Tom who came out to fix my windscreen was so incredibly friendly and knowledgeable. He made the experience first class what a fantastic credit to the company! Super quick process, next day appointment... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 5, Harnham Trading Estate, SP2 8NW Salisbury, Wiltshire, GB
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Lisez les avis des autres
Helpful friendly staff. Straight forward to book windscreen replacement. Good communication and updates. Required cameras reset/calibration that required job to be carried out in workshop , fo... Voir plus
L'entreprise a répondu
Brilliant technicians who were friendly and informative polite and quick. Couldn't fault their professionalism and obvious skill. Down side was waiting a whole day not really knowing when they mig... Voir plus
L'entreprise a répondu
Excellent service from start to finish. Was able to speak to a human (Simon) rather than try and arrange online. Windscreen was available next morning (non urgent replacement). Really pleasant, courte... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Salisbury
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 5, Harnham Trading Estate, SP2 8NW, Salisbury, Wiltshire, Royaume-Uni
- 01722-480-056
4,7
Excellent
397 avis
Demande des avis aux clients
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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Réponse de National Windscreens - Salisbury
We are happy to hear that you had a great experience. Thank you for your positive feedback; we appreciate it.
Great Service
Very efficient and friendly service and windscreen fitted didn’t take nearly as long as quoted. Definitely recommend National Windscreens to anyone needing their screen repaired/replaced.
30 septembre 2025
Réponse de National Windscreens - Salisbury
We appreciate your positive feedback. We're happy to hear that you found our service efficient and friendly, and that the windscreen fitting was quicker than expected. We're glad you recommend us for windscreen repairs or replacements.
First class product & rapid service by…
First class product & rapid service by very professional staff
29 septembre 2025
Réponse de National Windscreens - Salisbury
We appreciate you sharing! We are so happy to hear that you received a first-class product and rapid service by very professional staff.
Toyota Hilux 1995 screen replacement
Given the age of the vehicle I was very pleased when a replacement screen was provided! The service was excellent and the new screen was fitted quickly and professionally.
16 septembre 2025
Réponse de National Windscreens - Salisbury
We appreciate your positive feedback. We're happy to hear that you were pleased a replacement screen was provided for your vehicle. It's great to know the service was excellent, and the new screen was fitted quickly and professionally.
Courteous prompt attention
Courteous prompt attention
Good communication
So far a good outcome
11 septembre 2025
Réponse de National Windscreens - Salisbury
We appreciate you taking the time to share your positive experience. We are happy to hear that you received prompt attention and good communication!
Pleasure from start to finish
Turned up on time the 2 guys that same were extremely professional and really helpful
2 septembre 2025
Réponse de National Windscreens - Salisbury
We're happy to hear that the team was punctual, professional, and helpful! Thank you for your positive feedback; we appreciate it very much.
Quick, quality work
Easy to book in, friendly staff, replaced the windscreen and had the car back in under 2 hours
29 août 2025
Réponse de National Windscreens - Salisbury
We appreciate your positive feedback! We're happy to hear that booking was easy, our staff were friendly, and the windscreen replacement was completed quickly.
Friendly helpful staff
2 septembre 2025
Réponse de National Windscreens - Salisbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Salisbury
We appreciate you sharing your feedback! We're so glad to hear you were impressed with our efficient, quick, and friendly service.
Réponse de National Windscreens - Salisbury
We're happy to hear that our service met your expectations with promptness and respect, leaving your car clean and ready. Thank you for your feedback.
Fitted windscreen replacement at the…
Fitted windscreen replacement at the allocated time. There system had instructed my attendance at 0830 however the appointment was actually 1030
22 août 2025
Réponse de National Windscreens - Salisbury
We appreciate you bringing the scheduling error to our attention. We're sorry that the incorrect time caused you trouble and we'll look into what happened. Thank you.
Super Service
The Technician was very communicative and gave me regular updates on the progress of the windscreen fitting, along with any issues encountered.
Really happy with the job that was completed and the excellent service provided.
25 août 2025
Réponse de National Windscreens - Salisbury
We appreciate you sharing your feedback. We're happy to hear that the technician kept you informed about the windscreen fitting and any issues. It's great to know you were pleased with the completed work and the service provided.
Very efficient and satisfactory…
Very efficient and satisfactory replacement of cracked windscreen
22 août 2025
Réponse de National Windscreens - Salisbury
We're happy to hear that you found our windscreen replacement service efficient and satisfactory. Thank you for your positive feedback; we appreciate it.
Réponse de National Windscreens - Salisbury
We appreciate you sharing your feedback! We're so happy to hear that booking was easy and that our fitter was polite and helpful.
The windscreen ordered was defective so…
The windscreen ordered was defective so could not replace, although they managed to complete a repair.. this resulted in a refund of the difference @ £110 which I am still waiting for. I called the branch in Salisbury who referred me back to the main booking team. I was told I would receive the refund to which I am still waiting.
17 août 2025
Réponse de National Windscreens - Salisbury
We regret that the ordered windscreen was defective and that you are still waiting for the refund. We appreciate you bringing this to our attention. We're looking into this issue with the relevant team.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Windscreen Replacement
I requested a windscreen replacement and within 7 days the team arrived. They were very polite, knowledgeable efficient and clean. Altogether a very professional outfit.
14 août 2025
Réponse de National Windscreens - Salisbury
We're happy to hear that the windscreen replacement team was polite, knowledgeable, efficient, and clean. We appreciate you acknowledging their professionalism and thank you for your positive feedback.
Réponse de National Windscreens - Salisbury
We appreciate you taking the time to share your feedback! We're happy to hear you experienced smooth service and good communication. Thank you again.
Réponse de National Windscreens - Salisbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Very happy with National Windscreens
After contacting insurance company was given a date for replacement windscreen with work carried out at home address. With in minutes confirmation came through via email from National Windscreens.
Email on day of appointment allowing me to track the technician. Also he called to say when he was going to be with me. Work carried out with no problems. Very happy with National Windscreens
11 août 2025
Réponse de National Windscreens - Salisbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Windscreen replacement
The lads that carried out the work were friendly and explained what they were going to do and advised when it would be okay to drive the car after the new screen was fitted. The windscreen fitting seemed to go well and all looks okay with the actual fitting of it. However, I have only scored a 4 as there were remnants of the old windscreen rubber seal left in the car on the dashboard, floor and front seats. Also the windscreen had smears on the inside. I would have thought that the screen would have been cleaned and debris from the removal of the old screen removed before handing it back.
4 juillet 2025
Réponse de National Windscreens - Salisbury
We appreciate you taking the time to share your feedback. We're glad the fitting went well and the technicians were helpful. We're sorry to hear about the debris and smears left in your car. We will address this with our team to ensure a more thorough cleaning process is followed in the future.
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