1st visit by Tyler - unfortunately incorrect window had been ordered- Tyler cleared all the glass, sealed and made 2nd appointment for refit- worked really hard in the heat! 2nd visit by Callum -... Voir plus
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Établissement
Changer d'établissementUnit 1 Meridian South, Leicester, LE19 1WX Leicester, Leicestershire, GB
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Lisez les avis des autres
Well timing to start with I chose morning and 14:05 was not morning I finish work at 14:20 so had to sit around my work place untill complete not very happy. If the ope... Voir plus
L'entreprise a répondu
Excellent from the first phone call through to my windscreen being sorted. Clear, polite, precise, calming, knowledgeable, proactive, . Faultless. The delightfully polite man that came to repair the... Voir plus
L'entreprise a répondu
Kept me informed regularly re progress of the process- journey, hold ups and so on. 2 very pleasant and courteous young men replaced the windscreen and advised re future care of window. Cleaned b... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Leicester
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 1 Meridian South, Leicester, LE19 1WX, Leicester, Leicestershire, Royaume-Uni
- 0116-340-0393
4,4
Excellent
853 avis
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Réponse de National Windscreens - Leicester
We regret that you're not happy with our service. We appreciate your feedback.
Booking process on line very easy
Booking process on line very easy. Payment easy. Operative very knowledgeable and kept me informed as to what was happening.
9 avril 2026
Réponse de National Windscreens - Leicester
We're happy to hear that the online booking and payment process was easy! We appreciate you letting us know that the operative was knowledgeable and informative.
works completed on time
31 mars 2026
Réponse de National Windscreens - Leicester
We're glad you're pleased with our promptness. Thank you for your positive feedback; we appreciate it greatly.
I had a really positive experience with…
I had a really positive experience with National Windscreen Service. From start to finish, the staff were incredibly helpful, guiding me through each step of the process with clear communication and professionalism.
Dealing with windscreen damage can be quite stressful, but they made everything feel simple and manageable. Their support and efficiency really took the pressure off, and I felt reassured throughout.
I’d definitely recommend their service to anyone needing windscreen repair or replacement.
3 avril 2026
Réponse de National Windscreens - Leicester
We're happy to hear that our staff provided such helpful and clear guidance throughout the windscreen service. We appreciate your kind words and are grateful for your recommendation. It's great to know we made the process simple and manageable for you! Thank you for your feedback!
Superb Service
Superb Service , sorted me out within the hour . Excellent service from a young man in the front office. Did not ask for his name but super polite and helpful to me and everyone that came through to reception
9 mars 2026
Réponse de National Windscreens - Leicester
We're glad we could assist you quickly. We appreciate your kind words regarding the helpful service you received at the front office. Thank you for your feedback!
Réponse de National Windscreens - Leicester
We're so glad you're impressed with our work. Thank you for sharing your positive experience with us; we appreciate it.
Réponse de National Windscreens - Leicester
We regret your disappointment. We'll look into what happened so that we may improve our services in the future.
Great profession service with a smile
29 mars 2026
Réponse de National Windscreens - Leicester
We appreciate you sharing that our service was professional and friendly! We are so happy you were pleased with us.
Josh was amazing he helped me get the…
Josh was amazing he helped me get the best from National windscreens he is 💯 the best asset within the company 👍
28 mars 2026
Réponse de National Windscreens - Leicester
We're happy to hear that you had such a positive experience! It's great to know that our team member was able to provide you with exceptional assistance. Thanks for your feedback.
Réponse de National Windscreens - Leicester
We appreciate you sharing that our team was truly excellent, professional, and fast! We are so happy you were pleased with us.
Réponse de National Windscreens - Leicester
We appreciate your feedback and are happy to hear that booking your car in for a replacement was easy.
It was ready for collection when agreed…
It was ready for collection when agreed and all the work was completed to a high standard
20 mars 2026
Réponse de National Windscreens - Leicester
We appreciate your positive feedback! We are so happy to learn that the work was completed to a high standard and ready for collection when agreed upon.
Kept informed
It was uncertain that my booked repair would happen on the planned day. The local centre kept me informed and it happened as planned.
19 mars 2026
Réponse de National Windscreens - Leicester
We're happy to hear that our local center kept you informed, and your repair happened as planned. We appreciate you taking the time to leave us feedback.
Excellent service
19 mars 2026
Réponse de National Windscreens - Leicester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
All very fast and efficient
All very fast and efficient. I’m in automotive, so I know what needs doing and why and thankfully everything was to my standards and expectations.
15 mars 2026
Réponse de National Windscreens - Leicester
We appreciate your positive feedback. We're happy to hear that you found our service fast and efficient and that everything met your standards and expectations.
Incorrect Repair, Missed Basic Checks, and No Accountability
The windscreen replacement carried out on 16 February 2024 was incorrect and not in line with manufacturer specifications.
Mercedes-Benz Nottingham confirmed that the wrong windscreen model was installed, glue was used where a click‑in system is required, and the wipers and trims were refitted incorrectly.
This has voided my Mercedes warranty.
When I complained about the wipers malfunctioning, National Windscreens sent someone to my home the same day, but the issue was not fixed and the technician did not identify that the wipers had been built incorrectly. This is something that should have been tested before releasing the car to the customer.
Although the branch had a few chairs, they were placed directly beside someone’s working desk, with no visible water or bathroom facilities. Instead of offering a proper waiting area, I was instructed to go to the shopping centre while the work was being done. This reflects the overall lack of professionalism I experienced.
I have raised a formal complaint with Aviva regarding the workmanship and the impact caused.
16 février 2026
Réponse de National Windscreens - Leicester
We appreciate you bringing this to our attention. We're sorry to hear the windscreen replacement didn't meet specifications, causing warranty issues and inconvenience with the wipers. We regret the waiting area fell short of expectations. We'll investigate the installation and waiting area concerns raised.
I had the windscreen replaced on the…
I had the windscreen replaced on the 16/03/26 at the ADAS centre in Leicester but on collection I was informed that they could not calibrate the ADAS camera and that they would have to fit another windscreen after 7 days and hopefully that will solve the problem, the vehicle is booked in for 25/03/26 so fingers crossed they will be able to do the re calibration on the camera and I will be happy to revisit this review
17 mars 2026
Réponse de National Windscreens - Leicester
We appreciate your feedback and regret that the ADAS calibration wasn't completed during your initial visit. We're sorry for the inconvenience and hope the recalibration on 25/03/26 resolves the issue. We look forward to your updated review.
Great communication and a prompt and…
Great communication and a prompt and professional service.
17 mars 2026
Réponse de National Windscreens - Leicester
We appreciate your positive feedback! We are so happy to learn that the communication was great, and the service was prompt and professional.
It was really easy to book my car in…
It was really easy to book my car in and they were really quick to finish my car
6 mars 2026
Réponse de National Windscreens - Leicester
We appreciate your positive feedback. We're so happy to learn that booking your appointment was easy and that we were quick to finish your car.
Glass replacement completed in a timely…
Glass replacement completed in a timely manner and all appears good at this time.
11 mars 2026
Réponse de National Windscreens - Leicester
We appreciate you taking the time to leave us a review. We are so happy to learn that the glass replacement was completed promptly and to your satisfaction.
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