Had to make 2 visits in order to get my windscreen fixed. This was because having travelled for 45 minutes, been booked in, walked in the rain 20 minutes into town for a coffee and whilst drinking it... Voir plus
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Établissement
Changer d'établissementUnit 30 Impresa Park, Pindar Road, EN11 0DL Hoddesdon, Hertfordshire, GB
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Lisez les avis des autres
Booking was easy snd subsequent communication was helpful. The service at Hoddesdon when I arrived was excellent, the team were prepared and the work completed quickly and to an excellent standard. Th... Voir plus
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Booking process is easy , had to change my appointment from original date and that was also easy. Staff were very helpful and advised what time the car would be ready so did not have to hand around to... Voir plus
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Tracker was useful for expectations. Fantastic service provided by Jay. Calling to let me know when he'd be there and again when he'd arrived at my workplace and parked by my vehicle. Vacuumed fro... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Hoddesdon
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 30 Impresa Park, Pindar Road, EN11 0DL, Hoddesdon, Hertfordshire, Royaume-Uni
- 01992-830-081
4,6
Excellent
831 avis
Demande des avis aux clients
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Great prompt and professional service
15 juin 2026
Réponse de National Windscreens - Hoddesdon
We appreciate your kind words.
Helpful and professional
Helpful and professional
Contacted me with availability the day after window smashed, wrapped it for safety for me to continue to use till window delivered, date given and time allocated, contacted day before to confirm time, contacted on day of appointment and able to fit me in sooner, comfortable place to wait for repair and done in good time, staff pleasant and helpful, would recommend
13 juin 2026
Réponse de National Windscreens - Hoddesdon
We appreciate you sharing your experience. We're happy to hear that we were able to assist you quickly and professionally after your window was damaged. It's great to know our team kept you informed and that you found our staff pleasant and helpful. Thank you for recommending us!
Réponse de National Windscreens - Hoddesdon
We're glad you were pleased! We appreciate your kind words.
Very good and very quick
11 juin 2026
Réponse de National Windscreens - Hoddesdon
We are glad you had a great experience with us.
Réponse de National Windscreens - Hoddesdon
We appreciate your kind words about our professional service.
Great / Experienced bang on in time…
Great / Experienced bang on in time professional quick . Effortlessly
3 juin 2026
Réponse de National Windscreens - Hoddesdon
We're so glad you had such a positive experience with us. Your feedback is truly appreciated!
Really good customer service
Really good customer service.
All team have done great job:
- easy and clear communication before arrival
- clear communication upon arrival
- they have managed to fix my windscreen in super fast time to enable me to pick up my son from school!
- very friendly team.
Thank you very much for making this (a bit stressful) situation easier for me.
Magda
4 juin 2026
Réponse de National Windscreens - Hoddesdon
We're happy to hear about your positive experience! It's wonderful to know our team provided clear communication and quick service, making a stressful situation easier for you. Thank you for your kind words!
Réponse de National Windscreens - Hoddesdon
We're glad we met your expectations. We appreciate your feedback.
Réponse de National Windscreens - Hoddesdon
We're delighted you had a positive experience with our team and their work. Thank you for your kind words.
Réponse de National Windscreens - Hoddesdon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Hoddesdon branch not so great.
I understand the need for the vehicle to be operational in order to test the window once it had been repaired. However, I was concerned by the unsolicited advice regarding all of my tyres, particularly as this appeared unrelated to the windscreen issue. It gave the impression that additional charges were being encouraged unnecessarily. My dash cam was ripped from the window and thrown on the passenger seat. As a result of this experience, I do not intend to return to the Hoddesdon branch. The staff were not very welcoming.
15 mai 2026
Réponse de National Windscreens - Hoddesdon
We appreciate you sharing your experience and are concerned to hear about the issues you encountered. We are truly sorry that our team's conduct and the advice provided regarding your tyres caused you to feel this way. We also regret the mishandling of your dash cam and the unwelcoming atmosphere. We are taking your feedback seriously to address these matters internally.
Pretty certain I’ve already left…
Pretty certain I’ve already left feedback but another feedback request had landed in my inbox. Chris from the Hoddesdon branch replaced my windscreen as it was badly damaged from a rock thrown from the back of a skip lorry. I had to leave it with them at their workshop as my windscreen has sensors behind it which needed recalibration afterwards. All I can say is Chris was a complete professional and did a great job. ⭐️⭐️⭐️⭐️⭐️ 5/5
22 mai 2026
Réponse de National Windscreens - Hoddesdon
We are so pleased to hear about your positive experience with our Hoddesdon branch. It's wonderful to know that the windscreen replacement and recalibration were handled professionally. Thank you for sharing your feedback.
Great customer service.
22 mai 2026
Réponse de National Windscreens - Hoddesdon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Hoddesdon
We are glad you enjoyed your experience with our staff and service. Thank you for your kind words!
Nice friendly staff looked after me…
Nice friendly staff looked after me very well kept me informed throughout the repair would recommend to friends and family
22 mai 2026
Réponse de National Windscreens - Hoddesdon
We appreciate your positive feedback! We're glad our staff was friendly and kept you informed. We're happy you'd recommend us!
Réponse de National Windscreens - Hoddesdon
We're glad our repair service was quick and easy!
Réponse de National Windscreens - Hoddesdon
Thank you for your positive feedback!
Réponse de National Windscreens - Hoddesdon
We appreciate your positive feedback! We are so happy you were pleased with our staff's communication.
Réponse de National Windscreens - Hoddesdon
We are so happy to hear our representative was prompt, efficient, and polite! We appreciate your feedback.
It was easy to book and get…
It was easy to book and get confirmation of my appointment, when I arrived I was welcomed warmly by the team and the work was done quickly. Communication was on point and the work was done well!
18 mai 2026
Réponse de National Windscreens - Hoddesdon
We appreciate your wonderful feedback. We're happy to hear that booking was easy, our team was welcoming, and the work was done quickly and well.
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