I had a very good experience with National Windscreens. Although there was a small mistake during the first appointment, the technician was very honest and professional. When fixing it, he showed us a... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 8, Central Business Park, ME2 4LW Rochester, Kent, GB
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Lisez les avis des autres
Although not my nearest National Windscreens it was the one who could get my windscreen done the quickest. The booking process was easy and the guys in Rochester were great! The job was done quickly... Voir plus
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Everything went smooth from booking to actual windscreen replacement. The job was done quick and in very clean manner.
L'entreprise a répondu
I am giving 4 stars to the guys who replaced my windscreen quickly (the next day) after contacting them. Although despite emailing customer services for a receipt/invoice and being on chat for an hour... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Rochester
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 8, Central Business Park, ME2 4LW, Rochester, Kent, Royaume-Uni
- 01634-510-390
4,7
Excellent
599 avis
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Fast and efficient fitting
Fast and efficient fitting - glass was delayed by several days but this was outside of National's direct control.
Would recommend.
23 juillet 2026
Réponse de National Windscreens - Rochester
We're so glad to hear you had a positive experience with our fitting service! We appreciate your understanding regarding the glass delay. Thank you for your recommendation.
Great communication/ fast work
Great communication, car was ready within 2-3 hours (I have a whole screen replacement)
23 juillet 2026
Réponse de National Windscreens - Rochester
We're delighted to hear about your positive experience and that your screen replacement was completed so efficiently. We truly appreciate your kind words about our communication!
Great service from start to finish
Great service from start to finish, couldn't ask for more.
13 juillet 2026
Réponse de National Windscreens - Rochester
We're so pleased to hear that you experienced great service from start to finish. Thank you for your wonderful feedback!
Top Customer Service
The staff on the phone and then in person were so friendly and ready to help with whatever I needed. Once booked in (they're popular!), everything was really efficient - it was a very positive experience and I'd definitely recommend them.
12 juillet 2026
Réponse de National Windscreens - Rochester
We're so pleased to hear about your positive experience! It's wonderful that our staff were friendly and ready to help. We're also glad that once booked, everything was efficient, and you'd recommend us.
I made a mistake with my booking
I made a mistake with my booking, the bloke that helped me out (forgot to take his name) order the screen and got same day delivery and had my car ready for the next morning. Massive thank you for helping me out
17 juillet 2026
Réponse de National Windscreens - Rochester
We're so pleased to hear that our team was able to assist you with your booking mistake and get your car ready so quickly. Thank you for your kind words and for recognizing our efforts!
Great service
Great service, contacted me to say I could bring my car in earlier.
Very friendly and polite.
Called as soon as finished for me to collect.
Efficient and friendly service.
15 juillet 2026
Réponse de National Windscreens - Rochester
We're so pleased to hear you experienced great service and that we could accommodate your car earlier. It's wonderful that our team was friendly, polite, and efficient, and that we called you as soon as your car was ready for collection!
Excellent service by kieran
Kieran mobile unit was excellent , understanding of commitments and I received a first class service from him , Rochester based ! Thanks fella!
14 juillet 2026
Avis spontané
Réponse de National Windscreens - Rochester
We appreciate your positive feedback! We're so happy to hear that our mobile unit provided excellent service and understanding. It's great to know you had a first-class experience.
Réponse de National Windscreens - Rochester
We're so pleased to hear that our team was friendly, worked quickly, and was professional. Thank you for your kind feedback!
Réponse de National Windscreens - Rochester
We're so pleased to hear that you experienced prompt service and friendly staff. We truly appreciate your kind words and positive feedback.
Réponse de National Windscreens - Rochester
We're so glad to hear that your experience with us was professional, quick, and easy. We truly appreciate your positive feedback!
Réponse de National Windscreens - Rochester
We are so pleased to hear that you experienced really good service and found everything to be well organized. Thank you for your wonderful feedback!
Excellent service provided by the…
Excellent service provided by the team.
Les was very detailed in his explanation and provided a solution to my Ariya after screen replacement.
26 juin 2026
Réponse de National Windscreens - Rochester
We're so pleased to hear about the excellent service provided by our team. It's wonderful that our technician was detailed in their explanation and provided a solution for your vehicle. Thank you for your positive feedback!
Réponse de National Windscreens - Rochester
We're so pleased to hear that you experienced friendly staff and fast service. Thank you for your wonderful feedback!
Excellent service
30 juin 2026
Réponse de National Windscreens - Rochester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Turned up on time Very efficient
Turned up on timeVery efficient, very clean quality service and would recommend 👌🏿
30 juin 2026
Réponse de National Windscreens - Rochester
We're so pleased our team was on time and provided very efficient, clean, and quality service. Thank you for your recommendation!
Friendly and professional fitters.
Friendly and professional fitters.
Job completed in good time, booking process easy to follow.
24 juin 2026
Réponse de National Windscreens - Rochester
We're so pleased you found our fitters friendly and professional, and that the job was completed in good time. Thank you for highlighting the easy booking process!
Réponse de National Windscreens - Rochester
We're so glad to hear that the replacement screen fit perfectly! Your positive feedback means a lot to us, and we appreciate you sharing your experience.
Out of the way location on industrial…
Out of the way location on industrial estate with no nearby facilities (30 mins walk away) whilst you wait new windscreen has new little tattoo bottom right in line of site but otherwise it works and no mess nice guys
24 juin 2026
Réponse de National Windscreens - Rochester
We appreciate your feedback. We're sorry to hear about the inconvenience of our location and the small mark on your new windscreen. We're glad our team provided good service.
Really pleased with the service
Really pleased with the service. Was able to fit me in quickly and the job was done very well.
13 avril 2026
Réponse de National Windscreens - Rochester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
The guys at Medway city estate were…
The guys at Medway city estate were great. They did a great job even kindly replacing my windscreen wipers that I had purchased at no extra cost.
7 novembre 2025
Réponse de National Windscreens - Rochester
We're so pleased to hear our team did a great job, especially with replacing your windscreen wipers. Thank you for your kind words!
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