I was unfortunately not home when the technician called. I thought I might have been send an ETA as a previous email had mentioned. The gentleman who came to fix my windscreen was really nice about it... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 1, Sandon Ind. Est., L5 9YN Liverpool, Merseyside, GB
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Lisez les avis des autres
, Very helpful I was able to drop my carkeys off the day before and leave my car outside very early in the morning as I had to go to work I was notified straight away once the work was done to an extr... Voir plus
L'entreprise a répondu
Great experience. Booked the appointment to suit me through customer services. Kept me fully up to date with arrival time and also provided tracking of their vehicle. Professional courteous and friend... Voir plus
L'entreprise a répondu
Apart from how long to get there ( 1hr each way) because of the usual heavy traffic at that time, job was done well within the allotted time, 2 1/2 when quoted 4. Job looks good and up to now no leaks... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Liverpool
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 1, Sandon Ind. Est., L5 9YN, Liverpool, Merseyside, Royaume-Uni
- 0151-321-0522
4,7
Excellent
1 k avis
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Réponse de National Windscreens - Liverpool
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Réponse de National Windscreens - Liverpool
We appreciate you sharing that our service was friendly with great results! We are so happy you were pleased with us.
Excellent customer service 👏🏻
Excellent customer service 👏🏻 kept up to date with appointment and progress.
13 février 2026
Réponse de National Windscreens - Liverpool
We appreciate your positive feedback! We're happy you received excellent customer service and were kept informed about your appointment and its progress.
Replacement screen
The staff i dealt with was polite courteous and very knowledgeable.
I was given an appointment and arrived the car was moved directly into workshop.
Work carried out in a timely manner and I was notified once car complete. The member of staff informed me of windscreen care over first week to ensure installation was set
Would recommend company to anyone needing a repair to windscreen or a replacement which mine needed
25 février 2026
Réponse de National Windscreens - Liverpool
We appreciate you sharing your experience. We're happy to hear that you found our staff polite, courteous, and knowledgeable and that the work was completed in a timely manner. It's great to know you would recommend our company for windscreen repairs or replacements. Thank you for your feedback.
Réponse de National Windscreens - Liverpool
We appreciate you sharing that the job was great and professional! We are so happy you had a positive experience with us.
Quick and efficient service and the…
Quick and efficient service and the technician polite and professional
19 février 2026
Réponse de National Windscreens - Liverpool
We appreciate your positive feedback! We are so happy to learn that you received quick and efficient service from a polite and professional technician.
Réponse de National Windscreens - Liverpool
We appreciate your positive feedback! We're so happy to learn that you received friendly service and a quick, good job, with no problems.
Had a good experience
Had a good experience. Car was fixed and was ready to collect in less than 2 hours
13 février 2026
Réponse de National Windscreens - Liverpool
We're glad you had a good experience and that your car was ready quickly. Thank you for your positive feedback; we appreciate your time!
Réponse de National Windscreens - Liverpool
We appreciate you sharing that booking was easy and that our staff are lovely! We are so happy you were pleased.
Absolutely diabolical.
Absolutely diabolical.
Booked a chip repair and the day before the repair had a text to say it was being done 3 days later.
Failed chip repair within 2 weeks that spread over half the windscreen. Logged a complaint with National Windscreens who told me they would get the branch manager to ring me.....he didnt. Eventually told me they'd come out in 2 weeks to assess the windscreen repair and replace it of needs be.
I decided not to risk them failing that so I went with Autoglass instead who replaced the screen in 2 days.
National Windscreens believe the issue is now resolved and closed my complaint!
Oh and the branch manager also text me off his personal number unannounced.....👍🏻 pretty sure that breaks GDPR but ok 👍🏻
13 février 2026
Réponse de National Windscreens - Liverpool
We regret to hear about the issues with your chip repair, the delayed service, and the complaint resolution. We apologize for the inconvenience and the manager's unannounced text. We appreciate your feedback and will review these points internally.
All went smoothly from booking to…
All went smoothly from booking to collecting.
