Really well organised with reminders and pre payment. Easy to drop off and completed within time. Only problem was the trim down the side of the new windscreen was not replaced properly and popped up... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit G2, Ashburton Point, Wheelforge Way, M17 1EH Manchester, Greater Manchester, GB
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Lisez les avis des autres
Lots of reminders and good pre info. Somewhere to work and given a bottle of water a couple of times as suffering with bad cough- pleasant guy thanks on Reception . Said don’t have windscreen wipers i... Voir plus
L'entreprise a répondu
Great service from staff, friendly & informative me of what didn’t take very long contacted me when the car was ready to collect pleased as made it in time for the school run Thank you
L'entreprise a répondu
Fitter phoned ahead and arrived on time with correct glass (after incorrect supply due to data base error wrt build standard had been resolved with Bristol depot manager). Believe fit was bit of cha... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Manchester
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit G2, Ashburton Point, Wheelforge Way, M17 1EH, Manchester, Greater Manchester, Royaume-Uni
- 0161-401-0733
4,6
Excellent
813 avis
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The repair process was smooth and…
The repair process was smooth and problem was fixed perfectly. Very excellent service.
1 septembre 2026
Réponse de National Windscreens - Manchester
We're so pleased to hear that the repair process was smooth and that the problem was perfectly resolved. Thank you for your wonderful feedback about our excellent service!
Need to improve
Went to hand over car and had to wait at counter. Someone came and then dealt with some one who came after me first without asking who is here first.
No call given that car is ready to collect. I had to call and call was diverted to headaoffice number.
Need to improve their system. Thanks
28 août 2026
Réponse de National Windscreens - Manchester
We sincerely apologize for the extended wait time and the oversight in serving customers in the correct order. We also regret the lack of communication regarding your car's readiness and the inconvenience of the diverted call. We are actively working to improve our systems.
Forced to use them by insurance company.
No home service after originally having it booked to be at home. Had to waste a whole morning going to Trafford park. Cost me a fortune in taxis as no where to wait at the unit. Just told to 'get an uber'!
Staff in office were grumpy, off hand and looked utterly bored. Just a scruffy place with zero customer service.
30 août 2026
Réponse de National Windscreens - Manchester
We are truly sorry to hear about the significant inconvenience and frustration you experienced with the change from a home service to having to travel to our Trafford Park location. We understand the additional cost and difficulty this caused, especially with the lack of waiting facilities. We also regret that our staff appeared unhelpful and that you found our premises unsatisfactory. We are reviewing this internally to improve our service.
First and foremost
First and foremost, the customer service experience was impeccable. The person who was assigned to look after my car thoroughly explained things to so brilliantly. Things that I did not know well, or consider. Then he allowed me to decide on what to do based on the very useful pieces of information that he had given me. He was so professional, so knowledgeable and had the passion to satisfy me as a customer.
29 août 2026
Réponse de National Windscreens - Manchester
We're so pleased to hear about your exceptional customer service experience! It's wonderful that our team thoroughly explained everything, providing you with valuable information to make informed decisions. We're delighted that their professionalism, knowledge, and passion left you completely satisfied.
Staff Service
19 août 2026
Réponse de National Windscreens - Manchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excellent quick service that I would…
Excellent quick service that I would highly recommend
23 août 2026
Réponse de National Windscreens - Manchester
We're so pleased to hear that you experienced excellent and quick service. Thank you for your wonderful feedback and for your recommendation!
Réponse de National Windscreens - Manchester
We're so pleased to hear that you experienced very prompt service and that the fitting was completed ahead of time. Thank you for your wonderful feedback!
When I got there they explained what…
When I got there they explained what they would do and the time to collect the car.it was done on time and clean .
18 août 2026
Réponse de National Windscreens - Manchester
We're so pleased to hear that we clearly explained the work and collection time. It's wonderful that everything was done on time and that your car was clean!
A very good job and they kept me…
A very good job and they kept me updated on the progress
14 août 2026
Réponse de National Windscreens - Manchester
We appreciate your positive feedback! We're so happy to hear that you were pleased with our service and that we kept you updated on the progress.
The absolute worst company I have ever…
The absolute worst company I have ever dealt with.
I had an appointment booked for three weeks. On the day of the appointment, I received an automated message with a tracking link for the technician. I followed the tracker and waited for my turn, only for the tracking system to suddenly stop working when my appointment was due. Nobody turned up, and I was left sitting there with absolutely no idea what was happening.
I then spent a ridiculous amount of time trying to get through to customer services. When I eventually managed to speak to someone through the online chat, they couldn't actually do anything to help. What is the point of having a customer service chat system if the people operating it have no ability to resolve a problem?
