Easy to book and friendly staff at centre. Work was done promptly well within recommended time and we were called to advise car was ready. Easy online payment as this was through insurance only needed... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementHamlin Way, Hardwick Narrows, PE30 4NG King's Lynn, Norfolk, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Excellent service. Friendly staff. Car was returned sooner than expected as the lane change device must have remained within limits, so a surprise early finish on a lovely sunny day. The cleanliness o... Voir plus
L'entreprise a répondu
Andrew, the fitter was very good. Polite on time efficient. But his head office had supplied the wrong fittings for the replacement windscreen wipers. He said he would return with the correct p... Voir plus
L'entreprise a répondu
National Windscreens Kings Lynn went out of their way to make my experience as stress free as possible. They called me following an online booking which resulted in the appointment being changed so th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - King's Lynn
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Hamlin Way, Hardwick Narrows, PE30 4NG, King's Lynn, Norfolk, Royaume-Uni
- 01553-790-024
4,7
Excellent
635 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Arrived in timeframe specified,very…
Arrived in timeframe specified,very pleasant,truthful,explained about what he could do ,what i shouldnt do (pressure wash screen) as weakness there,
14 juillet 2026
Réponse de National Windscreens - King's Lynn
We are so pleased to hear about your positive experience with our service. We always aim for clear communication and helpful advice, and we appreciate you recognizing our efforts.
Réponse de National Windscreens - King's Lynn
We are so pleased to hear that you found our team to be very kind and helpful, and that you received very good service. Thank you for your wonderful feedback!
I am very satisfied with their work
I am very satisfied with their work. They are very fast and helpful.
15 juillet 2026
Réponse de National Windscreens - King's Lynn
We're so pleased to hear you were very satisfied with our work and found us fast and helpful. Thank you for your kind feedback!
The branch in Kings Lynn were…
The branch in Kings Lynn were absolutely amazing. So friendly, helpful and informative. Nothing was too much trouble. Would definitely recommend. Great job on my windscreen.
13 juillet 2026
Réponse de National Windscreens - King's Lynn
We're so pleased to hear the team in Kings Lynn was absolutely amazing. It's wonderful that they were friendly, helpful, and informative, and that nothing was too much trouble. We appreciate your recommendation!
Exceptional service made quick and easy
13 avril 2026
Réponse de National Windscreens - King's Lynn
We're so pleased you found our service to be exceptional, quick, and easy. Thank you for your wonderful feedback!
Very friendly staff
Very friendly staff. Professional and did the job quicker than expected. Very pleased with National Windscreens Kings Lynn
9 juillet 2026
Réponse de National Windscreens - King's Lynn
We're so pleased to hear that our staff was friendly and professional, and that the job was completed quicker than expected. Thank you for your kind feedback!
First class service
First class service, had appointment set, received reminder in due time. repair took exactly the time scale informed.
24 juin 2026
Réponse de National Windscreens - King's Lynn
We're so pleased you experienced first-class service, received timely reminders, and that the repair was completed exactly as estimated. Thank you for your feedback!
Réponse de National Windscreens - King's Lynn
We are so pleased to hear that you found our service helpful and that we did a great job. We truly appreciate your kind words.
Réponse de National Windscreens - King's Lynn
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Outstanding service
The work was carried out on time and the staff were very helpful the quality of work was excellent.
23 juin 2026
Réponse de National Windscreens - King's Lynn
We're so pleased the work was carried out on time and that you found our staff very helpful. Thank you for your kind words about the excellent quality of work!
Fast efficient service
Fast efficient service. Customer service superb. Booking process was so easy.
22 juin 2026
Réponse de National Windscreens - King's Lynn
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Problem with delivery of the glass but…
Problem with delivery of the glass but rectified as soon as as they could
Downside was waiting 2 weeks to be replaced
22 juin 2026
Réponse de National Windscreens - King's Lynn
We appreciate your feedback and understand your frustration with the delivery delay. We are always working to improve our service.
Réponse de National Windscreens - King's Lynn
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great service and very helpful going…
Great service and very helpful going above and beyond
12 juin 2026
Réponse de National Windscreens - King's Lynn
We're glad our service was helpful and went above and beyond. Thank you!
Great communication regarding…
Great communication regarding appointment. Could use the tracker to see where you are on the days list. Text ETA
1 juin 2026
Réponse de National Windscreens - King's Lynn
We're happy to hear you had a great experience! Your suggestion for a tracker and ETA texts is valuable feedback.
They were very quick with getting me…
They were very quick with getting me booked in and on the day they kept me informed regularly with when the car will be ready for me to go.,
1 juin 2026
Réponse de National Windscreens - King's Lynn
We appreciate your positive feedback. We're glad we could get you booked in quickly and keep you informed about your car's readiness.
Fantastic service really friendly and…
Fantastic service really friendly and professional staff and super efficient
30 mai 2026
Réponse de National Windscreens - King's Lynn
We're so pleased you found our service fantastic and our staff friendly, professional, and efficient. Thank you for your feedback!
Excellent service
Professional, efficient and great that they could come to my home! Really pleased
29 mai 2026
Réponse de National Windscreens - King's Lynn
We're so pleased you found our service professional, efficient, and convenient. Thank you for your kind words!
Réponse de National Windscreens - King's Lynn
We appreciate you sharing that our team member was polite and explained things clearly. We are happy you were pleased!
Good staff.
2 juin 2026
Réponse de National Windscreens - King's Lynn
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
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