Really well organised with reminders and pre payment. Easy to drop off and completed within time. Only problem was the trim down the side of the new windscreen was not replaced properly and popped up... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit G2, Ashburton Point, Wheelforge Way, M17 1EH Manchester, Greater Manchester, GB
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Lisez les avis des autres
The guy who mended my windscreen was really good and perfectly estimated how long it would take. That meant I could actually use my day and not wait around.
L'entreprise a répondu
Lots of reminders and good pre info. Somewhere to work and given a bottle of water a couple of times as suffering with bad cough- pleasant guy thanks on Reception . Said don’t have windscreen wipers i... Voir plus
L'entreprise a répondu
Fitter phoned ahead and arrived on time with correct glass (after incorrect supply due to data base error wrt build standard had been resolved with Bristol depot manager). Believe fit was bit of cha... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Manchester
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit G2, Ashburton Point, Wheelforge Way, M17 1EH, Manchester, Greater Manchester, Royaume-Uni
- 0161-401-0733
4,6
Excellent
813 avis
Demande des avis aux clients
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Very efficient fitter
11 février 2026
Réponse de National Windscreens - Manchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
appointment booked easily and job done…
appointment booked easily and job done in timescale quoted. Good communication and no problems
13 février 2026
Réponse de National Windscreens - Manchester
We appreciate your positive feedback! We are so happy to learn that booking was easy, the job was completed within the quoted timeframe, and our communication was good.
i didnt,say it was great…good job it…
i didnt,say it was great…good job it didnt happen on motorway…..i was waiting over a week for job to be done.
when eventually done glazier was excellent.
14 février 2026
Réponse de National Windscreens - Manchester
We appreciate your feedback and are sorry for the delay you experienced. We're glad the glazier provided excellent service. We'll review our scheduling to prevent this issue in the future.
It was hassle free
It was hassle free, booking was super fast and flexible. The engineer was extremely careful, neat and proffessional
14 février 2026
Réponse de National Windscreens - Manchester
We appreciate your positive feedback! We're so happy to learn that booking was super fast and flexible and that the service was hassle-free. We're also glad the engineer was professional.
Very easy to book
Very easy to book, clear and understandable information was given. Very professional staff when I met them. An alround good experience. Many thanks.
11 février 2026
Réponse de National Windscreens - Manchester
We appreciate you taking the time to leave us a review. We're happy to hear that booking was easy, information was clear, and our staff were professional. We're glad you had a good experience!
Brilliant Windscreen replacement from…
Brilliant Windscreen replacement from start to finish.
9 février 2026
Réponse de National Windscreens - Manchester
We appreciate your positive feedback! We are so glad to hear that you had a brilliant windscreen replacement experience from beginning to end.
Réponse de National Windscreens - Manchester
We're glad our communication met your expectations from the beginning. Thank you for your positive feedback; we appreciate it.
Excellent service
Excellent service, the fitter kept us updated with arrival times and the work was expertly done.
5 février 2026
Réponse de National Windscreens - Manchester
We appreciate your positive feedback! We're happy to hear that you received excellent service and were kept updated, with the work completed expertly.
Réponse de National Windscreens - Manchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Manchester
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Easy to book and pay online
I booked it through my car insurance. It was so easy to book and pay online. Dropped the car at 9 am and picked it up at 1 pm.
28 janvier 2026
Réponse de National Windscreens - Manchester
We're glad you found booking and payment easy through your insurance. It's great to hear that dropping off and picking up your car went smoothly! Thanks for your feedback.
Wasn't a great experience as such
Wasn't a great experience as such, finishing undesirable.
3 février 2026
Réponse de National Windscreens - Manchester
We appreciate your feedback and are sorry that your experience did not meet expectations. We'll investigate to improve our services.
Réponse de National Windscreens - Manchester
We're happy that you had a professional experience with us! It's great to hear you can't fault the service that we provided to you.
Réponse de National Windscreens - Manchester
We appreciate you sharing! We are so happy to hear you were pleased with our brilliant and great work. Thank you!
Excellent service
28 janvier 2026
Réponse de National Windscreens - Manchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Brilliant technician to fit the glass
The technician who came out was excellent and really helpful. He was friendly and polite and I can not rate him highly enough. Whilst I did have my appointment rescheduled as the glass had not arrived, I was delighted with the service I received when the windscreen was being fitted.
20 janvier 2026
Réponse de National Windscreens - Manchester
We appreciate your positive feedback. We're happy to hear that the technician was excellent, helpful, friendly, and polite. We regret the appointment rescheduling due to the glass delay, but we're delighted you were pleased with the service during the windscreen fitting.
Staff very friendly
Staff very friendly
There is a waiting room but nowhere to get a drink even though you could be waiting for two to four hours
19 janvier 2026
Réponse de National Windscreens - Manchester
We're happy to hear that our staff was friendly. We appreciate your feedback regarding the waiting room and the lack of refreshments during longer waits.
Réponse de National Windscreens - Manchester
We are happy to hear that you received great service! Thank you for your positive feedback regarding the quick turnaround.
Fast and excellent job.
20 janvier 2026
Réponse de National Windscreens - Manchester
We appreciate you sharing your feedback. We are so happy you were pleased with our fast and excellent job.
Brought my car here to have the…
Brought my car here to have the windscreen replaced, was told it would be 2-4 hours wait, which i didn't mind.
However the waiting room was on the small side with a small heater which you couldn't really feel.
There was no refreshments available to buy to try and keep yourself warm.
This was in the month of January.
13 janvier 2026
Réponse de National Windscreens - Manchester
We appreciate you bringing your concerns to our attention. We regret that the waiting area's comfort and lack of refreshments during your windscreen replacement in January were not satisfactory. We'll review this to improve our customer's experience.
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