Excellent replacement windscreen, done quickly and professionally. Customer service was excellent. The guy who dealt with me was really good,pleasant and professional. He explained everything to me bo... Voir plus
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Établissement
Changer d'établissementUnit 14 Stephenson Court, Skippers Lane Ind Est, TS6 6UW Middlesbrough, North Yorkshire, GB
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Lisez les avis des autres
Swift and efficient service. They moved premises earlier in the year, so don’t show up on maps yet, but they send sufficient information to find the location. Friendly staff.
L'entreprise a répondu
Everything from the booking process to the guys who came to do the job was great. I can’t give 5 stars though because the first replacement screen that came was cracked and so the job had to be resche... Voir plus
L'entreprise a répondu
The repair was good - new screen fitted very promptly. Only issue was how long it took to get an appointment. I feel we should be able to get work done within say 48hrs esp when the crack obscures t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Middlesbrough
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 14 Stephenson Court, Skippers Lane Ind Est, TS6 6UW, Middlesbrough, North Yorkshire, Royaume-Uni
- 01642-685-235
4,9
Excellent
830 avis
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Réponse de National Windscreens - Middlesbrough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great service from start to finish
Great service from start to finish. Very efficient and constantly letting me know what was happening. Would definitely recommend them to anyone.
10 mars 2026
Réponse de National Windscreens - Middlesbrough
We appreciate your positive feedback. We're happy to learn that you had a great experience from start to finish and that we were very efficient in keeping you informed.
Brilliant service from start to finish
Brilliant service from start to finish, Chris in the Middlesbrough depot is an asset to the company.
7 mars 2026
Réponse de National Windscreens - Middlesbrough
We're happy to hear that you had such a positive experience with our service. We appreciate your kind words and are glad that our team member was so helpful. Thank you!
Réponse de National Windscreens - Middlesbrough
We're so glad that we could resolve the chip expertly at your home, and that our service was on time and quickly completed.
Windscreen repair satisfaction…
Andy came out to my home exactly at the time I was notified, and he explained what was going to happen.
25 février 2026
Réponse de National Windscreens - Middlesbrough
We're happy to hear that the service technician arrived on time and clearly explained the process. We appreciate you taking the time to share your positive experience!
Great sevice friendly staff and…
Great sevice friendly staff and efficient windscreen repaired👍👍👍
18 février 2026
Réponse de National Windscreens - Middlesbrough
We appreciate your positive feedback! We're so happy to learn that you received great service from our friendly staff and efficient windscreen repair.
Réponse de National Windscreens - Middlesbrough
We appreciate you sharing! We are so glad you were pleased with our prompt and efficient service.
Réponse de National Windscreens - Middlesbrough
We appreciate you sharing that our service was excellent and friendly! We are so glad you were happy with the great job we did.
Amazing service
I was called on the day of my replacement, and I had picked the change to happen at my work, I meet the engineer who was very friendly and told me it would be about an hour, once he called me to say he was finished. He had left my car clean and instructed what not to do and what not to do. Would recommend the service
20 février 2026
Réponse de National Windscreens - Middlesbrough
We appreciate you sharing your experience. We're happy to hear that the engineer was friendly, efficient, and left your car clean. We are glad you were satisfied with the service and would recommend it.
Prompt and efficient
He arrived at my property prompt and efficient, the man who fitted my windscreen was caring about my vehicle. Can't thank him enough on how quick he did the job
17 février 2026
Réponse de National Windscreens - Middlesbrough
We appreciate your positive feedback! We're happy to hear that the technician was prompt, efficient, and caring towards your vehicle, and that the job was completed quickly.
Company very efficient with appointment…
Company very efficient with appointment and able to provide prompt timely service without delay of repair to the windscreen overall happy with the service provided
11 février 2026
Réponse de National Windscreens - Middlesbrough
We appreciate your positive feedback. We're happy to hear that you found our company efficient and that we were able to provide prompt and timely service for your windscreen repair.
Réponse de National Windscreens - Middlesbrough
We appreciate you taking the time to share your positive experience with our customer service. We're glad you had no issues.
Very easy and professional great job
7 février 2026
Réponse de National Windscreens - Middlesbrough
We appreciate you sharing that the job was easy and professional! We are so happy you were pleased with us.
Réponse de National Windscreens - Middlesbrough
We appreciate you sharing that we provided great and professional service from beginning to end. We are so happy you had a positive experience.
Quick and reliable service all round…
Quick and reliable service all round from start to finish !!! Well recommended
10 février 2026
Réponse de National Windscreens - Middlesbrough
We appreciate your positive feedback! We are so happy to learn that you had a quick and reliable experience from start to finish.
Réponse de National Windscreens - Middlesbrough
We appreciate you sharing! We are so happy you were pleased with our great, quick, and efficient service.
A fast and efficient professional service.
National Windscreens came out to my address and assessed the damage to my windscreen. They recommended a full new windscreen rather than a repair due to the size of the stone chip involved. I took my vehicle to their workshop where a new windscreen was fitted in less than an hour and a half. An all round efficient and professional service that I would highly recommend.
7 février 2026
Réponse de National Windscreens - Middlesbrough
We're happy to hear about your efficient and professional experience. We appreciate you choosing us for your windscreen replacement and are glad the service met your expectations. Thank you for your recommendation.
Very Efficient
Very Efficient, kept me updated regarding the appointment and once the work was completed. Dealt with my insurance company left the car spotless. Gave an explanation regarding what to look out for with a new screen and to contact them if I had any problems, which I didn’t. Would definitely use them again.
24 janvier 2026
Réponse de National Windscreens - Middlesbrough
We're happy to hear that you found our service efficient and appreciated the updates and spotless car. We are also glad that we could help with the insurance process and explain aftercare. Thank you for your positive feedback; we appreciate it.
Efficient and informative couldn’t ask…
Efficient and informative couldn’t ask for a better service!
20 janvier 2026
Réponse de National Windscreens - Middlesbrough
We're happy to hear that our service was efficient and informative for you. Thank you for your positive feedback; we appreciate it!
I was kept fully informed throughout…
I was kept fully informed throughout the process. From appointment details by email & text, to the phone call that morning from the engineer to give me an approx. time, through to them saying they would try to accommodate my AM request _ which they did. The repair was carried out by a very competent engineer who was very pleasant.
22 janvier 2026
Réponse de National Windscreens - Middlesbrough
We appreciate you taking the time to share your feedback. We're happy to hear that you were kept informed throughout the process and that the engineer was competent and pleasant. Thank you again for acknowledging the service.
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