The following day, I had to chase them again. Eventually, I received a text telling me to contact the Manchester branch directly. I tried ringing the Manchester branch over and over again, but nobody answered.
I then contacted the national customer care line, only to be told that they couldn't do anything either. They also tried contacting the Manchester branch and couldn't get through. A message was supposedly left for the branch manager to contact me, but unsurprisingly, nobody called.
I continued trying the Manchester branch myself — still no answer.
After waiting three weeks for an appointment, having nobody turn up, receiving no explanation, spending hours chasing different departments and being passed around systems where apparently nobody has the authority or ability to actually help a customer, I eventually had to call again that evening just to arrange a refund.
The complete lack of communication and customer service is astonishing. If an appointment can't be fulfilled, at the absolute minimum you would expect someone to contact the customer and explain what is happening — not simply leave them waiting and then expect them to spend their own time chasing the company for answers.
An absolutely diabolical service from start to finish. I would not recommend this company to anyone.
10 août 2026
Avis spontané
Réponse de National Windscreens - Manchester
We are truly sorry to hear about the incredibly frustrating experience you had with our service. We understand how disappointing it must have been to wait three weeks for an appointment, only for the technician not to arrive and the tracking system to fail. We acknowledge the significant amount of time and effort you spent trying to reach our customer service and the Manchester branch, and we regret that you were passed between departments without a resolution. We recognize the complete lack of communication you experienced and the inconvenience this caused. We are actively reviewing our processes to prevent such situations from recurring and to ensure our teams are equipped to provide effective assistance. Your feedback is invaluable as we work to improve our service and communication channels.
Réponse de National Windscreens - Manchester
We're so pleased you experienced friendly and efficient service, and that it was easy to arrange. Thank you for your wonderful feedback!
Fast and efficient very pleasant staff
5 août 2026
Réponse de National Windscreens - Manchester
We are so pleased to hear that you found our service to be fast and efficient, and that our staff was very pleasant. We truly appreciate your positive feedback!
Réponse de National Windscreens - Manchester
We are so pleased to hear that you found our service to be very professional and quick. We truly appreciate your positive feedback!
Emergency booking
Booked in within 24 hours of my car being broken into, I was going on holiday the next morning and they stored the car for me until I returned. Great service and simple to deal with.
Thanks a lot for taking the stress away from going on holiday and leaving my car somewhere with no window.
30 juillet 2026
Réponse de National Windscreens - Manchester
We're so pleased we could assist you quickly, especially with your holiday plans. It's wonderful to hear we could take the stress away and provide great service during a difficult time.
Screen good but the state of the front…
Screen good but the state of the front ,rubber dust all over front consoles and my cup holders ect ,all my airbags leading up to my window screen full of finger marks....
So no not happy.
30 juillet 2026
Réponse de National Windscreens - Manchester
Thank you for your feedback. We're very sorry to hear about the issues with the cleanliness of your vehicle's interior after our service. We understand your disappointment and would like to investigate this further for you.
My wife took the car
My wife took the car, the team installed a completely scratched windscreen. They said they could not see it until it was installed, which is (very) hard to believe by the amount of scratches. Thankfully my wife spotted it and called them (another astonishing situation because they installed the glass and did not see the scratches? Highly doubt...). They said they would replace it, no question but, now she will need to go there again. Let's see if the team plays intelligently this time instead of smarty...
28 juillet 2026
Réponse de National Windscreens - Manchester
We are truly sorry to hear about the scratched windscreen and the inconvenience of needing a second visit. We understand your frustration and regret that the issue was not identified prior to installation. We are reviewing this internally to improve our inspection processes.
Réponse de National Windscreens - Manchester
We're happy to hear we could accommodate your schedule. We appreciate your positive feedback and are glad we could assist you.
Impressive staff
Exceptional service and great operative providing the windscreen replacement. They were polite, professional and really helped me understand the process.
24 juillet 2026
Réponse de National Windscreens - Manchester
We're so pleased to hear you received exceptional service and that our operative was great! It's wonderful that they were polite, professional, and helped you understand the process.
David helped me out today
David helped me out today, did a very good job and made sure to walk me through it before doing it. Ended up perfectly
29 juillet 2026
Avis spontané
Réponse de National Windscreens - Manchester
We're so pleased to hear that our team member did a very good job and made sure to walk you through the process. It's wonderful that everything ended up perfectly!
Réponse de National Windscreens - Manchester
We're so pleased to hear that you experienced good service and found our team to be friendly. We truly appreciate your kind words and positive feedback.
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