1st visit by Tyler - unfortunately incorrect window had been ordered- Tyler cleared all the glass, sealed and made 2nd appointment for refit- worked really hard in the heat! 2nd visit by Callum -... Voir plus
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Établissement
Changer d'établissementUnit 1 Meridian South, Leicester, LE19 1WX Leicester, Leicestershire, GB
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Lisez les avis des autres
Well timing to start with I chose morning and 14:05 was not morning I finish work at 14:20 so had to sit around my work place untill complete not very happy. If the ope... Voir plus
L'entreprise a répondu
Excellent from the first phone call through to my windscreen being sorted. Clear, polite, precise, calming, knowledgeable, proactive, . Faultless. The delightfully polite man that came to repair the... Voir plus
L'entreprise a répondu
Kept me informed regularly re progress of the process- journey, hold ups and so on. 2 very pleasant and courteous young men replaced the windscreen and advised re future care of window. Cleaned b... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Leicester
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 1 Meridian South, Leicester, LE19 1WX, Leicester, Leicestershire, Royaume-Uni
- 0116-340-0393
4,4
Excellent
853 avis
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All process starting from booking till…
All process starting from booking till fixing and giving the car back to the customer was fast and efficient.
22 avril 2026
Réponse de National Windscreens - Leicester
We appreciate your positive feedback. We're so happy to learn that the entire process, from booking to the return of your car, was fast and efficient for you.
Excellent.
Excellent.
I was advised on my appointment that it could be up to a four hour wait, but windscreen was done in under 2 hours I was very impressed with their friendly staff and service.
17 avril 2026
Réponse de National Windscreens - Leicester
We're happy to hear that you were impressed with our friendly staff and speedy service. We appreciate your positive feedback regarding the windscreen replacement being completed in under two hours.
Fast and friendly service
27 avril 2026
Réponse de National Windscreens - Leicester
We appreciate you sharing that our service was fast and friendly! We are so happy you were pleased with us.
Réponse de National Windscreens - Leicester
We appreciate you sharing that the service was very good from start to finish! We are so pleased with your feedback.
Spot on AAA*
18 avril 2026
Réponse de National Windscreens - Leicester
Thank you for your positive feedback!
Great greeting on a Bank Holiday Friday…
Great greeting on a Bank Holiday Friday and the car was ready within the timescale quoted. Very efficient service with a smile.
17 avril 2026
Réponse de National Windscreens - Leicester
We appreciate your positive feedback! We're happy to learn that you received a great greeting and that the car was ready within the quoted timescale.
The appointment was easy to make over…
The appointment was easy to make over the phone, we were kept informed about their ETA. The work was done quickly and efficiently.
17 avril 2026
Réponse de National Windscreens - Leicester
We appreciate your positive feedback. We're happy to hear that booking was easy and that you were well-informed. We're also glad the work was completed quickly and efficiently.
Réponse de National Windscreens - Leicester
We appreciate you sharing that our service had great communication and availability! We are so happy you were pleased with us.
Réponse de National Windscreens - Leicester
We appreciate you sharing that you received excellent service from our Leicester team! We are so happy you were pleased with us.
Réponse de National Windscreens - Leicester
We appreciate you sharing that our team was professional and quick! We are so happy you were pleased with us.
The fitter put a deep scratch in the…
The fitter put a deep scratch in the a-pillar and a 5cm scratch on the lip of the bonnet with the windscreen wiper.
After several weeks I was offered a repair, I was contacted by a man who simply introduced himself as Raymond - no company name, no courtesy car. I approached a reputable repair company who explained that a professional fix would involve stripping back paint and respraying - a process they estimated would cost £771. I was offered £320 from National Windscreens as Raymond had apparently said he could do it for £320 - an estimate he had deduced from photographs and never seeing the car.
I would never use them again.
21 mars 2026
Réponse de National Windscreens - Leicester
We appreciate you bringing this to our attention. We're sorry to hear about the damage and the unsatisfactory repair process. We're taking your feedback seriously and will investigate the matter to prevent similar issues in the future.
Repair carried out as expected would…
Repair carried out as expected would have given 5 stars but had to travel to depot from home, rather than being repaired at home as has happened in the past.
16 avril 2026
Réponse de National Windscreens - Leicester
We appreciate your feedback and are glad the repair met your expectations. We regret the inconvenience of traveling to our depot this time. We value your comments.
Great customer service
Great customer service, friendly and professional staff, great quality fix on my windscreen chip and quick service. I would definitely use them again for all future chips.
16 avril 2026
Réponse de National Windscreens - Leicester
We appreciate your positive feedback. We're happy to hear that you received great customer service from our friendly and professional staff, and that you were satisfied with the quick, quality windscreen chip repair.
Great service
Great service! Friendly, helpful staff and swift booking process. Thank you.
16 avril 2026
Réponse de National Windscreens - Leicester
We're happy to hear that you received great service and found our staff friendly and helpful, and the booking swift. Thank you!
Efficient Service
Easy to book. Excellent customer service, knowledge and skills . Delivered service to meet agreed timings.
11 avril 2026
Réponse de National Windscreens - Leicester
We appreciate your feedback! We're so happy to learn that booking was easy and that you were pleased with the customer service, knowledge, skills, and timely service.
Slightly disappointed
I received an excellent service, however, I asked for some new windscreen wipers to be fitted and they were not (none in stock apparently), I was told I would get a refund for them but I haven’t received it yet. I tried calling the branch but no one answers and I then get transferred to your call centre, no one answers there either so after being on hold for quite some time I hang up!
10 avril 2026
Réponse de National Windscreens - Leicester
We appreciate your feedback and are sorry the windscreen wipers weren't in stock. We're also sorry you haven't received the refund and had trouble reaching us. We'll investigate the refund and make sure this is processed.
Mirror mount
The replacement had an internal mirror mount, I messaged them to find out the name of this mount and I couldn’t speak to anyone? I was contacted by mobile when it was ready and messaged it, was never replied to.
When handed over the keys, didn’t explain the internal mirror mount hadn’t been refitted, just left on the floor.
11 avril 2026
Réponse de National Windscreens - Leicester
We regret that you experienced issues with communication regarding the mirror mount and its refitting. We will review our processes to improve how we handle inquiries and ensure all details are clearly communicated during handover. Thank you for bringing this to our attention.
Réponse de National Windscreens - Leicester
We appreciate you sharing that the work was quality and quick! We are so happy you were pleased with our service.
Réponse de National Windscreens - Leicester
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Réponse de National Windscreens - Leicester
We appreciate you sharing that our service had good communication, convenience, and efficiency! We are so happy you were pleased with us.
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