Replacement windscreen. Professionally done and great Comms. Used the branch in Nottingham through insurance. Has to be said, Aiden is a credit to the company who could not have been more courteous a... Voir plus
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Établissement
Changer d'établissementUnit C2, Crossgate Drive, NG2 1LW Nottingham, Nottinghamshire, GB
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Lisez les avis des autres
National Windscreens in Nottingham replaced my windscreen and I had my car back in 4 hours with all driver’s aid systems calibrated and working. Excellent service. Staff were helpful and friendly.
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Car was booked in for windscreen replacement by insurer. Needed DAS calibration afterwards. Arrived at 8.30 as instructed , took 2 hours exactly. On return of car DAS system didn’t appear to be worki... Voir plus
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Very easy booking process for full windscreen replacement and calibration. I was offered an appointment within a few days. Dropped my car off before the site opened and received a text a few hours lat... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Nottingham
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit C2, Crossgate Drive, NG2 1LW, Nottingham, Nottinghamshire, Royaume-Uni
- 0115-882-0454
4,5
Excellent
744 avis
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Very poor communication
Very poor communication, horrific booking experience. Needed replacement windscreen through Aviva insurance, what a horrific experience, online booking seemed straightforward, got a date for 2 days later on 4th December.Then was advised this could not be done as parts needing ordering..ok fair enough, when asked how long this would be was advised could be a couple of days, or day after or even after that - helpful not! As this meant car could not be driven I rang insurer who advised I could try another company they used which is not advertised when you make a claim. I called then and was told part would need to be ordered so stuck with National Windscreens. Waited a week and heard nothing, called National Windscreens to be told no part was ordered, it was waiting to be done. Part now ordered? wait again to be called. Windscreen finally fitted on 19th December, partner took car and waited 4hrs for it be fitted. Fitter was great and very professional. Its just a shame the onus was on me to chase a date for replacement and the booking system is not fit for purpose.
2 décembre 2025
Avis spontané
Réponse de National Windscreens - Nottingham
We appreciate you sharing your booking and windscreen replacement experience. We're sorry to hear about the communication issues and delays you encountered. We'll review your feedback regarding the booking system and part ordering process to improve our service. We're glad the fitter was professional.
Quickly booked in
Quickly booked in . Updated on the day with times etc Extremely pleasant staff , really lovely happy guys. Cant fault the service at all 5*
18 décembre 2025
Réponse de National Windscreens - Nottingham
We're happy to hear that booking was quick and that you were updated. It's great to know you found our staff pleasant and that you can't fault our service. We appreciate your 5-star review!
Highly recommend this company
Highly recommend this company. Excellent, professional and friendly service.
10 décembre 2025
Réponse de National Windscreens - Nottingham
We appreciate you sharing! We are so glad to hear you highly recommend our company and that you found our service excellent, professional, and friendly.
Great service throughout
After the first screen crack fix didnt hold, i rang up, quick to answer and find all the details, explained everything needed and new windscreen process, gave an early lead time, on the day of install Advisor rang in the morning to give afternoon eta, he was very professional, polite and informative even in the torrential rain. Cant fault the whole process.
15 décembre 2025
Réponse de National Windscreens - Nottingham
We appreciate you sharing your experience. We're happy to hear that we answered quickly, explained the process clearly, and provided a prompt lead time. It's great to know the advisor was professional, polite, and informative during the installation.
Réponse de National Windscreens - Nottingham
We're happy to hear that everything went well and swiftly! Thank you for your positive feedback; we appreciate it.
Great service
Great service, all explained and a prompt call to let me know it was ready
11 décembre 2025
Réponse de National Windscreens - Nottingham
We appreciate you sharing your experience! We're so glad to hear that you received great service with clear explanations and a timely notification.
They provide exceptional value 👌 👏🏻
They provide exceptional value 👌 👏🏻
12 décembre 2025
Avis spontané
Réponse de National Windscreens - Nottingham
We're happy to hear that you feel this way. We appreciate you taking the time to share your positive experience with us!
Good communication and quick…
Good communication and quick appointment time. Very pleased.
2 décembre 2025
Réponse de National Windscreens - Nottingham
We're happy to hear that you were pleased with our communication and quick appointment time. Thank you for your positive feedback!
Can’t fault customer service and…
Can’t fault customer service and organisation, but the clown who fit the screen TWICE really needs to think about another career! 3rd time lucky with a different fitter tomorrow so fingers crossed!!
29 novembre 2025
Réponse de National Windscreens - Nottingham
We appreciate your feedback and apologize that the screen fitting didn't meet expectations. We're addressing this to ensure a better experience tomorrow. Thanks for your patience.
The glass was ordered specific to my…
The glass was ordered specific to my car, and within a few days it was fixed. The technician arrived when he said he would and did a very good job, can’t tell the difference from before! Very satisfied
29 novembre 2025
Réponse de National Windscreens - Nottingham
We're happy to hear that the glass replacement met your expectations! It's great to know the technician was on time and the work was completed to a high standard. Thank you for your positive feedback!
Réponse de National Windscreens - Nottingham
We're happy to hear that you had a great experience with our customer service. Thank you for your positive feedback; we appreciate it.
Réponse de National Windscreens - Nottingham
We regret that your experience was disappointing. We appreciate your feedback and we'll look into this.
Happy with service
Staff were helpful on arrival, time given when it would be ready , repair completed on said time, all went smooth.
Manager vehicle handover on collection was very well explained and really polite.
Thanks
20 novembre 2025
Réponse de National Windscreens - Nottingham
We're happy to hear that our staff was helpful and the repair was completed on time. We appreciate your positive feedback regarding the vehicle handover. Thank you!
Excellent service throughout
Excellent service throughout. Easy booking, drop-off and collection all within the specified time frame. Communication super. Quality of work first class.
24 novembre 2025
Réponse de National Windscreens - Nottingham
We're happy to hear that you found our service excellent from start to finish. We appreciate your positive feedback regarding the easy booking, drop-off, collection, communication, and quality of work. Thank you!
Was really easy to deal with
Was really easy to deal with, booked an appointment and they came to my home. Window was fitted within 45mins. Excellent service.
19 novembre 2025
Réponse de National Windscreens - Nottingham
We're happy to hear that your experience was easy and convenient. It's great to know the window was fitted quickly and to your satisfaction. Thank you for your positive feedback!
Very easy and quick turnaround.
17 novembre 2025
Réponse de National Windscreens - Nottingham
We are happy to hear that your experience was easy and quick. Thank you for your positive feedback; we appreciate it.
Quick and easy
17 novembre 2025
Réponse de National Windscreens - Nottingham
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Nottingham
We appreciate you sharing. We are so happy you were pleased with our good service, and we thank you very much!
Réponse de National Windscreens - Nottingham
We're happy to hear that you found our team polite and that we completed the work within the estimated timeframe. Thank you for your positive feedback!
Réponse de National Windscreens - Nottingham
We appreciate you sharing your experience! We are so happy you were pleased with our fast and polite service.
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