Replacement windscreen. Professionally done and great Comms. Used the branch in Nottingham through insurance. Has to be said, Aiden is a credit to the company who could not have been more courteous a... Voir plus
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Établissement
Changer d'établissementUnit C2, Crossgate Drive, NG2 1LW Nottingham, Nottinghamshire, GB
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Lisez les avis des autres
National Windscreens in Nottingham replaced my windscreen and I had my car back in 4 hours with all driver’s aid systems calibrated and working. Excellent service. Staff were helpful and friendly.
L'entreprise a répondu
Car was booked in for windscreen replacement by insurer. Needed DAS calibration afterwards. Arrived at 8.30 as instructed , took 2 hours exactly. On return of car DAS system didn’t appear to be worki... Voir plus
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Very easy booking process for full windscreen replacement and calibration. I was offered an appointment within a few days. Dropped my car off before the site opened and received a text a few hours lat... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Nottingham
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit C2, Crossgate Drive, NG2 1LW, Nottingham, Nottinghamshire, Royaume-Uni
- 0115-882-0454
4,5
Excellent
744 avis
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Great services
Very easy experience from start to finish, from the receptionist to the window fitter all very professional .
29 octobre 2025
Réponse de National Windscreens - Nottingham
We're happy to hear that your experience was easy and professional, from the initial contact to the completion of the job. Thank you for your positive feedback!
Booking time was changed
Got scratched and indent on my car glass. Got a slot booked in the morning. However, The timings was changed causing inconvenience.
30 octobre 2025
Réponse de National Windscreens - Nottingham
We regret that your car glass was scratched and indented. We also apologize for the timing change and the inconvenience it caused you. We appreciate your feedback.
Réponse de National Windscreens - Nottingham
We are happy you had such a wonderful experience with our efficient and professional service. Thank you for your positive feedback!
Replacement windcreen
Booked in, kept updated and quick turnaround with my replacement windscreen.
Very clean and efficient job
16 octobre 2025
Réponse de National Windscreens - Nottingham
We appreciate your positive feedback. We're happy to hear that you were kept updated and that the replacement windscreen turnaround was quick, clean, and efficient.
Great job on the car.
Great job on the car.
Communication with the vehicle owner about how long the vehicle would be would be nice...not great sitting there for hours.
But great service thank you
17 octobre 2025
Réponse de National Windscreens - Nottingham
We're glad you appreciated the work done on your car. We regret the wait time and will work to improve communication regarding service duration estimates. Thank you for your feedback!
The customer service was excellent
The customer service was excellent, altogether an easy process, we were able to book an appointment within days and would recommend National Windscreens.
14 octobre 2025
Réponse de National Windscreens - Nottingham
We appreciate you sharing your experience. We're happy to hear that you received excellent customer service and that the process was easy. We're also glad you were able to book an appointment quickly, and we appreciate your recommendation.
great work, recommended
Good communication for booking in. dropped the car off first thing and had a call after 1 1/2 hours to say it was done. spot on can't ask for more.
13 octobre 2025
Réponse de National Windscreens - Nottingham
We're happy to hear that the booking and service communication met your expectations. It's great to know the prompt service worked well for you. Thank you for your positive feedback!
Excellent Service
Engineer came when scheduled.
Told me exactly what he was going to do.
Replaced the windscreen exactly as previously told.
Explained any after service requirements.
Was courteous, well presented and knowledgeable.
A credit to your Company.
16 septembre 2025
Réponse de National Windscreens - Nottingham
We appreciate your feedback. We're happy to hear that the engineer arrived on time, clearly explained the process, and replaced the windscreen as expected. It's great to know they were courteous, well-presented, and knowledgeable.
Réponse de National Windscreens - Nottingham
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Nottingham
We appreciate you sharing! We are so happy you were very pleased with our efficient and friendly service, and we thank you very much!
Not sure why I’m paying for windscreen…
Not sure why I’m paying for windscreen cover if it’s not even noticeable that you’ve “fixed” a cracked windscreen. Don’t even think it’ll pass an MOT so realistically a complete waste of time for the polite young man who did his best and my bank account for paying for cover that hasn’t done the job it says it will.
3 octobre 2025
Réponse de National Windscreens - Nottingham
We appreciate your feedback and regret that you're not satisfied with the windscreen repair. We're sorry it didn't meet your expectations or resolve the cracking effectively. We'll review this case to see how we can improve our service. Thank you for bringing this to our attention.
Can't fault 'em!
Really good company, the chap who did the work kept me well informed on ETA throughout the day and did a super job in the repair. Can't fault 'em!
1 octobre 2025
Réponse de National Windscreens - Nottingham
We're happy to hear that you had such a positive experience! It's great to know the technician kept you informed and completed the repair to a high standard. Thank you for your fantastic feedback!
Staff are very friendly and helpful
Staff are very friendly and helpful. Checking if the crack can be fixed before dropping my car.
Ensure I satisfy the fix before I left.
29 septembre 2025
Réponse de National Windscreens - Nottingham
We appreciate you taking the time to share your positive experience. We're glad our staff was helpful and ensured your satisfaction with the repair before you left.
Réponse de National Windscreens - Nottingham
We appreciate you sharing! We are so happy to hear that you received great, efficient, and very helpful service, saving you money.
The service was fantastic and the staff…
The service was fantastic and the staff were so polite and helpful.
22 septembre 2025
Réponse de National Windscreens - Nottingham
We appreciate you sharing! We are so happy to hear that you received fantastic service and that our staff were polite and helpful.
Repair, not replacement
Very polite and helpful staff. Offered to mend the stonechip rather than replace the windscreen, saving £100. Still slightly visible, but as it is under field of view I am happy with result.
25 septembre 2025
Réponse de National Windscreens - Nottingham
We appreciate you sharing your experience. We're glad our staff was helpful and provided a cost-effective solution. We're happy to hear that you are satisfied with the outcome!
The whole experience had great from…
The whole experience was great from start to finish and the guy at the front desk was really helpful and explained everything, to make the whole process very easy.
24 septembre 2025
Réponse de National Windscreens - Nottingham
We're happy to hear that your experience was great from beginning to end. It's wonderful that our front desk associate was helpful and made everything easy for you. Thank you for your positive feedback!
Quick response
Quick response. Came to me. Repaired chip so I can’t even see where it was. Very happy.
19 septembre 2025
Réponse de National Windscreens - Nottingham
We're happy to hear that our quick and convenient service resulted in a seamless repair! Thank you for sharing your positive experience with us.
Quick and easy to sort.
Easy to book, quick appointment for a home visit, good communication.
Managed to repair at cost of £20, rather than replacement at £140.
Chaps were friendly and efficient.
All good
22 septembre 2025
Réponse de National Windscreens - Nottingham
We're happy to hear that booking was easy, the visit was quick, and our communication was good. We're glad we could repair it for you efficiently and that you found our team friendly. Thanks for your positive feedback!
Réponse de National Windscreens - Nottingham
We're happy to hear that everything worked out as expected, and we appreciate your positive feedback and time.
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