Excellent service, I would highly recommend. Great communication, windscreen was beautifully fitted, no mess. Lovely chap. Hopefully not need to use again, but if needed I wouldn’t go past Nation Win... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I've had to use this service twice now and can't praise them enough. From ease of booking the appointment, to the technician fitting my new windscreen. The whole process was simple, efficient and pro... Voir plus
L'entreprise a répondu
Very easy to arrange the appointment to repair the chip in my windscreen, when I arrived they didn't have my booking. Once I showed email proof of the booking they assured me it would be completed w... Voir plus
L'entreprise a répondu
A requested and recieved a callback in good time. I then went on to book an appointment online and was offered a good selection of dates. The technician got in touch on the morning of the appointment... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Elgin
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 6, The Wards, IV30 6AA, Elgin, Moray, Royaume-Uni
- 01343-730-054
4,3
Excellent
257 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Windscreen repair
Started work on schedule, process explained and ensured screen was clean and to my satisfaction. Polite operator who was courteous and competent
20 février 2024
Réponse de National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Good repair, dreadful follow up The actual repair was done reasonably…
The actual repair was done reasonably quickly by an excellent knowledgeable technician, at home.
The followup paper work was dreadful! An EMail was received containing a link to the paperwork; it didn't work, on 3 different platforms! Repeated requests for a working link were either ignored or not acted upon. I still don't have it , Elgin was allegedly contacted but nothing happened.
20 février 2024
Réponse de National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Satisfied customer
Kept me informed and as it was a really windy day they offered that I could drop the car off at their unit. That worked better for me anyways.
3 février 2024
Réponse de National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Technician was very professional and…
Technician was very professional and explained every detail of the repair. Happy with workmanship. Definitely recommend.
27 janvier 2024
Réponse de National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great job
We were able to get our windscreen fixed quicker than our appointment date. Warren was very nice on the phone and nice in person too. He did a good job of fixing our windscreen.
17 janvier 2024
Réponse de National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The operator did the job quickly…
The operator did the job quickly despite having to clear lots of snow and ice before he could start.
17 janvier 2024
Réponse de National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Modifying the plan in the light of circumstances
Job done in spite of freezing conditions and recent snow.
11 janvier 2024
Réponse de National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great experiance start to finish…
Great experiance start to finish excelent servicejob well done
23 décembre 2023
Réponse de National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service
23 décembre 2023
Réponse de National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service.
Polite staff, and car replacement windscreen fitted quickly ahead of schedule.
5 décembre 2023
Réponse de National Windscreens - Elgin
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Great service given
Great service given, window was fixed in the time frame given. Recommend to all.
1 décembre 2023
Réponse de National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service
28 novembre 2023
Réponse de National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Good job knows very professional
10 novembre 2023
Réponse de National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service
31 octobre 2023
Réponse de National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.