I was unfortunately not home when the technician called. I thought I might have been send an ETA as a previous email had mentioned. The gentleman who came to fix my windscreen was really nice about it... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 1, Sandon Ind. Est., L5 9YN Liverpool, Merseyside, GB
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Lisez les avis des autres
, Very helpful I was able to drop my carkeys off the day before and leave my car outside very early in the morning as I had to go to work I was notified straight away once the work was done to an extr... Voir plus
L'entreprise a répondu
Great experience. Booked the appointment to suit me through customer services. Kept me fully up to date with arrival time and also provided tracking of their vehicle. Professional courteous and friend... Voir plus
L'entreprise a répondu
Apart from how long to get there ( 1hr each way) because of the usual heavy traffic at that time, job was done well within the allotted time, 2 1/2 when quoted 4. Job looks good and up to now no leaks... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Liverpool
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 1, Sandon Ind. Est., L5 9YN, Liverpool, Merseyside, Royaume-Uni
- 0151-321-0522
4,7
Excellent
1 k avis
Demande des avis aux clients
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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
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Whole process from start to finish was…
Whole process from start to finish was excellent. Communication was excellent so I knew exactly what was going to happen and when.
5 février 2026
Réponse de National Windscreens - Liverpool
We appreciate you sharing your feedback! We're so glad to hear that you found the entire process excellent and that our communication kept you well-informed.
Excellent customer service
Excellent customer service, kept informed, speedy service.
joyful happy welcoming staff in the office just makes it so much easier thanks guys
10 février 2026
Réponse de National Windscreens - Liverpool
We appreciate you taking the time to leave us a review. We're happy to hear that you received excellent and speedy customer service and were kept informed. We're also glad you found our staff welcoming!
quick efficient
5 février 2026
Réponse de National Windscreens - Liverpool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent Communication
Weather was awful, alternate arrangements made, excellent communication. Professional and friendly!
10 février 2026
Réponse de National Windscreens - Liverpool
We appreciate you taking the time to share your experience! We're glad that our communication and professionalism shone through, even when the weather created some difficulties.
Great service very accommodating thanks
6 février 2026
Réponse de National Windscreens - Liverpool
We appreciate you sharing that you received great and accommodating service! We are so happy you were pleased with us.
Mobile Appt - Make sure you have somewhere covered!
Would have been 5 but after booking mobile had to book looking at weather forecast & pray it stayed dry! Excellent customer service and fitting guys were very good with good communication on the day of fitting. Took 3 attempts due to weather but got there in the end and happy with the job done on full replacement 🌟🌟🌟🌟🌟
3 février 2026
Réponse de National Windscreens - Liverpool
We appreciate your feedback and are glad the fitting team provided excellent service. We regret the weather caused delays and appreciate your patience in completing the project. We value your business.
Really helpful windscreen engineer
Really helpful windscreen engineer. Very polite and kept me updated on his arrival.
2 février 2026
Réponse de National Windscreens - Liverpool
We appreciate your positive feedback! We're happy to hear that the windscreen engineer was helpful and polite and kept you updated on their arrival.
Réponse de National Windscreens - Liverpool
We appreciate you sharing! We are so happy you were pleased with our nice staff and quick service.
Réponse de National Windscreens - Liverpool
We appreciate you sharing! We are so happy to hear you received friendly, informative, fast, and efficient service.
Réponse de National Windscreens - Liverpool
We're glad you enjoyed your experience in Liverpool! Thank you for your positive feedback; we appreciate you taking the time to share it.
Réponse de National Windscreens - Liverpool
We are happy to hear that you received great customer service from a member of our staff! Thank you for your positive feedback.
X3 Appointments cancelled by Nat Win
X3 appointments cancelled by NW causing me anxiety and stress concern and to lose A:L
20 janvier 2026
Réponse de National Windscreens - Liverpool
We regret the appointment cancellations caused you stress and concern. We appreciate your feedback and will review our scheduling.
They are boss
Was easy to find, the staff were sound and gave me great time expectations for how long it will take and when my car will be ready, they also gave me constant updates on my appointment and when it would be.
15 janvier 2026
Réponse de National Windscreens - Liverpool
We appreciate you sharing your feedback. We're happy to hear that you found our location easily accessible and that our staff provided you with accurate time expectations and consistent updates regarding your car.
Réponse de National Windscreens - Liverpool
We're glad you had a great experience with our team. Thank you for your positive feedback; we appreciate it very much.
Réponse de National Windscreens - Liverpool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Liverpool
We appreciate you sharing! We're so happy to hear that our service was great and completed in the time frame we estimated.
Réponse de National Windscreens - Liverpool
We are happy to hear that you were well-cared for and updated consistently. Thank you for your positive feedback; we appreciate it.
Great service overall 5 stars
Great service overall! Punctual and spotless repair- would recommend.
23 décembre 2025
Réponse de National Windscreens - Liverpool
We appreciate your positive feedback! We're so glad our service was punctual and the repair spotless. Thank you for the recommendation!
It was fairly quick service
It was fairly quick service. The engineer was friendly and very helpful and did a good job
6 janvier 2026
Réponse de National Windscreens - Liverpool
We appreciate your positive feedback! We're happy to hear that the service was quick and that you found the engineer friendly and helpful.
Réponse de National Windscreens - Liverpool
We're happy to hear that everything went well and appreciate your feedback. Thank you!
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