Had to make 2 visits in order to get my windscreen fixed. This was because having travelled for 45 minutes, been booked in, walked in the rain 20 minutes into town for a coffee and whilst drinking it... Voir plus
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Établissement
Changer d'établissementUnit 30 Impresa Park, Pindar Road, EN11 0DL Hoddesdon, Hertfordshire, GB
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Lisez les avis des autres
Booking was easy snd subsequent communication was helpful. The service at Hoddesdon when I arrived was excellent, the team were prepared and the work completed quickly and to an excellent standard. Th... Voir plus
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Booking process is easy , had to change my appointment from original date and that was also easy. Staff were very helpful and advised what time the car would be ready so did not have to hand around to... Voir plus
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Tracker was useful for expectations. Fantastic service provided by Jay. Calling to let me know when he'd be there and again when he'd arrived at my workplace and parked by my vehicle. Vacuumed fro... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Hoddesdon
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 30 Impresa Park, Pindar Road, EN11 0DL, Hoddesdon, Hertfordshire, Royaume-Uni
- 01992-830-081
4,6
Excellent
831 avis
Demande des avis aux clients
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Réponse de National Windscreens - Hoddesdon
We're happy to hear that everything was explained well! Thank you for your positive feedback; we appreciate it greatly.
Réponse de National Windscreens - Hoddesdon
We appreciate you sharing that our service was great and our staff were very helpful and quick! We are so happy you were pleased with us.
Réponse de National Windscreens - Hoddesdon
We appreciate you sharing that our team was friendly and good at their job! We are so happy you were pleased with our team.
Excellent speedy service
Excellent speedy service and quick and easy to book an appointment.
7 mars 2026
Réponse de National Windscreens - Hoddesdon
We appreciate your positive feedback! We are so happy to learn that the service was speedy and booking the appointment was quick and easy.
Good drop in service
Good drop in service. There is a white spot, where I think the repair was done in the rain.
7 mars 2026
Réponse de National Windscreens - Hoddesdon
We appreciate your feedback and are glad the service was convenient. We regret the spot and will review our repair process. Thanks again.
Company could improve by calling people…
Company could improve by calling people when their car is ready, company can put wires back from dash cam as before as now I have wires out which wasn’t like that before
27 février 2026
Réponse de National Windscreens - Hoddesdon
We appreciate your feedback and regret that we did not meet your expectations regarding communication and dashcam wire placement. We'll review our processes to improve.
Understanding towards the client!
My experience was great because the customer service was exceptional, the team was very understanding when it came to be making them aware that I was running a little late for my appointment and even further when I mentioned I may not be able to make it for closing time so instead picked up my vehicle the following morning, thank you for making this an easy task
21 février 2026
Réponse de National Windscreens - Hoddesdon
We're happy to hear that you had a great experience with our customer service! It's wonderful to know that our team was understanding of your situation and that we made the process easy for you. We appreciate your positive feedback!
Fast and efficient although very busy
25 février 2026
Réponse de National Windscreens - Hoddesdon
We appreciate you sharing that our service was fast and efficient, even when busy! We are so happy you were pleased with us.
Short notice
Hi. It turned out i needed a new windscreen once the chips were checked. I needed the replacement fitted urgently and they fitted me in on a weekend. They were very helpful and everything was completed as promised.
Great service.
20 février 2026
Réponse de National Windscreens - Hoddesdon
We appreciate your feedback. We're happy to hear that we could fit you in urgently on a weekend for the windscreen replacement. It's great to know that you found our service helpful and that everything was completed as promised.
Unacceptable wait
We were told the windscreen would be done within 4 hours, left it at 8.30am, we returned at 4 hours, and it was not ready. We had to wait for a further 1.5 hours in the reception area for it to be done. What a waste of time.
17 février 2026
Réponse de National Windscreens - Hoddesdon
We regret that the windscreen replacement took longer than expected, and we appreciate your patience. We'll review our processes to prevent similar delays in the future. Thanks for your feedback.
Réponse de National Windscreens - Hoddesdon
We appreciate you sharing that our staff were professional and took pride in their communication and work! We are so happy you were pleased with us.
First class job whilst under time
First class job whilst under time, weather and staff sickness constraints, when having to replace my Jeep Wrangler windscreen. Excellent service.
18 février 2026
Réponse de National Windscreens - Hoddesdon
We're happy to hear that we provided excellent service while replacing your Jeep Wrangler windscreen despite the challenges. Thank you for your positive feedback; we appreciate it.
They guys did a great job on time &…
They guys did a great job on time & were very helpful
18 février 2026
Réponse de National Windscreens - Hoddesdon
We appreciate your feedback. We're so glad to hear the team did a great job, were on time, and very helpful.
Windscreen replaced with in time…
Windscreen replaced with in time expected. No problems
11 février 2026
Réponse de National Windscreens - Hoddesdon
We're happy to hear that the windscreen replacement met your expectations regarding timing and quality. Thank you for your feedback.
Windscreen repaired
Windscreen repaired - founf 2 extra chips
Staff friendly and polite
13 février 2026
Réponse de National Windscreens - Hoddesdon
We appreciate your review and are glad you found our staff friendly. We'll examine the additional chips you mentioned to improve our service.
Amazing window screen service
Amazing service, was done within 2.5hrs, very friendly and easy to talk to.
11 février 2026
Réponse de National Windscreens - Hoddesdon
We appreciate you sharing your feedback! We're so happy to learn that you received amazing service in a timely manner and found our team friendly.
Réponse de National Windscreens - Hoddesdon
We're happy to hear that your drop off and pick up were hassle free! Our team appreciates your kind words.
Réponse de National Windscreens - Hoddesdon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
I have damage to my paint work at top…
I have damage to my paint work at top of windshield
30 janvier 2026
Réponse de National Windscreens - Hoddesdon
We regret to hear about the paint damage. We'll look into this issue to ensure it does not happen again. Thanks for your feedback.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Rear windscreen
There was an issue over the glass being wrongly labelled from supplier, I was kept up to date on this. And had it replaced as soon as they could. Friendly, courteous, professional.
Thank you.
1 février 2026
Réponse de National Windscreens - Hoddesdon
We appreciate you bringing the labeling issue to our attention. We are happy to hear that we were able to resolve it quickly for you. Thank you for your kind words!
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