Very slick service from start to finish, thank you! Booking process was simple and clear with a slot quickly available. Instructions and guidance sent on confirmation were extremely helpful. Valter w... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 6, Craven Way Industrial Estate, CB8 0BW Newmarket, Suffolk, GB
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Lisez les avis des autres
Booked in for a replacement of my Windscreen on Wednesday afternoon, however when I arrived for my appointment found that the booking system had incorrectly booked me in for the morning. The team was... Voir plus
L'entreprise a répondu
On the whole a good service from National Windscreen and their fitter. Phoned to confirm arrival time but unfortunately turned up with wrong Windscreen which was not a good start. The fitter had to re... Voir plus
L'entreprise a répondu
My windscreen was prioritised as I was waiting. A cup of coffee was provided. It took a little long due to the calibration communication required with Volvo but there was no hanging around require... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Newmarket
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 6, Craven Way Industrial Estate, CB8 0BW, Newmarket, Suffolk, Royaume-Uni
- 01638-280-064
4,5
Excellent
303 avis
Demande des avis aux clients
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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Faults were caused in calibrating
21 novembre 2025
Réponse de National Windscreens - Newmarket
We regret the calibration issues you faced. We'll investigate to improve our process. Thanks for your feedback.
Réponse de National Windscreens - Newmarket
We appreciate you taking the time to share your positive experience with us. We are so glad that you were happy with our fast and professional service.
Good & Courteous service
Good & Courteous service. Completed quicker than originally advised.
12 novembre 2025
Réponse de National Windscreens - Newmarket
We appreciate you taking the time to share your positive experience. We're happy to hear that you received courteous service and a quick turnaround!
Windscreen replacement
Great job, excellent service, picked up my car & delivered it back to me. Friendly staff on the telephone & in person.
Highly recommend this company .
13 novembre 2025
Réponse de National Windscreens - Newmarket
We appreciate your positive feedback! We're happy to hear that you received excellent service, including the pickup and delivery of your car, and that you found our staff friendly.
All went to smoothly
22 octobre 2025
Réponse de National Windscreens - Newmarket
We're glad you had a smooth experience. Thank you for your positive feedback; we appreciate it very much.
Great service
30 septembre 2025
Réponse de National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Quicker booking than alternative screen…
Quicker booking than alternative screen repairs.
Communication, confirmation etc straight forward. Excess rasy to pay through the link. Repair / replacement was quicker than forcast time.
16 septembre 2025
Réponse de National Windscreens - Newmarket
We're happy to hear that the booking process, communication, and payment were straightforward. We're also glad the repair was completed faster than expected. Thank you for your positive feedback!
Réponse de National Windscreens - Newmarket
We're glad you found our service easy and clear. We appreciate your friendly feedback; thank you!
Excellent company - Highly recommend
Went to the Newmarket branch, spoke to Luke who was really helpful and knowledgeable, he rang through to head office for me, gave me a firm quote, which they confirmed in detail by text, less than half the price of Autoglass, and let me use his phone to sort out an appointment for them to come to me. Excellent communication, kept me updated at every step, arrived at the time they said, very polite and professional, refused to take any payment until they had finished and I had checked their work, which was excellent, hallelujah! Excellent customer service, like you used to get back in the day. Well done Kiran and Regan you are excellent ambassadors for your company and well done National Windscreens, we will recommend you to our friends, family and mechanic.
19 août 2025
Avis spontané
Réponse de National Windscreens - Newmarket
We're happy to hear that you had such a positive experience at the Newmarket branch. It's great to know the team provided excellent communication and service. We appreciate your recommendation!
They were very friendly and efficient
They were very friendly and efficient. It was very clean and the staff were very considerate. Fitters name is Kiran.D at Newmarket who did a brilliant job.
31 juillet 2025
Réponse de National Windscreens - Newmarket
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our staff friendly, efficient, and considerate and that you were pleased with the cleanliness.
Good service from National Windscreen
On the whole a good service from National Windscreen and their fitter. Phoned to confirm arrival time but unfortunately turned up with wrong Windscreen which was not a good start. The fitter had to return to depot and come out again later in the day which was a little inconvenient but job finished to a high standard thanks to him.
26 juillet 2025
Réponse de National Windscreens - Newmarket
We appreciate your feedback. We're glad the job was finished to a high standard. We regret that the incorrect windscreen caused an inconvenience and are sorry for the delay this caused to your service.
Very helpful and professional service…
Very helpful and professional service at the Newmarket branch.
24 juillet 2025
Réponse de National Windscreens - Newmarket
We appreciate you taking the time to share your experience. We're so happy to hear you received helpful and professional service at the branch.
A Circus
Took my car in for a new windscreen. On picking up the car, I noticed the trims on both sides of the screen were fitted badly. Not level and uneven gaps. On the inside, the cover by the interior mirror was loose. All the clips were broken off. Told a replacement part would be ordered. been up 3 times to chase up part. Been back today 29/07/25 as I was told part was in . Got to National Windscreens surprise surprise no part. All they do is get on the phone and have a laugh and joke with the person on the other end. AVOID, Would rather drive around with a broken screen. I do hope not all windscreen companies are like this. It has cost me time and money. Very very angry.
30 juin 2025
Avis spontané
Réponse de National Windscreens - Newmarket
We're sorry to hear about the issues you experienced with the windscreen replacement and the subsequent problems with the trim and interior cover. We appreciate you bringing this to our attention. We'll investigate what happened with the replacement part and address the communication issues you encountered. Thank you for your feedback.
Réponse de National Windscreens - Newmarket
We're happy to hear that your experience was quick and friendly, with easy drop-off and pick-up. Thank you for your positive feedback!
Good communication efficient…
Good communication efficient fitting.but would have liked a receipt.
17 juillet 2025
Réponse de National Windscreens - Newmarket
We're glad the fitting was efficient and our communication was good. We apologize a receipt wasn't provided and will look into this.
Réponse de National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Above and beyond
Booked in for a replacement of my Windscreen on Wednesday afternoon, however when I arrived for my appointment found that the booking system had incorrectly booked me in for the morning. The team was under some pressure for time, however as it was not my mistake they agreed to do the job. Luke who worked on my car, did an excellent job. I suspect he went without lunch to get the job done. Thanks very much - five stars !
2 juillet 2025
Réponse de National Windscreens - Newmarket
We appreciate you sharing your experience. We're glad the team accommodated you despite the booking error and that the work was completed to a high standard. We are happy to hear you were satisfied with the service. Thank you for the five-star rating!
Great customer service and great job…in Newmarket
Great customer service and great job done
4 juillet 2025
Réponse de National Windscreens - Newmarket
We appreciate your positive feedback. We're happy to hear you received great customer service and that a great job was done for you.
Réponse de National Windscreens - Newmarket
We're happy to hear that our service was speedy and professional. Thank you for your positive feedback; we appreciate it!
Very good service prompt response in a…
Very good service prompt response in a difficult position to put in new windowscreen
20 juin 2025
Réponse de National Windscreens - Newmarket
We're happy to hear that our service met your needs, especially given the challenges of installing a new window screen. Thank you for your positive feedback!
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