Stone damaged windscreen but only had to wait 2 days for appointment for new one to be fitted. Choice of time slots. Work completed within time given by friendly and helpful staff with good co... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementWarren Avenue Industrial Estate, Warren Avenue, PO4 8PY Portsmouth, Hampshire, GB
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Lisez les avis des autres
The staff at your Portsmouth branch were polite and helpful. The job was completed well within the time scale provided. I had gone back as the screen finishers seemed to be put back incorrectly as so... Voir plus
L'entreprise a répondu
Staff were really friendly. Quick and efficient, my screen was replaced and collaborated within less than 2 hours of drop off. Would use again 100%
L'entreprise a répondu
The reception was good. Very friendly staff. Although first time didn't work well, they fixed my car's windscreen beautifully.
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Portsmouth
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Warren Avenue Industrial Estate, Warren Avenue, PO4 8PY, Portsmouth, Hampshire, Royaume-Uni
- 023-8181-0692
4,8
Excellent
872 avis
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A very good service
A very good service. They made me aware of what could happen to the A pillar covers on my R56 Mini. No other troubles as of yet.
2 avril 2026
Réponse de National Windscreens - Portsmouth
We're happy to hear that you had a very good service experience! Thank you for your positive feedback, and we appreciate you bringing the A pillar covers to our attention.
Check your V5
There was an issue that looks like it was a DVLA category listing which caused a issue actually finding the glass, once that was sorted everything went like clockwork
If you have a van make sure it’s listed correctly as mine had been customised by a previous owner
27 mars 2026
Réponse de National Windscreens - Portsmouth
We appreciate you bringing the listing issue to our attention. We're glad everything proceeded smoothly once that was resolved. Thanks for the feedback regarding customized vans; we will look into this.
The windscreen was fitted efficiently…
The windscreen was fitted efficiently but the car was a mess inside.
26 mars 2026
Réponse de National Windscreens - Portsmouth
We appreciate your feedback and are pleased the windscreen was fitted efficiently. We're sorry the interior was left in a mess, and we'll address this.
very good service with helpful staff
31 mars 2026
Réponse de National Windscreens - Portsmouth
We appreciate you sharing that our staff was helpful and service very good! We are so happy you were pleased with our team and service.
Réponse de National Windscreens - Portsmouth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Portsmouth
We're happy you found great value in our well-explained process. Thank you for your positive feedback; we appreciate it.
Réponse de National Windscreens - Portsmouth
We appreciate you sharing that we provided great, timely, and efficient service! We are so happy you were pleased with us.
Very professional staff
Very professional staff. Knowledgeable and friendly. Got the job done as indicated at drop off time. Whilst fitting the panoramic roof glass the technician also fixed my sun blind which had not worked for a year or so. Very grateful with the work completed. Thankyou
20 mars 2026
Réponse de National Windscreens - Portsmouth
We appreciate your positive feedback. We're happy to hear that you found our staff professional, knowledgeable, and friendly. It's great to know the job was completed as expected and that the technician fixed your sun blind. Thank you!
Réponse de National Windscreens - Portsmouth
We appreciate you sharing that our service was prompt, efficient, careful, and courteous! We are so happy you were pleased with our team.
Everything was really easy to book and…
Everything was really easy to book and very quick at replacing the Windscreen and staff were friendly
2 mars 2026
Réponse de National Windscreens - Portsmouth
We appreciate your positive feedback. We're so happy to learn that booking was easy, the windscreen replacement was quick, and our staff were friendly.
Polite and very efficient
Polite and very efficient. They kept me informed from booking my car in up to when I picked it when it was finished. Throughly recommend them.
13 mars 2026
Réponse de National Windscreens - Portsmouth
We appreciate your positive feedback. We're happy to hear that you experienced a polite and efficient service, and that you were kept informed throughout the entire process.
Cooperative and friendly
Everyone was really friendly and helpful and explained all that was being done.
13 mars 2026
Réponse de National Windscreens - Portsmouth
We appreciate your positive feedback! We're so happy to learn that everyone was friendly and helpful and explained the work performed for you.
Very professional
Very professional, kept me in the loop, when windscreen was delayed. Excellent service. Matt and Liam superb.
12 mars 2026
Réponse de National Windscreens - Portsmouth
We appreciate you taking the time to leave us this wonderful feedback. We're happy to hear that you were kept informed about the delay and that you had an excellent experience.
Very efficient
Very efficient, friendly bunch of people. They did a fantastic job at short notice. Cannot fault National Windscreens
12 mars 2026
Réponse de National Windscreens - Portsmouth
We appreciate your positive feedback! We're so happy to learn that you found our team efficient and friendly, and that they did a fantastic job at short notice.
Brilliant service
Brilliant service
From the first contact, to directions to a great cafe, the lads at the Portsmouth branch were simply fantastic. Well done and Thanks!
11 mars 2026
Réponse de National Windscreens - Portsmouth
We appreciate you taking the time to leave us a review. We're so happy to learn that you received brilliant service from our Portsmouth branch and enjoyed the cafe recommendation. Thanks!
Réponse de National Windscreens - Portsmouth
We're glad you had a good experience. Thank you for your positive feedback; it means a lot to us.
Réponse de National Windscreens - Portsmouth
We appreciate your positive feedback! We are so happy that you were looked after well and pleased with our good service.
Réponse de National Windscreens - Portsmouth
We appreciate you sharing that you received a 1st class repair completed promptly! We are so happy you had a positive experience with us.
Réponse de National Windscreens - Portsmouth
We're happy to hear that our online process was simple and convenient for you. Thank you for your positive feedback; we appreciate it.
Really good service
Really good service. Kept me updated on progress and completed quickly.
2 mars 2026
Réponse de National Windscreens - Portsmouth
We appreciate your positive feedback! We are so happy to learn that you received really good service and were updated on progress, and that it was completed quickly.
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