Booking was very straight forward. The guy that worked on my car was phenomenal to say the least. He called me on the day to confirm everything and, once I was there, he took care of everything in suc... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 8 Caswell Road, Brackmills Industrial Estate, NN4 7PW Northampton, Northamptonshire, GB
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Lisez les avis des autres
I dropped my car off for a replacement windscreen rcently and was greeted in the reception in a friendly and courteous manner. Had a brief chat with one of the chaps whilst he inspected the damage. I... Voir plus
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Too many 5 start reviews are missed with people only adding on Trustpilot when they've had a bad experience. I've got to say from end to end I couldn't fault National Windscreens, in fact they exceede... Voir plus
L'entreprise a répondu
On the day excellent service but the booking not so good. Booked a morning appointment online only to get a message a couple of days later saying they didn’t have a morning appointment which was a bi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Northampton
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 8 Caswell Road, Brackmills Industrial Estate, NN4 7PW, Northampton, Northamptonshire, Royaume-Uni
- 01604-930-197
4,5
Excellent
958 avis
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Excellent Service
They couldn't come out to me as scheduled so they fit me in immediately at their Northampton branch. They got my car in straight away, fixed my chip in my windscreen and it was completed within 30 minutes. Communication was great, service was excellent, staff friendly
3 juin 2026
Réponse de National Windscreens - Northampton
We appreciate your positive feedback. We're glad we could accommodate you at our Northampton branch and resolve your windscreen chip quickly. It's great to hear our communication was excellent and our staff were friendly.
Réponse de National Windscreens - Northampton
We're so pleased you received prompt service. Thank you for your kind words!
Réponse de National Windscreens - Northampton
We appreciate your kind words!
Avoid
Rear windscreen on Jaguar blew for whatever reason. Two National windscreen technicians came out to replace the rear windscreen and left shards of glass in the sealed unit whereby they could be heard everytime the tailgate was opened and closed. The technicians then wiped the rear bodywork with a cloth which contained glass fragments that badly scratched and damaged the paintwork, in places, down to the bare metal. National Windscreens HO denied all responsibilities despite before and after images showing the damage. We visited the Branch involved with the vehicle whereby the Manager confirmed that the technicians were at fault. The Insurance Company thankfully, put right, the damage caused by National Windscreens. I would never use National Windscreens again nor recommend them.
23 février 2026
Avis spontané
Réponse de National Windscreens - Northampton
We are very concerned to learn about the issues you experienced with the rear windscreen replacement and subsequent damage to your vehicle's paintwork. We appreciate you bringing this to our attention and sharing your detailed feedback. We are reviewing your comments internally to prevent similar situations.
The service was great
The service was great, phone answered quickly, then the work was done in a timely manner by cheerful staff.
8 janvier 2026
Réponse de National Windscreens - Northampton
We're so pleased you found our service great and our staff cheerful and efficient. Thank you for your kind words!
Perfect service
Got there at designated time, job done quickly and exceptionally cleanly. No evidence of any screen being removed and replaced. Top job
27 mai 2026
Réponse de National Windscreens - Northampton
We're glad we arrived on time and completed the job quickly and cleanly. Thank you for your positive feedback!
AVOID
They changed the time of the booking after waiting 12 days just because the branch staff had preferences and didn't bother to let me know . They sent me an email with 30 min before the branch closing time when nobody are answering questions
22 mai 2026
Réponse de National Windscreens - Northampton
We sincerely regret the inconvenience caused by the booking change and the late notification. We are reviewing our communication process to prevent this from happening again.
helpful and efficient
22 mai 2026
Réponse de National Windscreens - Northampton
Thank you for your positive feedback!
Réponse de National Windscreens - Northampton
We are so pleased that everything was done as promised and on time. We appreciate your kind words.
A fast and professional service carried…
A fast and professional service carried out in by friendly people, the location( close to Costa etc) made the time pass easily
22 mai 2026
Réponse de National Windscreens - Northampton
We appreciate your positive feedback! We're glad our service was fast and professional, and our team was friendly.
Great service and staff
Great service and staff. They went out of their way to get it done right.
21 mai 2026
Réponse de National Windscreens - Northampton
We're so glad you had a great experience with our service and staff. We appreciate your kind words!
Réponse de National Windscreens - Northampton
We appreciate your kind words about our people!
Kept informed job completed well
14 mai 2026
Réponse de National Windscreens - Northampton
We appreciate your feedback and are glad you were pleased.
Réponse de National Windscreens - Northampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service technician
Great service technician, was very helpful in communicating the issue with the glass error & helped resolving the challenge to get it sorted
13 mai 2026
Réponse de National Windscreens - Northampton
We appreciate your positive feedback. We're happy to learn our service technician was helpful in communicating and resolving the issue.
Helpfulness
Helpfulness, friendliness, patience despite a few 'hiccups' not of their making. Very happy with the work and you would have my recommendations.
Geraldine Coates
18 mai 2026
Réponse de National Windscreens - Northampton
We're so happy to hear you're pleased with our work and appreciate your kind words about our team's helpfulness and patience. Thank you for your recommendation!
Excellent service and quick repair
Excellent service and quick repair. Would definitely use again
18 mai 2026
Réponse de National Windscreens - Northampton
We're so pleased you found our service excellent and our repair quick! We appreciate your feedback.
Excellent experience
I found the staff at the Northampton branch very knowledgeable ,friendly and helpful. They kept me informed and updated at all times and made the whole experience very good from start to finish.
Thank you all very much.
14 mai 2026
Réponse de National Windscreens - Northampton
We appreciate your wonderful feedback. We're happy to hear our team was knowledgeable, friendly, and helpful, keeping you informed throughout. We're glad you had a very good experience.
Réponse de National Windscreens - Northampton
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Réponse de National Windscreens - Northampton
We appreciate your kind words about our work and service. We are so glad you were pleased!
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