Had to make 2 visits in order to get my windscreen fixed. This was because having travelled for 45 minutes, been booked in, walked in the rain 20 minutes into town for a coffee and whilst drinking it... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 30 Impresa Park, Pindar Road, EN11 0DL Hoddesdon, Hertfordshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Booking was easy snd subsequent communication was helpful. The service at Hoddesdon when I arrived was excellent, the team were prepared and the work completed quickly and to an excellent standard. Th... Voir plus
L'entreprise a répondu
Booking process is easy , had to change my appointment from original date and that was also easy. Staff were very helpful and advised what time the car would be ready so did not have to hand around to... Voir plus
L'entreprise a répondu
Tracker was useful for expectations. Fantastic service provided by Jay. Calling to let me know when he'd be there and again when he'd arrived at my workplace and parked by my vehicle. Vacuumed fro... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Hoddesdon
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 30 Impresa Park, Pindar Road, EN11 0DL, Hoddesdon, Hertfordshire, Royaume-Uni
- 01992-830-081
4,6
Excellent
831 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent service from initial contact…
Excellent service from initial contact to the fitting of the screen
16 avril 2026
Réponse de National Windscreens - Hoddesdon
We appreciate you letting us know that you experienced excellent service from the initial contact through the screen fitting! We are so pleased!
Réponse de National Windscreens - Hoddesdon
We appreciate you sharing that everything went well and that it was a really good experience! We are so pleased with your feedback.
Excellent service
Excellent service. From the booking to the repair. Lots of reminders. Drop of was easy and polite. Stuff were great.
Collected the car and all was done perfectly.
15 avril 2026
Réponse de National Windscreens - Hoddesdon
We appreciate your positive feedback. We're happy to hear that you found our service excellent, from booking to repair. We're also glad the drop-off was easy and the staff were great, and that the car was repaired perfectly.
Brilliant service and professionalism
Brilliant service and professionalism
Delighted with speed and dedicatiin
16 avril 2026
Réponse de National Windscreens - Hoddesdon
We appreciate you sharing that you received brilliant service and professionalism! We're so glad you were delighted with our speed and dedication.
Réponse de National Windscreens - Hoddesdon
We are happy to hear that you had such a fantastic experience. Thank you for your positive feedback; we appreciate it greatly.
Quick and smooth service
14 avril 2026
Réponse de National Windscreens - Hoddesdon
We appreciate you sharing that our service was quick and smooth! We are so happy you were pleased with us.
the site was difficult to find but the…
the site was difficult to find but the service was good, efficient and on time.
14 avril 2026
Réponse de National Windscreens - Hoddesdon
We appreciate your feedback and are glad the service was efficient and on time. We'll look into making our site easier to find.
Small chip repaired in 30 minutes by…
Small chip repaired in 30 minutes by friendly staff. Quick and easy to book via insurance firms own website with low excess fee.
11 avril 2026
Réponse de National Windscreens - Hoddesdon
We're happy to hear that our staff provided friendly and efficient service, especially with the easy booking through your insurance. Thank you for your positive feedback!
the technician has not fitted the glass…
the technician has not fitted the glass correctly they is gap in window if it rain my car seat would get wet. the technician didn't even hoover the car out he was telling my partner I need to take it to the car wash and get them to do it. I need the technician to come back and fit it properly.
9 avril 2026
Réponse de National Windscreens - Hoddesdon
We regret the improperly fitted glass and the gap in the window. We'll address the technician's conduct and the lack of cleaning. Thank you for your feedback; If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Réponse de National Windscreens - Hoddesdon
We appreciate you sharing that booking was easy and our staff was friendly! We are so happy you had a great experience with us.
Réponse de National Windscreens - Hoddesdon
We appreciate you sharing that our staff was friendly and our work was speedy! We are so happy you were pleased with our service.
Friendly and efficient
Booking was easy, Fitting was carried out by friendly and efficient operatives.
30 mars 2026
Réponse de National Windscreens - Hoddesdon
We appreciate your positive feedback! We are so happy to learn that booking was easy and the fitting was carried out efficiently and in a friendly manner.
Réponse de National Windscreens - Hoddesdon
We appreciate you sharing that our staff was helpful, friendly, and efficient! We are so happy you were pleased with our team.
Window screen replacement Hoddesdon Branch
Great service from Hoddesdon Branch
Staff were pleasant and I am pleased with the work.
29 mars 2026
Réponse de National Windscreens - Hoddesdon
We appreciate your positive feedback! We are so happy to learn that you received great service from the Hoddesdon Branch and were pleased with our team and work.
National Windowscreens
I had two large chips in my windowscreen which needed fixing before they got bigger. My insurance took me through to National Windowscreens website and we filled in all the information that was required and within half an hour I was called to book my car in to be sorted. I turned up and my car was taken to the garage area for the screen to be fixed. The crew were very friendly and it took no time at all. My screen looked good as new and I was on my way home. Would highly recommend National Windowscreens for any replacement screens or chip fixes.
26 mars 2026
Réponse de National Windscreens - Hoddesdon
We're happy to hear that you had a great experience with our quick and friendly service. It's great to know we were able to fix the chips in your windscreen efficiently. Thank you for recommending our services!
Réponse de National Windscreens - Hoddesdon
We appreciate your positive feedback! We are so happy to learn that our staff were friendly, efficient, and courteous, and that our work was excellent.
Everyone was nice
26 mars 2026
Réponse de National Windscreens - Hoddesdon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great …
They kept me well informed and arrived on time. They carried out the job with ease and explained everything i had to do. Very good job. The guys were very pleasant
23 mars 2026
Réponse de National Windscreens - Hoddesdon
We appreciate your positive feedback. We're happy to learn that you were well-informed, that we arrived punctually, completed the job with ease, and clearly explained aftercare.
The Hoddesdon Branch was excellent
The Hoddesdon Branch was excellent, very helpful and efficient, managed to replace and re-calibrate much quicker than expected. They were also very pleasant and helpful, quite different to the Watford Branch which I would never go to again.
26 mars 2026
Avis spontané
Réponse de National Windscreens - Hoddesdon
We're happy to hear that the Hoddesdon team provided excellent service! We appreciate your positive feedback regarding their efficiency and helpfulness. We'll take note of your experience with the other branch. Thank you.
Réponse de National Windscreens - Hoddesdon
We appreciate you sharing that you had great service and no issues! We are so happy you were pleased with our team.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.