I was unfortunately not home when the technician called. I thought I might have been send an ETA as a previous email had mentioned. The gentleman who came to fix my windscreen was really nice about it... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 1, Sandon Ind. Est., L5 9YN Liverpool, Merseyside, GB
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Lisez les avis des autres
, Very helpful I was able to drop my carkeys off the day before and leave my car outside very early in the morning as I had to go to work I was notified straight away once the work was done to an extr... Voir plus
L'entreprise a répondu
Great experience. Booked the appointment to suit me through customer services. Kept me fully up to date with arrival time and also provided tracking of their vehicle. Professional courteous and friend... Voir plus
L'entreprise a répondu
Apart from how long to get there ( 1hr each way) because of the usual heavy traffic at that time, job was done well within the allotted time, 2 1/2 when quoted 4. Job looks good and up to now no leaks... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Liverpool
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 1, Sandon Ind. Est., L5 9YN, Liverpool, Merseyside, Royaume-Uni
- 0151-321-0522
4,7
Excellent
1 k avis
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Great job replacing my windscreen
Great job replacing my windscreen. NW tried to repair the windscreen first before committing me to a new windscreen, which I appreciated. Although a repair wasn't possible, the replacement was carried out very well and in good time. Also, I have had no problems with any of the sensors in the windscreen since replacement.
14 octobre 2025
Réponse de National Windscreens - Liverpool
We're glad you appreciated our attempt to repair your windscreen first. We're happy to hear that the replacement was completed well and promptly, and that the sensors are working correctly. Thank you for your positive feedback.
Great service and great customer…
Great service and great customer service skills. Staff were very friendly.
7 octobre 2025
Réponse de National Windscreens - Liverpool
We appreciate you taking the time to share! We're so glad to hear you received great service and found our staff very friendly with great customer service skills.
Réponse de National Windscreens - Liverpool
We appreciate you sharing that our staff was very good, and the service was excellent! We are so happy you had a positive experience.
What an amazing bunch of guys
What an amazing bunch of guys
I went to the place and was done in under 30 min the guys where so nice and helpful even entertained my little girl
Thanks so much
3 octobre 2025
Réponse de National Windscreens - Liverpool
We're happy to hear that you had a great experience! We appreciate you mentioning our team's helpfulness and efficiency, and we're so glad your daughter was entertained. Thanks for your kind words!
Friendly and courteous
Friendly and courteous. Cleaned up inside the car and road to a very good degree. Minimal glass left for me to remove.
Quality of work was good and looks like new.
1 octobre 2025
Réponse de National Windscreens - Liverpool
We're happy to hear that you found our team friendly and courteous and that you were pleased with the quality of work. We appreciate your positive feedback regarding the cleanliness.
Good customer service and communication.
3 octobre 2025
Réponse de National Windscreens - Liverpool
We appreciate you recognizing our efforts and are glad you had a positive experience with our customer service and communication.
Prompt and courteous service and a good…
Prompt and courteous service and a good job done.
1 octobre 2025
Réponse de National Windscreens - Liverpool
We appreciate you sharing! We are so happy to hear that you found our service prompt and courteous, and that a good job was done.
Réponse de National Windscreens - Liverpool
We're happy to hear that you had a great experience. Thank you for your positive feedback; it means a lot to us.
Staff in the Liverpool branch were…
Staff in the Liverpool branch were amazing! Very friendly and helpful from initial booking through to completion. Would highly recommend the team, what a great experience.
25 septembre 2025
Réponse de National Windscreens - Liverpool
We appreciate your positive feedback! We're happy to hear that the Liverpool branch staff were amazing and helpful from booking to completion. We're glad you had a great experience and would recommend the team.
The service was easy to arrange
The service was easy to arrange, quick to sort and easy to pay.
23 septembre 2025
Réponse de National Windscreens - Liverpool
We appreciate your positive feedback! We're so glad to hear our service was easy to arrange, quick to sort, and easy to pay.
Amazing service from Gary in the…
Amazing service from Gary in the Liverpool branch . He kept us informed every step of the job. He is an outstanding member of your team
22 septembre 2025
Réponse de National Windscreens - Liverpool
We appreciate you taking the time to leave us this positive feedback! We're happy to hear that you received amazing service and were kept informed during the job.
Everything carried out efficiently
Everything carried out efficiently and in good time.
17 septembre 2025
Réponse de National Windscreens - Liverpool
We're happy to hear that everything was carried out efficiently and in good time. Thank you for your positive feedback; we appreciate it.
Réponse de National Windscreens - Liverpool
We are so glad you had a friendly and excellent experience. Thank you for your positive feedback; we appreciate it.
Gary and his team were fantastic
11 septembre 2025
Réponse de National Windscreens - Liverpool
We're glad you had a fantastic experience with our team. Thank you for sharing your positive feedback; it means a lot to us.
Gary was absolutely fantastic!
Gary was absolutely fantastic. He went above and beyond to make sure my car was ready in a timely manner and his communication was second to none.
Would highly recommend!
10 septembre 2025
Réponse de National Windscreens - Liverpool
We're happy to hear that your car was ready quickly and that you were impressed with the communication. We appreciate your recommendation and thank you for your positive feedback!
Great Experience.
Great Experience.
My windscreen was cracked by a stone and I was worried about how to go about it. I was put in touch with National windscreen through my insurer and the rest was a walk in the park. I got a quick appointment which was quickly rescheduled for another day as the ordered windscreen came with a fault. On the day, my car was ready in a few hours and it was professionally done like brand new.
4 septembre 2025
Réponse de National Windscreens - Liverpool
We're glad you enjoyed your experience. It's great to hear the process was smooth, despite the initial delay. We appreciate your positive feedback regarding our team's professionalism and the quality of the work. Thank you!
The crack has not changed I can’t see…
The crack has not changed I can’t see any difference
3 septembre 2025
Réponse de National Windscreens - Liverpool
We appreciate your feedback and are sorry the product did not meet your expectations. We'll review your comments.
Windscreen crack sorted quickly and…
Windscreen crack sorted quickly and great communication from Gary throughout!
22 août 2025
Réponse de National Windscreens - Liverpool
We're happy to hear that the windscreen crack was sorted quickly. We appreciate your positive feedback regarding the communication you received throughout the process!
Prompt professional service
28 août 2025
Réponse de National Windscreens - Liverpool
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Réponse de National Windscreens - Liverpool
We appreciate you sharing! We are so happy you were pleased with our quick and friendly service. Thank you!
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