Very slick service from start to finish, thank you! Booking process was simple and clear with a slot quickly available. Instructions and guidance sent on confirmation were extremely helpful. Valter w... Voir plus
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Établissement
Changer d'établissementUnit 6, Craven Way Industrial Estate, CB8 0BW Newmarket, Suffolk, GB
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Lisez les avis des autres
Booked in for a replacement of my Windscreen on Wednesday afternoon, however when I arrived for my appointment found that the booking system had incorrectly booked me in for the morning. The team was... Voir plus
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On the whole a good service from National Windscreen and their fitter. Phoned to confirm arrival time but unfortunately turned up with wrong Windscreen which was not a good start. The fitter had to re... Voir plus
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My windscreen was prioritised as I was waiting. A cup of coffee was provided. It took a little long due to the calibration communication required with Volvo but there was no hanging around require... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Newmarket
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 6, Craven Way Industrial Estate, CB8 0BW, Newmarket, Suffolk, Royaume-Uni
- 01638-280-064
4,5
Excellent
303 avis
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Very professional service
Very professional service
Your technicians are polite and very helpful
3 mars 2026
Réponse de National Windscreens - Newmarket
We appreciate your positive feedback! We are so happy to learn that you found our technicians polite and helpful and the service professional.
Good job well done
5 mars 2026
Réponse de National Windscreens - Newmarket
We appreciate you sharing your positive experience; we are so happy to learn you were satisfied with our work.
Great service - one minor niggle
I visited a few weeks back to get the windscreen replaced and was welcomed by a friendly personable team. There is a waiting room (with heating), free WiFi, and tea/coffee facilities. I was in and out in 2.5 hours as well, so added bonus. Easy to find and only a 10 minute walk to Tesco and other places to spend money.
My only gripe was there were a few scratches on the windscreen that are only visible in bright sunlight, so had to dock 1 star I'm afraid.
27 février 2026
Réponse de National Windscreens - Newmarket
We're happy you found our team friendly and appreciated the amenities. We appreciate your feedback and are sorry to hear about the scratches on the windscreen. Please contact us at control@nationalwindscreens.co.uk with your vehicle details so that we can look into the damaged windscreen that was supplied.
Really good efficient service.
10 février 2026
Réponse de National Windscreens - Newmarket
We appreciate you sharing that our service was efficient! We are so happy you had a positive experience with us.
The whole process was perfect.
11 février 2026
Réponse de National Windscreens - Newmarket
We're happy to hear that everything went perfectly for you. Thank you for your positive feedback; we appreciate it!
Friendly and helpful
Friendly and helpful, meaning some stone chips however a wiper was broken during the repair so they returned the following week and replaced both. However I noticed the sweep was not correct and found the protectors were still on the end of the blades!
10 février 2026
Réponse de National Windscreens - Newmarket
We appreciate your feedback. We regret the oversight with the wiper blades and are glad we could replace them. We'll address the sweep issue and protectors to ensure better attention to detail in the future.
There went over and beyond
There went over and beyond!
Embarrassingly, my car ran out of fuel. They kindly helped by going to the petrol station and purchasing a petrol can and fuel!
10 février 2026
Réponse de National Windscreens - Newmarket
We're happy to hear that we could assist you during such an inconvenient situation. Thank you for sharing your experience; we appreciate your positive feedback!
Réponse de National Windscreens - Newmarket
We appreciate you sharing! We are so happy you were pleased with our organised and good service.
Had a replacment window screen booked…
Had a replacment window screen booked for a home replacement.repair man phoned me asking if i had a garage,or covered drive.i said no.he said its raing wete he is.could i drive to there nearest depot,i said ive booked a home drive replacment window screen .he told me that i had to drive to the nearest depot. Not happy really.as had to start work late.
12 février 2026
Réponse de National Windscreens - Newmarket
We regret to hear about the trouble with your window screen replacement. It's not ideal when appointments don't go as planned, and we appreciate you bringing this to our attention. Unfortunately, we are unable to complete work in the rain and mobile appointments are weather permitting. Thank you for your feedback.
Extremely easy to organise and book the…
Extremely easy to organise and book the appointment. A few days before the appointment, I needed to change the date and that was no problem. Then a day before I needed to change the drop off time and again no problem. Their communication with us was excellent and prompt. When the work (which was excellent) was complete, I received a text right away. I could not get to the shop before closing and they sorted that out for me also. Highly recommended!
12 février 2026
Réponse de National Windscreens - Newmarket
We're happy to hear that organizing and booking your appointment was easy. We're glad we could accommodate your schedule changes and that our communication was excellent. It's great to know you were pleased with the work and our after-hours arrangements. Thank you for your recommendation!
Réponse de National Windscreens - Newmarket
We appreciate your positive feedback! We're so happy to hear you received friendly, efficient service and the job was completed on time.
Did exactly what they said they would…
Did exactly what they said they would do, in the precise time and very pleasantly
9 février 2026
Réponse de National Windscreens - Newmarket
We appreciate you sharing! We're so glad to hear that we delivered on our promises, within the agreed timeframe, and to your satisfaction.
Réponse de National Windscreens - Newmarket
We appreciate you sharing! We are so happy you were pleased with our professional and quick service.
Great service
Great service. Job was all done within 1 hour. Very pleasant chap that did the work... The only downside was not national windscreen's fault, but my insurance company couldn't fit me in anywhere else for at least 2 weeks. So I had to do a 40 mile trip to get my windscreen fitted. But national did a great job.....
23 janvier 2026
Réponse de National Windscreens - Newmarket
We're glad you were pleased with the quick and friendly service. We appreciate your understanding regarding the insurance scheduling challenges and are happy we could assist you despite the distance. Thank you for your feedback.
Fantastic, friendly service
Fantastic, friendly service! Nice warm waiting room although I did take the short walk to local shops. All finished to a very high standard within time! Such a friendly team! Much appreciated.
15 janvier 2026
Réponse de National Windscreens - Newmarket
We appreciate your positive feedback. We're happy to hear that you found our service fantastic and friendly. It's great to know you enjoyed the waiting room and that the work was completed to a high standard within the estimated time.
Worst ever booked me in then cancelled…
Worst ever booked me in then cancelled it night before then next morning txt me again to say was coming after I had gone out so phoned them said yes was coming then didn’t turn up and had to take another day off work which didn’t get paid for so cost me £500 to get it changed worse windscreen company I have ever dealt with in 25 years of business ( I used to run 7 vans )
26 décembre 2025
Réponse de National Windscreens - Newmarket
We regret to hear about the difficulties you experienced with your appointment. We appreciate you bringing this to our attention. We'll review what happened to prevent similar issues in the future. Thank you for your feedback.
Not great
Not great , the cable from heated window screen is visible on passenger door post
Took car back and was told it’s a after market window screen and nothing can be done 😩
16 décembre 2025
Réponse de National Windscreens - Newmarket
We appreciate your feedback and regret that the aftermarket window screen cable is visible. We're sorry you were told nothing could be done and will look into this further.
Réponse de National Windscreens - Newmarket
We regret the distance to our location. We appreciate your feedback and will consider it as we expand our services.
Réponse de National Windscreens - Newmarket
We're happy to hear that you were satisfied with the way we handled the job. Thank you for your great feedback!
Réponse de National Windscreens - Newmarket
We appreciate you sharing that we provided excellent service and a job well done! We are so happy you had a positive experience.
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