Communication was very good all the way through and they checked with me a couple of times to make sure I got exactly the right windscreen. On the day of my booking it was raining heavily and I don't... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 5 Mayfield Trade Centre, Acre Road, RG2 0RJ Reading, Berkshire, GB
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Lisez les avis des autres
5 stars service from beginning to end. User friendly system to book in, clear reminders for appointment, friendly & helpful staff. The shop even put on a new two-sided sticker on the new windscreen fo... Voir plus
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I rang the Reading branch yesterday (29/05/26) as I was having an issue with my rearview mirror becoming unattached from my windscreen. They advised to come in and they would take a look. I made my wa... Voir plus
L'entreprise a répondu
Very impressed with the service! Fast and efficient and nice to have a comfortable room to sit if you need to wait. A coffee place nearby too which is really handy.
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À propos de l'entreprise
À propos de National Windscreens - Reading
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 5 Mayfield Trade Centre, Acre Road, RG2 0RJ, Reading, Berkshire, Royaume-Uni
- 0118-336-0067
4,7
Excellent
658 avis
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Réponse de National Windscreens - Reading
We appreciate you sharing that our service was quick, polite, and professional! We are so happy to learn you would use us again.
Brilliant customer service and was…
Brilliant customer service and was fixed with in the window.
12 mars 2026
Réponse de National Windscreens - Reading
We're happy to hear that you received brilliant customer service and that the issue was resolved quickly. Thank you for your positive feedback!
No show on appointed day
No show on appointed day. A day of waiting wasted for me. They didn't notify me. I had to chase them. Rearranged for a week later and all was fine, but still fuming for their discourtesy in wasting my day for the first appointment.
13 mars 2026
Réponse de National Windscreens - Reading
We regret that we missed the initial appointment and caused inconvenience. We appreciate you bringing this to our attention. We'll review our scheduling process to prevent this from happening again.
Super thanks
13 mars 2026
Réponse de National Windscreens - Reading
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Fantastic customer service above all…
Fantastic customer service above all else, including the excellent job done
5 mars 2026
Réponse de National Windscreens - Reading
We appreciate your positive feedback! We are so happy to learn that you experienced fantastic customer service and an excellent job.
Réponse de National Windscreens - Reading
We're happy to hear that you had such a positive experience! Thank you for your confidence in our services; it means a lot to us.
the windscreen was replaced within 2 or…
the windscreen was replaced within 2 or 3 hours. Everyone I've spoken to was very professional. Thank you
2 mars 2026
Réponse de National Windscreens - Reading
We appreciate your positive feedback! We're happy to learn that the windscreen replacement was completed quickly and that everyone was very professional.
Excellent service
Excellent service, friebdly snd helpful throughout a quite traumatic time after the car was broken into. Technician was fantastic, with good advice and left the car immaculate.
1 mars 2026
Réponse de National Windscreens - Reading
We appreciate your positive feedback. We're happy to hear that you received excellent and helpful service during a difficult time after the break-in. We're also glad the technician provided good advice and left your car immaculate.
Réponse de National Windscreens - Reading
We appreciate you sharing that our service was good and that we kept you informed! We are so happy you were pleased with us.
Very happy!
The technician saved me money by confirming a full windscreen replacement wasn't actually necessary. Very pleased with the service.
13 février 2026
Réponse de National Windscreens - Reading
We appreciate your positive feedback! We're happy to hear that our technician saved you money by confirming that a full windscreen replacement wasn't necessary.
Réponse de National Windscreens - Reading
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
I got my appointment very quickly and…
I got my appointment very quickly and the technician came over was very professional and friendly. Thank you
23 février 2026
Réponse de National Windscreens - Reading
We appreciate your positive feedback! We are so happy to learn that you got your appointment quickly and that the technician was professional and friendly.
Excellent
Excellent, friendly, speedy and very professional service. Felt like I left my car in good hands and they explained the risks very clearly and came across very honest.
17 février 2026
Réponse de National Windscreens - Reading
We appreciate you taking the time to leave us a review. We're happy to hear that you received excellent, friendly, speedy, and professional service. We're glad you felt your car was in good hands!
Réponse de National Windscreens - Reading
We appreciate you letting us know that our customer service was excellent, prompt, and reliable! We are so happy you were pleased with us.
Réponse de National Windscreens - Reading
We appreciate you sharing! We are so happy to hear that our service was great, friendly, and efficient for you.
It was very pleasure to have serving…
It was very pleasure to have serving with you.
Brilliant work with very good flexibility.
Thank you again.
10 février 2026
Réponse de National Windscreens - Reading
We appreciate your positive feedback! We're so happy to learn that you found it a pleasure to work with us and that you appreciated the brilliant work and flexibility.
A good job…
The day was crap and overcast the windscreen was upbeat and did a great job and a credit to your company
10 février 2026
Réponse de National Windscreens - Reading
We appreciate you taking the time to share your experience. We're happy to hear that our team member provided great service on a less-than-perfect day.
Pursuit of Perfection
Lio/Leo took pride in the work he had to, wanting it to be as close to perfection as he could make it - as a customer, you cannot ask for anything more!
He was very knowledgeable about what and shouldn't be done after the new window was fitted, and the result is superb.
12 février 2026
Réponse de National Windscreens - Reading
We appreciate your positive feedback and are happy to hear that you were pleased with the technician's pride in their work and knowledge. We're glad the result was superb!
Réponse de National Windscreens - Reading
We appreciate you letting us know about the great and quick service and the pleasant engineer! We are so happy you had a positive experience.
Much quicker than I thought
Much quicker than I thought. Very helpful guy on reception.
11 février 2026
Réponse de National Windscreens - Reading
We appreciate you taking the time to leave us feedback! We're so glad the service was quicker than you thought and the receptionist was helpful.
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