Excellent team and professional
18 février 2026
Réponse de National Windscreens - Liverpool
We appreciate you taking the time to leave us feedback. We're so happy to learn that everything went smoothly, and you found our team professional.
Really helpful crew who got the job…
Really helpful crew who got the job done.
Thank you all.
11 février 2026
Réponse de National Windscreens - Liverpool
We're happy to hear that our crew was helpful and efficient. Thank you for your positive feedback; we appreciate it very much!
Réponse de National Windscreens - Liverpool
We appreciate you sharing that our communication was good, the staff friendly, and the service prompt! We are so happy you were pleased with us.
Easy and quick
Easy and quick, windscreen fitted no problem or any damage on the dashboard. So glad
12 février 2026
Réponse de National Windscreens - Liverpool
We appreciate your positive feedback! We're so glad the windscreen fitting was easy and quick, with no issues or damage.
Efficient, knowledgeable & friendly branch - (check that the validations dept. receive your insurance certificate early on).
Gary & staff are helpful, friendly, knowledgeable & provide an efficient & quality service; appx 4hrs 40 mins for my windscreen replacement with ADAS recalibration (2022 VW Golf 8 r-line). I was very impressed with the whole branch experience & communcation. (This was the first time I've had to have a windscreen replaced - small but loud impact stone chip that turned into an 'x' shaped crack).
Only issue I experienced:
If you're claiming through your insurance (in my case Hastings Premier - National Windscreens are their sole provider for glass repair or replacement); double check that the validations dept. have received your insurance certificate as early on as you can; I sent my certificate as soon as an email arrived asking for it but didn't receive anything back after that (I was expecting a message asking me to pay the insurance premium), I kept phoning & checking but they only 'received it' it the day before the work was due to be done (if your insurance certificate doesn't get through, they can't get the work authorised with your insurer & the work won't happen (at this point I'd been off work for the best part of 2 weeks whilst waiting for the day of my appointment (illegal to drive with the size & position of the crack) so couldn't afford any delays). I had to email my certificate about 6-8 times in total from x3 different email addresses (I checked and every email had sent, none were stuck in the outbox), in the end I was able to send it directly to one person (though it was still the same validations email address), which is when they thankfully confirmed receipt. Other than that everything was fine, I appreciate that the validation issue may have been due to a high workload, again i'm not complaining just saying it might be worth checking with them to make sure you don't have any issues/delays, or at least for peace of mind.
Notes:
I was able to (carefully) drive the car home on the day of replacement and was told to take the tape off the windscreen (I only checked when I got back home, though it might be worth asking when picking your car up), I was told to be careful over speedbumps for a few days (72hrs) & to not use a carwash or jetwash for 7 days after replacement.
Thanks for the reply below, that's much appreciated :)
12 février 2026
Réponse de National Windscreens - Liverpool
We appreciate your feedback and are glad you were impressed with the service. We're happy the team was helpful and efficient during your windscreen replacement and ADAS recalibration. We'll review the insurance certificate validation process to prevent similar issues. Thank you for the notes regarding aftercare.
Got a large crack in windscreen
Got a large crack in windscreen. The job was done to a high standard and the chaps were very customer centred and professional.
10 février 2026
Réponse de National Windscreens - Liverpool
We're happy to hear that the windscreen replacement was completed to a high standard. We appreciate your recognition of our team's customer-focused and professional service. Thank you!
Quick efficient job👍👌
10 février 2026
Réponse de National Windscreens - Liverpool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Pancuality was very ok
12 février 2026
Réponse de National Windscreens - Liverpool
We appreciate you taking the time to share your feedback with us. We're glad our service met your expectations for timeliness.
Réponse de National Windscreens - Liverpool
We appreciate you sharing! We are so happy you were very pleased with our service all round.
Whole process from start to finish was…
Whole process from start to finish was excellent. Communication was excellent so I knew exactly what was going to happen and when.
5 février 2026
Réponse de National Windscreens - Liverpool
We appreciate you sharing your feedback! We're so glad to hear that you found the entire process excellent and that our communication kept you well-informed.
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