Really well organised with reminders and pre payment. Easy to drop off and completed within time. Only problem was the trim down the side of the new windscreen was not replaced properly and popped up... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit G2, Ashburton Point, Wheelforge Way, M17 1EH Manchester, Greater Manchester, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Lots of reminders and good pre info. Somewhere to work and given a bottle of water a couple of times as suffering with bad cough- pleasant guy thanks on Reception . Said don’t have windscreen wipers i... Voir plus
L'entreprise a répondu
Great service from staff, friendly & informative me of what didn’t take very long contacted me when the car was ready to collect pleased as made it in time for the school run Thank you
L'entreprise a répondu
Fitter phoned ahead and arrived on time with correct glass (after incorrect supply due to data base error wrt build standard had been resolved with Bristol depot manager). Believe fit was bit of cha... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Manchester
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit G2, Ashburton Point, Wheelforge Way, M17 1EH, Manchester, Greater Manchester, Royaume-Uni
- 0161-401-0733
4,6
Excellent
811 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Replaced them to a high standard
4 août 2026
Réponse de National Windscreens - Manchester
We are absolutely delighted to hear that you were pleased with the high standard of our replacement work. Thank you so much for sharing your wonderful feedback!
Really well organised with reminders…
Really well organised with reminders and pre payment. Easy to drop off and completed within time. Only problem was the trim down the side of the new windscreen was not replaced properly and popped up while I was driving.
12 octobre 2026
Réponse de National Windscreens - Manchester
We're delighted to hear that you found our booking process well-organized and that the drop-off was easy and completed on time. We're very sorry to hear about the issue with the side trim popping up while you were driving, and we appreciate you bringing this to our attention so we can ensure it is looked into.
The engineer was very friendly
The engineer was very friendly, very knowledgeable and very reassuring.
I was surprised how busy they are so I did have to wait a couple of days before they could attend
4 octobre 2026
Réponse de National Windscreens - Manchester
We're delighted to hear that your engineer was so friendly, knowledgeable, and reassuring during their visit. We appreciate your patience with the wait time due to how busy our schedule was, and we thank you for sharing your positive feedback with us.
Réponse de National Windscreens - Manchester
We are so pleased to hear that you had such a great experience with us. Thank you for taking the time to share your wonderful feedback, we truly appreciate it!
Great service
Great service from staff, friendly & informative me of what didn’t take very long contacted me when the car was ready to collect pleased as made it in time for the school run Thank you
3 octobre 2026
Réponse de National Windscreens - Manchester
We're so pleased to hear about your great experience with our friendly team! It's wonderful that the service was quick, that you were kept updated on the progress, and that your car was ready in plenty of time for the school run. Thank you for your review.
Great service
Really nice bunch of lads. Very accommodating. The replacement time was a lot quicker than expected and I'm very happy with the work carried out.
27 septembre 2026
Réponse de National Windscreens - Manchester
We're so pleased to hear that you found our team accommodating and friendly! It's wonderful to know that the replacement was completed much faster than you expected and that you are happy with the quality of the work.
speed and quality of replacement
speed and quality of replacement
somewhere to wait that was better than id expected
14 septembre 2026
Réponse de National Windscreens - Manchester
Thank you so much for the 5-star rating. We are delighted to hear that you were pleased with the promptness and high standard of our work, as well as the comfort of our waiting area.
Réponse de National Windscreens - Manchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Fab service and great customer service
Great and informative staff, did the job perfectly.
26 septembre 2026
Réponse de National Windscreens - Manchester
We're so pleased to hear that you found our staff to be great and informative, and that they did the job perfectly. Thank you for your wonderful feedback!
From start to finish was really easy
From start to finish was really easy. Thanks for doing a great job.
19 septembre 2026
Réponse de National Windscreens - Manchester
We're so pleased to hear that your experience was really easy from start to finish. Thank you for your wonderful feedback!
Réponse de National Windscreens - Manchester
Thank you for your positive feedback!
Réponse de National Windscreens - Manchester
We understand your frustration with the extended wait time for your car. We are reviewing our scheduling to prevent such delays.
Friendly staff, quick and quality service
Friendly staff, quick and quality service .
11 septembre 2026
Réponse de National Windscreens - Manchester
We are so pleased to hear that you experienced friendly staff and quick, quality service. Thank you for your wonderful feedback!
Easy to book and reminders
Lots of reminders and good pre info. Somewhere to work and given a bottle of water a couple of times as suffering with bad cough- pleasant guy thanks on Reception . Said don’t have windscreen wipers in stock but they were not needed and promptly returned the money id pre booked for them.
9 septembre 2026
Réponse de National Windscreens - Manchester
We're pleased to hear you appreciated the reminders and pre-information, and that our reception team was helpful during your visit. We're also glad the refund for the wipers was handled promptly. Thank you for your feedback.
Defo use again
Easy to book in. All.communication was easy. In the day it was very smooth. Staff were friendly
9 septembre 2026
Réponse de National Windscreens - Manchester
We're so pleased to hear that booking was easy and that all communication was smooth. It's wonderful that your experience on the day was very smooth and that our staff were friendly. Thank you for your wonderful feedback!
Easy and straightforward
The whole process was smooth and hassle free. I contacted this company via my insurance, chose an appointment date and the wind screen was replaced in a couple of hours on the day. I was kept well informed throughout.
2 septembre 2026
Réponse de National Windscreens - Manchester
We're delighted to hear that the entire process was smooth and hassle-free for you! It's wonderful that you were kept well informed throughout and that your windscreen was replaced efficiently.
Friendly and helpful staff
Friendly and helpful staff. Efficient replacement and car returned to me in very good order.
3 septembre 2026
Réponse de National Windscreens - Manchester
We're so pleased to hear that our staff were friendly and helpful, and that your car was returned to you in very good order after an efficient replacement. Thank you for your wonderful feedback!
Réponse de National Windscreens - Manchester
Thank you for your positive feedback!
Great service from booking my car in to…
Great service from booking my car in to getting the job done . Except … there were glass particles left on the doors / dashboard. It wasn’t cleaned properly.
31 août 2026
Réponse de National Windscreens - Manchester
We appreciate your feedback regarding our service. We're concerned to hear about the glass particles and we're looking into this to ensure our cleaning process is thorough.
I was kept informed of time of arrival…
I was kept informed of time of arrival on the chosen day. Repairers explained how the repair would work. Polite and quick!
27 août 2026
Réponse de National Windscreens - Manchester
We're so pleased to hear that you were kept informed about our arrival and that our repairers clearly explained the process. It's wonderful that you found them polite and quick! Thank you for your positive feedback.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.