Communication was very good all the way through and they checked with me a couple of times to make sure I got exactly the right windscreen. On the day of my booking it was raining heavily and I don't... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 5 Mayfield Trade Centre, Acre Road, RG2 0RJ Reading, Berkshire, GB
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5 stars service from beginning to end. User friendly system to book in, clear reminders for appointment, friendly & helpful staff. The shop even put on a new two-sided sticker on the new windscreen fo... Voir plus
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I rang the Reading branch yesterday (29/05/26) as I was having an issue with my rearview mirror becoming unattached from my windscreen. They advised to come in and they would take a look. I made my wa... Voir plus
L'entreprise a répondu
Very impressed with the service! Fast and efficient and nice to have a comfortable room to sit if you need to wait. A coffee place nearby too which is really handy.
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À propos de l'entreprise
À propos de National Windscreens - Reading
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 5 Mayfield Trade Centre, Acre Road, RG2 0RJ, Reading, Berkshire, Royaume-Uni
- 0118-336-0067
4,7
Excellent
658 avis
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Réponse de National Windscreens - Reading
We appreciate your positive feedback! We're so happy to hear that everything was well-organized, on time, and without any complications.
Réponse de National Windscreens - Reading
We appreciate you sharing that you found us professional and helpful! We are so happy you had a positive experience with us.
I have left 4 messages and nobody has…
I have left 4 messages and nobody has called me back
7 février 2026
Réponse de National Windscreens - Reading
We apologize that we have not returned your calls. We will investigate why this happened and improve our response time.
Réponse de National Windscreens - Reading
We appreciate your positive feedback! We are so glad you received good, friendly service and a timely replacement.
Why go anywhere else?
Service was professional from start to finish. Polite, informative staff. Followed up by an easy to access download of the repair carried out, with photos!
Thank you!
3 février 2026
Réponse de National Windscreens - Reading
We appreciate your positive feedback! We're happy to hear that you found the service professional and the staff polite and informative. We're also glad you found the repair download easy to access.
friendly with great workmen ship
Booked easily paid online droped car off and it was done was all finished before the estimated time so really great service.
2 février 2026
Réponse de National Windscreens - Reading
We're happy to hear that booking and payment were easy, and the service was completed ahead of schedule. Thank you for your great feedback!
Good service just had to wait 7 days…
Good service just had to wait 7 days for an appointment
31 janvier 2026
Réponse de National Windscreens - Reading
We appreciate your feedback and are glad the service was good. We'll work to reduce appointment wait times. Thank you!
Forgot the basics of customer service
Forgot the basics of customer service. My appointment was a 4hr window from 11. I’d no phone call but popped in at 2:30 (30mins left of the 4hr window). They had only just got to my car, stating it needed 20 more mins to collaborate. Then they’d bring it in to remove the windscreen which could take over an hour, or best case scenario 45minutes.
They didn’t think to call me to let me know. Shocking service and I’m hopeful my windscreen doesn’t go again as to not have to use them
24 janvier 2026
Réponse de National Windscreens - Reading
We appreciate you sharing your experience. We're sorry the communication about the delay fell short of expectations and for the extended wait time. We'll review our processes to improve our service.
Quick and good at what they do.
Hey, so I recently had to get my car's windshield repaired, and honestly, the service was pretty great. They were super efficient and got the job done without any hassle. The staff was friendly and answered all my questions clearly. It's always a relief when you find a service that just works so smoothly. I'm definitely happy with how everything turned out.
27 janvier 2026
Réponse de National Windscreens - Reading
We're happy to hear that you had a great experience with your windshield repair! It's wonderful to know that our efficient service and friendly staff made the process smooth for you. We appreciate your positive feedback!
Réponse de National Windscreens - Reading
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
The engineer cracked the screen which…
The engineer cracked the screen which he replaced and he could not put back the sensor plastic cover back in its position. He said it was the manufacturer’s fault which I thought he put the replacement screen in a wrong position as he did not replaced the rubber seals.
I reported the incident to my insurance company and I was told the original screen and parts will be put back.
I hope everything will be sorted out to my satisfaction as It was reassuring to be looked after by my insurance company as well as National Windowscreens who sent me the follow up message.
23 janvier 2026
Réponse de National Windscreens - Reading
We appreciate you bringing this to our attention. We regret the damage to your screen and the sensor cover issue. We're glad your insurance company is assisting and that we've followed up with you. We hope for a satisfactory resolution.
Réponse de National Windscreens - Reading
We appreciate you sharing! We are so happy you were pleased with our quick and professional service.
Réponse de National Windscreens - Reading
We're happy to hear that you had a positive experience with our friendly staff and clean service. Thank you for your kind feedback!
Réponse de National Windscreens - Reading
We're happy to hear that you found our staff friendly and that your visit was efficient. Thank you for your feedback!
Réponse de National Windscreens - Reading
We're happy to hear that you had a fast and well-done experience. Thank you for your positive feedback; we appreciate it.
Réponse de National Windscreens - Reading
We appreciate you sharing your feedback. We are so happy our service was helpful and responsive; thank you!
Highly recommend
From the time of the booking being made to the actual job being completed there was complete clarity in what, and how everything was going to be done and it was.
23 décembre 2025
Réponse de National Windscreens - Reading
We appreciate you sharing your experience. We're happy to hear that you felt there was complete clarity from booking to job completion regarding what was to be done and how. Thank you!
Réponse de National Windscreens - Reading
We appreciate your positive feedback! We're so glad to hear that our service response was fast, and delivery quite efficient.
Depot great, Central contact centre appalling
The experience at the Reading depot of having a new windscreen fitted and cameras re-alligned was great and spot-on.
However - The process to obtain the booking was simply appalling.
The automated phone payment system was useless.
Emails were allegedly sent to me that I did not receive (I did check Spam!).
Passed between different people trying to resolve payment problems.
Customer satisfaction survey that repeatedly asked the same (already answered) question 3 times until I gave up and hung up!
27 novembre 2025
Réponse de National Windscreens - Reading
We appreciate your feedback and are glad the service at the depot met your expectations. We're sorry the booking process and payment system caused you frustration. We'll investigate these issues to improve our customer experience. Thank you for bringing this to our attention.
Lovely friendly knowledgeable helpful…
Lovely friendly knowledgeable helpful staff! Made replacement hassle free, thank you so much.
11 décembre 2025
Réponse de National Windscreens - Reading
We appreciate your positive feedback! We're so happy to hear that our knowledgeable and helpful staff made your replacement hassle-free. Thank you so much!
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