Replacement windscreen. Professionally done and great Comms. Used the branch in Nottingham through insurance. Has to be said, Aiden is a credit to the company who could not have been more courteous a... Voir plus
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Établissement
Changer d'établissementUnit C2, Crossgate Drive, NG2 1LW Nottingham, Nottinghamshire, GB
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Lisez les avis des autres
National Windscreens in Nottingham replaced my windscreen and I had my car back in 4 hours with all driver’s aid systems calibrated and working. Excellent service. Staff were helpful and friendly.
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Car was booked in for windscreen replacement by insurer. Needed DAS calibration afterwards. Arrived at 8.30 as instructed , took 2 hours exactly. On return of car DAS system didn’t appear to be worki... Voir plus
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Very easy booking process for full windscreen replacement and calibration. I was offered an appointment within a few days. Dropped my car off before the site opened and received a text a few hours lat... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Nottingham
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit C2, Crossgate Drive, NG2 1LW, Nottingham, Nottinghamshire, Royaume-Uni
- 0115-882-0454
4,5
Excellent
744 avis
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Really good very helpful could drop car…
Really good very helpful could drop car off night before witch helped a lot very happy with the service
27 janvier 2026
Réponse de National Windscreens - Nottingham
We're happy to hear that our service was helpful and convenient for you. We appreciate your positive feedback regarding the drop-off option and your overall satisfaction.
Friendly professional service
Friendly professional service.
Good communication before and during appointment, gave accurate time expectation for job completion, replacement windscreen fitted with no mess.
19 janvier 2026
Réponse de National Windscreens - Nottingham
We appreciate your positive feedback! We're happy to hear that you found our service friendly and professional and that we provided good communication, accurate timing, and a mess-free windscreen replacement.
Fast and efficient
27 novembre 2025
Réponse de National Windscreens - Nottingham
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Job well done
The did the job exceptionally well and put back whatever was on my cracked windscreen
9 janvier 2026
Réponse de National Windscreens - Nottingham
We appreciate your positive feedback! We're so glad to hear that you were happy with the replacement and that everything was put back in its place.
Great service
31 décembre 2025
Réponse de National Windscreens - Nottingham
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Nottingham
We appreciate you sharing that the service was swift and the technician was great! We are so happy you had a positive experience.
Window chip repair through insurance
Got through to the call centre via my insurance company. Booked in and sorted for the next day very smoothly. The next day I had a link to track when to expect the staff member. As their dot hadn't moved for 4 hours I called to check the details. They were responsive, spoke to the person and they confirmed time of arrive. The job itself was done quickly and well and wouldn't hesitate to recommend them.
22 janvier 2026
Avis spontané
Réponse de National Windscreens - Nottingham
Thank you for sharing your experience. We're happy to hear that the booking process was smooth and that the job was completed quickly and effectively. We appreciate your recommendation and value your feedback regarding the tracking information.
Extremely poor work standard and customer care
The customer service was poor. Manager was rude and unhelpful. Work standard is extremely poor. Initial photos were taken after partly removing the broken windshield. The windscreen fitted seems of wrong size. Heating element has not been reconnected. Since replacing the windshield, car keeps getting condensation inside.
16 janvier 2026
Réponse de National Windscreens - Nottingham
We appreciate you bringing this to our attention. We regret to hear about the poor service, the manager's behavior, and the windshield issues.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Réponse de National Windscreens - Nottingham
We appreciate your positive feedback! We are so glad you found our service friendly and timely. Thank you!
Réponse de National Windscreens - Nottingham
We appreciate your kind words! We are so happy you were pleased with our fast, friendly, and quality service. Thank you!
Quick and easy to book. Gentleman super polite who fitted the new screen.
Quick and easy to book.
Kept me updated with timings, received a phone call 30 mins before arrival. Quick and efficient. Super polite. Pleasant experience, gave me all the post fixing info such as not washing it /using a pressure washer for a few days. Very polite gentleman.
13 janvier 2026
Réponse de National Windscreens - Nottingham
We're happy to hear that the booking process was quick and easy. We appreciate your comments regarding the updates, the technician's punctuality, efficiency, and politeness, and the helpful aftercare advice. Thank you for your positive feedback!
Spot on service at quite short notice…
Spot on service at quite short notice to get my replacement windscreen fitted on Xmas eve! I got there early £ was first to have my car worked on & they dealt with a rude gentleman who arrived after me who had to wait! Some people have no manners towards the staff
8 janvier 2026
Réponse de National Windscreens - Nottingham
We're glad you enjoyed your experience with our prompt service on Christmas Eve. We appreciate your recognition of our team's professionalism in handling a difficult situation. Thank you for your positive feedback!
Fantastic business and very helpful…
Fantastic business and very helpful Staff would highly recommend
7 janvier 2026
Réponse de National Windscreens - Nottingham
We appreciate your positive feedback! We're so glad to hear that you found our business fantastic and staff very helpful.
Your staff were very polite and helpful…
Your staff were very polite and helpful and did a great job of my windscreen replacement. However the time spent waiting until I could collect my car was excessive 5 hours in total.
6 janvier 2026
Réponse de National Windscreens - Nottingham
We appreciate your feedback and are glad our staff were helpful. We're sorry the wait time to collect your car was so long. We will review our processes to improve this.
Réponse de National Windscreens - Nottingham
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Nottingham
We appreciate your positive feedback! We are so happy to hear the staff was polite and did good work for you.
Réponse de National Windscreens - Nottingham
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Fitter accidentally cut through my dash…
Fitter accidentally cut through my dash cam power lead and broke the mount I’ve been offered a £60 good will gesture but this doesn’t cover £155 repair cost I’ve formally complained via email but still waiting for a response
24 décembre 2025
Réponse de National Windscreens - Nottingham
We regret to hear about the damage to your dash cam and mount, and the repair costs. We're sorry our offer didn't meet your expectations. We'll look into your email complaint.
Good communication
Good communication, job done professionally by technician. Thank you
24 décembre 2025
Réponse de National Windscreens - Nottingham
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Came within a couple of days
Came within a couple of days. Very nice person who did the job well
24 décembre 2025
Réponse de National Windscreens - Nottingham
We're glad you enjoyed your experience and that the service was prompt and well-executed. We appreciate your positive feedback very much!
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