Stone damaged windscreen but only had to wait 2 days for appointment for new one to be fitted. Choice of time slots. Work completed within time given by friendly and helpful staff with good co... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementWarren Avenue Industrial Estate, Warren Avenue, PO4 8PY Portsmouth, Hampshire, GB
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Lisez les avis des autres
The staff at your Portsmouth branch were polite and helpful. The job was completed well within the time scale provided. I had gone back as the screen finishers seemed to be put back incorrectly as so... Voir plus
L'entreprise a répondu
Staff were really friendly. Quick and efficient, my screen was replaced and collaborated within less than 2 hours of drop off. Would use again 100%
L'entreprise a répondu
The reception was good. Very friendly staff. Although first time didn't work well, they fixed my car's windscreen beautifully.
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Portsmouth
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Warren Avenue Industrial Estate, Warren Avenue, PO4 8PY, Portsmouth, Hampshire, Royaume-Uni
- 023-8181-0692
4,8
Excellent
872 avis
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Réponse de National Windscreens - Portsmouth
We're happy to hear that your experience was seamless! We appreciate you sharing your positive feedback with us.
Nice polite young man
Nice polite young man, told me how long it would take to replace the windscreen, and the aftercare required
24 février 2026
Réponse de National Windscreens - Portsmouth
We're happy to hear that you had a positive experience! We appreciate your feedback regarding the clear communication about the service and aftercare.
Good communication
Good communication, 2 hour window of time booking rather than wasting the entire day, quick, speedy and fantastic service when the fitter arrived.
27 février 2026
Réponse de National Windscreens - Portsmouth
We're happy to hear that you found our communication helpful and the service quick and efficient. We appreciate your positive feedback regarding the convenient booking window.
Réponse de National Windscreens - Portsmouth
We appreciate you taking the time to share your positive experience; it means a lot to our team.
don't recomend !!
They changed my windshield on 12.12.2025 with a low budget, it was not original, and in a short time the windshield was already damaged! a cracked line appeared from the right to the center, which affected driving, and a month later, a small pebble from the highway touched the windshield and already made a hole! If it was original, nothing happened! So now, because of their cheap windshields, I can't drive my car!
22 décembre 2025
Avis spontané
Réponse de National Windscreens - Portsmouth
We appreciate your feedback and regret to hear about the issues with the windshield replacement. We're concerned about the damage you experienced and the impact on your driving. We'll review your case to see how we can improve our service.
Very professional and courteous…
Very professional and courteous operatives. From booking to windscreen replacement was efficient and quick.
24 février 2026
Réponse de National Windscreens - Portsmouth
We appreciate your positive feedback! We're so happy to learn that our operatives were professional and courteous and that the booking and replacement were efficient and quick.
Réponse de National Windscreens - Portsmouth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
From booking the appointment to driving…
From booking the appointment to driving away with the new windscreen, the whole thing was seamless and professional. My fitter knew exactly what he was doing and explained the process, the fitting itself was professionally done and am very satisfied.
24 février 2026
Réponse de National Windscreens - Portsmouth
We appreciate your positive feedback. We're happy to hear that the entire process, from booking to completion, was seamless and professional. It's great to know that our fitter explained the process well and completed the fitting professionally, leaving you very satisfied.
Friendly professional team
Friendly professional team. Sorted my new windscreen quickly.
19 février 2026
Réponse de National Windscreens - Portsmouth
We appreciate your positive feedback. We're so happy to hear that our team sorted your new windscreen quickly and that you found them friendly and professional.
The fitter was excellent.
The fitter was very polite and courteous and clearly knew what he was doing.
Very professional job completed efficiently and diligently.
11 février 2026
Réponse de National Windscreens - Portsmouth
We appreciate your positive feedback. We're happy to hear that the fitter was polite and courteous, and that the job was completed professionally, efficiently, and diligently.
Repair was good and promptly executed.
19 février 2026
Réponse de National Windscreens - Portsmouth
We appreciate you sharing that the repair was good and promptly executed! We are so happy you had a positive experience with us.
Réponse de National Windscreens - Portsmouth
We're happy to hear that you were kept informed. Thank you for your positive feedback; we appreciate it greatly.
Réponse de National Windscreens - Portsmouth
We appreciate you sharing your experience! We are so happy you were pleased with our prompt and effective service.
Simple easy and straight forward to…
Simple easy and straight forward to book. Work completed very quickly.
Would use again.
10 février 2026
Réponse de National Windscreens - Portsmouth
We're happy to hear that booking was simple and easy, and the work was completed quickly! Thank you for your positive feedback; we appreciate it, and we look forward to assisting you again.
I was pleased with the end result
I was pleased with the end result - a repaired windscreen and replaced side window. The team at the garage were helpful and answered all my questions. However, I had been told the window would replaced as soon as possible as my car was not secure - it actually was done on the 8th day. I understood that it would be done at my house, but I got a phone call asking me to drive to the garage due to the weather. It was an hour’s drive. So the work was done but the whole process was not what I had initially been told.
10 février 2026
Réponse de National Windscreens - Portsmouth
We're glad the windscreen repair and window replacement met your expectations. We regret the delay and any confusion regarding the location and timing of the service. We appreciate your feedback and will review our communication process to ensure a better experience in the future.
Windscreen replacement
At the delivery time stated I was met by a technician who booked my car in and explained exactly what would be carried out.When I returned close to the completion time I was greeted with a coffee and biscuits.Found the whole process very efficient and was on my way home at the stated on arrival.
9 février 2026
Réponse de National Windscreens - Portsmouth
We appreciate your positive feedback. We're happy to hear that you were greeted by a technician who clearly explained the process. It's great to know you enjoyed the coffee and biscuits and found the service efficient.
Windscreen replacement relieve
The guy went out his way to make sure he got the replacement windscreen fitted in my car in between heavy rain showers
12 février 2026
Réponse de National Windscreens - Portsmouth
We're happy to hear that the windscreen replacement was completed despite the weather. We appreciate you taking the time to share your positive experience!
Excellent work and a friendly nature…
Excellent work and a friendly nature from your employee.
11 février 2026
Réponse de National Windscreens - Portsmouth
We appreciate you sharing your feedback! We are so happy to hear that you received excellent work from our friendly employee.
First off they fitted the wrong glass …
First off they fitted the wrong glass and when I call to report it so they could have fit it I was given nothing but run around until I told them I’m about to report it, then I had to take the car in for them to redo it and the guy at the reception was very rude, but the guy who fitted the glass was amazing but I pray I don’t have to deal with them ever again
6 février 2026
Réponse de National Windscreens - Portsmouth
We appreciate you bringing this to our attention. We regret that the wrong glass was initially fitted and that the service experience was unsatisfactory. We'll review this internally to prevent similar issues. We value your feedback.
Very good communication and service
10 février 2026
Réponse de National Windscreens - Portsmouth
We appreciate you sharing that our communication and service were very good! We are so happy you had a positive experience.
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