Excellent replacement windscreen, done quickly and professionally. Customer service was excellent. The guy who dealt with me was really good,pleasant and professional. He explained everything to me bo... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 14 Stephenson Court, Skippers Lane Ind Est, TS6 6UW Middlesbrough, North Yorkshire, GB
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Lisez les avis des autres
Swift and efficient service. They moved premises earlier in the year, so don’t show up on maps yet, but they send sufficient information to find the location. Friendly staff.
L'entreprise a répondu
Everything from the booking process to the guys who came to do the job was great. I can’t give 5 stars though because the first replacement screen that came was cracked and so the job had to be resche... Voir plus
L'entreprise a répondu
The repair was good - new screen fitted very promptly. Only issue was how long it took to get an appointment. I feel we should be able to get work done within say 48hrs esp when the crack obscures t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Middlesbrough
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 14 Stephenson Court, Skippers Lane Ind Est, TS6 6UW, Middlesbrough, North Yorkshire, Royaume-Uni
- 01642-685-235
4,9
Excellent
830 avis
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Excellent replacement windscreen
Excellent replacement windscreen, done quickly and professionally. Customer service was excellent. The guy who dealt with me was really good,pleasant and professional. He explained everything to me both before and after fitting overall great experience.
15 octobre 2026
Réponse de National Windscreens - Middlesbrough
We are delighted to hear that you had a great experience with your windscreen replacement. It is wonderful that our team member provided excellent customer service, explaining the entire process clearly and carrying out the work in a pleasant and professional manner.
excellent service and very polite…
excellent service and very polite professional team
10 octobre 2026
Réponse de National Windscreens - Middlesbrough
We are so pleased to hear that you experienced excellent service and found our team to be courteous and professional. Thank you very much for taking the time to share your wonderful feedback with us!
Good set of lads who come to do the job…
Good set of lads who come to do the job and good customer service thank u very much:)
13 octobre 2026
Réponse de National Windscreens - Middlesbrough
We're so pleased to hear that you had such a positive experience with our friendly team and that you were happy with our customer service. Thank you so much for taking the time to share your wonderful feedback with us!
Helpful and friendly
Staff were really helpful and friendly. Premises were really clean and there was space to wait if needed.
8 octobre 2026
Réponse de National Windscreens - Middlesbrough
We're so pleased to hear that you found our team to be so welcoming and supportive. It's wonderful to know that our clean facilities and comfortable waiting area made your visit a pleasant one! Thank you so much for your kind feedback.
Réponse de National Windscreens - Middlesbrough
We're so pleased to hear that our friendly team provided quick service and did a fantastic job with your vehicle. Thank you for taking the time to share your wonderful feedback with us!
Réponse de National Windscreens - Middlesbrough
We are happy to hear that our fast timing met your expectations, and we thank you for your feedback.
Friendly and helpful service from start…
Friendly and helpful service from start to finish. Thank you
3 octobre 2026
Réponse de National Windscreens - Middlesbrough
We are so pleased to hear that you experienced welcoming and supportive care throughout your entire interaction with our team. Thank you for taking the time to share your wonderful feedback with us!
Swift and efficient service
Swift and efficient service. They moved premises earlier in the year, so don’t show up on maps yet, but they send sufficient information to find the location. Friendly staff.
29 septembre 2026
Réponse de National Windscreens - Middlesbrough
We are so glad to hear that you experienced swift and friendly service from our team. Thank you for your patience while our new location updates online, and we appreciate your kind feedback!
Excellent
Excellent, friendly, professional service, facilities very clean and tidy. Staff very knowledgeable and answered all my questions. Booking service very easy, kept me informed, would definitely recommend them.
29 septembre 2026
Réponse de National Windscreens - Middlesbrough
We're so pleased to hear that you had such a great experience with our team! It's wonderful that you found the booking process smooth, enjoyed our clean facilities, and appreciated the helpful information and friendly service from our staff. We really appreciate your recommendation!
Réponse de National Windscreens - Middlesbrough
We're so pleased to hear you had such a positive experience with our team and found everything to be easy. Thank you for your kind words!
Staff at Middlesbrough were really…
Staff at Middlesbrough were really friendly and job was done within the time scale given. Product was fitted and no issues at all.
2 septembre 2026
Réponse de National Windscreens - Middlesbrough
We're so pleased to hear that our staff in Middlesbrough were friendly and that the job was completed within the given timescale. It's wonderful to know that the product was fitted with no issues at all!
Réponse de National Windscreens - Middlesbrough
We're so pleased to hear that you experienced great service from our team in Middlesbrough. Thank you for your wonderful feedback!
Réponse de National Windscreens - Middlesbrough
We're so pleased to hear that you found our staff friendly, booking easy, and our service efficient. Thank you for your wonderful feedback!
Great service
Great service, unfortunately had to do it in and out of rain showers 🤣but they were sound about it great guys
3 septembre 2026
Réponse de National Windscreens - Middlesbrough
We appreciate your positive feedback! We're glad to hear our team provided great service despite the challenging weather conditions. Thank you for your understanding!
Communication and booking process was…
Communication and booking process was excellent and did a great job of replacing the windscreen
9 septembre 2026
Réponse de National Windscreens - Middlesbrough
We're so pleased to hear that our communication and booking process was excellent, and that we did a great job replacing your windscreen. Thank you for your wonderful feedback!
Réponse de National Windscreens - Middlesbrough
We are so pleased to hear that you experienced great, quick, and friendly service. Thank you for your wonderful feedback!
Excellent centre
Everything was quick and easy. Booking was great
Customer service was excellent
27 août 2026
Réponse de National Windscreens - Middlesbrough
We're so pleased to hear that everything was quick and easy for you, and that you found the booking process great. It's wonderful that our customer service was excellent. Thank you for your wonderful feedback!
The whole process from booking to…
The whole process from booking to completion was easy and all staff we dealt with were great. We were kept well informed throughout.Arrived early,very pleasant,friendly and efficient service. Was really good for us that the repair could be done at home.
27 août 2026
Réponse de National Windscreens - Middlesbrough
We're so pleased to hear that the entire process, from booking to completion, was easy for you. It's wonderful that our staff were great and kept you well informed throughout. We're especially glad the repair could be done conveniently at your home.
Réponse de National Windscreens - Middlesbrough
We're glad to hear about your positive experience with the windscreen installation and camera calibration. We appreciate your feedback.
Réponse de National Windscreens - Middlesbrough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
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