throughout.
8 avril 2024
Réponse de National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent communication and service…
Excellent communication throughout and the technicians were friendly, professional and informed. Great service all round.
19 mars 2024
Réponse de National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
It was simple easy drop off although my…
It was simple easy drop off although my appointment was changed twice otherwise fine
11 mars 2024
Réponse de National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Time lag
When I managed to arrange an appointment everything went very smoothly and the job was done quickly
Unfortunately I had to wait two weeks to gat an appointment As the window had a huge two foot crack on it I did not feel safe using the car So for a fortnight I was walking with no transport
6 mars 2024
Réponse de National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fantastic work done
Fantastic work done. The windscreen replacement was completed quickly and the technician was great.
23 février 2024
Réponse de National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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