Had to make 2 visits in order to get my windscreen fixed. This was because having travelled for 45 minutes, been booked in, walked in the rain 20 minutes into town for a coffee and whilst drinking it... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 30 Impresa Park, Pindar Road, EN11 0DL Hoddesdon, Hertfordshire, GB
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Lisez les avis des autres
Booking was easy snd subsequent communication was helpful. The service at Hoddesdon when I arrived was excellent, the team were prepared and the work completed quickly and to an excellent standard. Th... Voir plus
L'entreprise a répondu
Booking process is easy , had to change my appointment from original date and that was also easy. Staff were very helpful and advised what time the car would be ready so did not have to hand around to... Voir plus
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Tracker was useful for expectations. Fantastic service provided by Jay. Calling to let me know when he'd be there and again when he'd arrived at my workplace and parked by my vehicle. Vacuumed fro... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Hoddesdon
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 30 Impresa Park, Pindar Road, EN11 0DL, Hoddesdon, Hertfordshire, Royaume-Uni
- 01992-830-081
4,6
Excellent
831 avis
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Excellent service
They went out of their way to get the only available windscreen in the UK sent to the branch from Scotland fast as needed new windscreen urgently
30 juillet 2026
Réponse de National Windscreens - Hoddesdon
We're so glad we could quickly source the windscreen you needed. Your satisfaction is very important to us, and we appreciate your kind words.
Réponse de National Windscreens - Hoddesdon
We are so happy to hear that our service was great, easy, and fast for you. Thank you for your wonderful feedback!
The technician was excellent and…
The technician was excellent and repaired my window quickly and efficiently.
27 juillet 2026
Réponse de National Windscreens - Hoddesdon
We're so pleased to hear that our technician was excellent and repaired your window quickly and efficiently. Thank you for your wonderful feedback!
Windscreen Install.
They were very professional and helpful. Had a small issue after fitting which was rectified within minutes. The issue was an age related fault to do with car which i totally understood. Windscreen is perfect.
24 juillet 2026
Réponse de National Windscreens - Hoddesdon
We're so pleased to hear that our team was professional and helpful. We're glad the small issue was quickly rectified and that you're happy with your perfect windscreen!
Nice friendly efficient staff
22 juillet 2026
Réponse de National Windscreens - Hoddesdon
We're so pleased to hear that you found our team to be friendly and efficient. We truly appreciate your kind words and positive feedback.
Réponse de National Windscreens - Hoddesdon
We're so pleased you experienced great customer care and found our service friendly and quickly done. Thank you for your wonderful feedback!
Prompt service and time
16 juillet 2026
Réponse de National Windscreens - Hoddesdon
Thank you for taking the time to share your positive feedback! We are so pleased to hear that you experienced such prompt service from us. We truly appreciate your kind words.
Not fitted properly and they said…
Not fitted properly and they said that’s all we can do 😡
7 juillet 2026
Réponse de National Windscreens - Hoddesdon
We are truly sorry to hear the fitting was not satisfactory and that we could not resolve it for you. We are always working to improve our service.
Nice people to do business with
10 juillet 2026
Réponse de National Windscreens - Hoddesdon
We're so pleased to hear that you had a positive experience with us. We truly appreciate your kind words and your business.
Prompt and Friendly service.
1 juillet 2026
Réponse de National Windscreens - Hoddesdon
We're so pleased to hear that you experienced prompt and friendly service. We truly appreciate your kind words and positive feedback.
Was kept informed all throughout the…
Was kept informed all throughout the process, unfortunately have to revisit as the new windscreen was faulty.
2 juillet 2026
Réponse de National Windscreens - Hoddesdon
We appreciate your feedback. We're truly sorry the new windscreen was faulty and understand your frustration. We are committed to resolving this for you.
Awesome service, thank you
David and the team were absolutely brilliant. They were friendly, very helpful and helped us fix our issue straight away. We are so happy with the service and are grateful for them all. We will definitely recommend them and will be coming back when we need to. Thank you so much, we appreciate your great service and help
6 juillet 2026
Avis spontané
Réponse de National Windscreens - Hoddesdon
We're happy to hear about your positive experience! It's wonderful to know that our team was friendly and helpful, and that we were able to fix your issue straight away. We appreciate your kind words and look forward to assisting you again if needed.
Réponse de National Windscreens - Hoddesdon
We're so pleased to hear that you found our staff to be polite, friendly, and professional. Thank you for sharing your positive experience with us!
Arranged date then day before said they…
Arranged date then day before said they didn't have the window in stock. Long time line to get it fitted and unable to contact customer service.
30 juin 2026
Réponse de National Windscreens - Hoddesdon
We sincerely apologize for the inconvenience caused by the window being out of stock and the difficulty you experienced reaching our customer service. We understand your frustration with the long timeline for fitting.
Réponse de National Windscreens - Hoddesdon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Hoddesdon
We are so pleased you experienced a great and fast, clean job. Thank you for your kind words!
Réponse de National Windscreens - Hoddesdon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Had need of a chip repair
Had need of a chip repair. From booking to repair fast efficient and helpful
20 juin 2026
Réponse de National Windscreens - Hoddesdon
We're happy to hear that your chip repair was fast, efficient, and that you found our service helpful. Thank you for your positive feedback.
Réponse de National Windscreens - Hoddesdon
We appreciate your positive feedback!
Good speedy service.
3 juin 2026
Réponse de National Windscreens - Hoddesdon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
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