All the staff were great, excellent installation, one minor criticism you need a better customer waiting area, as if you don't live locally you have no choice but to wait... One good thing about not... Voir plus
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Établissement
Changer d'établissementUnit 7, Ashley Estate, DN15 8NJ Scunthorpe, Lincolnshire, GB
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Lisez les avis des autres
My experience with National i have to say was great, I made the arrangement online hassle free, and dropped my car off. I received a call telling me that the screen was fitted & when I picked up my ca... Voir plus
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Great service, booked online. Chose a date that works for us. Chap rang to say he was headed our way. Polite and friendly. Carried out the work, no issues to report. Replacement looks great. Advice... Voir plus
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The best windscreen replacement I’ve ever had, ultra professional, explained everything and explained how to re set up the Heads Up Display in the car and done very quickly on quite a rare car. Dave... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Scunthorpe
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 7, Ashley Estate, DN15 8NJ, Scunthorpe, Lincolnshire, Royaume-Uni
- 01724-440-016
4,6
Excellent
387 avis
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Windscreen wasn’t even ready the day I…
Windscreen wasn’t even ready the day I was booked in for so had to book another day when I was working nights so very inconvenient, also my car had dirt marks all on the A posts and dashboard plus dirty foot prints all over my door sills
17 décembre 2025
Réponse de National Windscreens - Scunthorpe
We regret your windscreen wasn't ready and the rescheduling inconvenienced you. We're also sorry about the dirt in your car. We'll address this to improve our service. Thanks for your feedback.
Réponse de National Windscreens - Scunthorpe
We appreciate you sharing! We are so happy you were pleased with our quick and easy, efficient service. Thank you!
Fitting of the windscreen seems ok…
Fitting of the windscreen seems ok apart from the screen was left filthy on the inside and covered in hand marks, also never put two fixings back on the plastic bulkhead under the bonnet, to be fair these could have been missing before but I only noticed after the screen had been fitted.
4 décembre 2025
Réponse de National Windscreens - Scunthorpe
We appreciate you bringing this to our attention. We're sorry the interior of your windscreen was unclean and that fixings may have been missing. We'll review this to ensure our standards are met in the future. Thanks for your feedback.
Réponse de National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Scunthorpe depot was amazing polite and…
Scunthorpe depot was amazing polite and kept me informed about every step of the way
7 novembre 2025
Réponse de National Windscreens - Scunthorpe
We're happy to hear that you had such a positive experience at the Scunthorpe depot. We appreciate your feedback regarding the team's politeness and communication.
Positive
Positive: when I turned up at the centre, the job was accepted quickly and the job was done quickly.
Negative: I was informed of the date and location by text but not the time. The website said that cars were accepted either first thing in the morning or at lunch. As I live more than 1 hour away, I would have liked to have known the time. I telephoned but still could not get the time. It would have been useful to know it.
4 novembre 2025
Réponse de National Windscreens - Scunthorpe
We're happy the job was accepted and completed quickly. We apologize for the lack of clarity regarding the appointment time, and the inconvenience this caused. We'll review our communication process to ensure this doesn't happen again. Thanks for your feedback.
Very professional and window replaced…
Very professional and window replaced and completed before the time I was told, I would have no hesitation to recommend the company. Nice people to talk to as well.
22 septembre 2025
Réponse de National Windscreens - Scunthorpe
We appreciate your positive feedback. We're happy to hear that you were pleased with the prompt completion and professionalism. We're also glad you found our team pleasant to interact with and that you would recommend us.
Réponse de National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Done soon as delivered and ready to go…
Done soon as delivered and ready to go when I got back from walk earlier than discussed service with a smile
25 octobre 2025
Réponse de National Windscreens - Scunthorpe
We're happy to hear that you were pleased with our prompt service and friendly staff. Thank you for your positive feedback; we appreciate your time!
Great work on time and quick!
19 octobre 2025
Réponse de National Windscreens - Scunthorpe
We're glad you had a quick and timely experience. Thank you for your positive feedback; we appreciate it!
Charged for 2 wipers on a 1 wiper car!!!
I have a peugeot 107 which only has ONE windscreenwiper, but your system says it needs 2. So I was invoiced for 2.
Despite assurances from various people that I would only have to pay for one wiper, I ENDED UP PAYING FOR 2.
The management at scunthorpebranch have done nothing. Adam the manager at hull has requested a refund for me but as yet nothing has been forthcoming. WHAT A POOR WAY TO RUN A COMPANY, especially scunthorpe branch. No customer service!!!!
15 octobre 2025
Réponse de National Windscreens - Scunthorpe
We regret the invoicing error and that you paid for two wipers. We're sorry the branch hasn't resolved this. We appreciate the manager's help and are looking into this to improve our service.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Réponse de National Windscreens - Scunthorpe
We appreciate your kind words! We are happy to hear that you found our team helpful and professional. Thank you for your feedback.
We were told it would take 4hrs on the…
We were told it would take 4hrs on the phone but when we arrived it was only 2 hrs so that was good. Staff were very helpful. No issues with the windscreen.
25 septembre 2025
Réponse de National Windscreens - Scunthorpe
We're happy to hear that the service was completed faster than expected and that our staff was helpful. We appreciate your positive feedback about the windscreen. Thank you!
Less varieties of glass stocked than others.
Unfortunately, unlike previous car glass companies I have used, they did not have the glass I required in stock. This did cause me issues as I needed to get from London to Grimsby before they could stock the window.
Having made it back to Grimsby, things improved. The glass was obtained prior to my return and the technicians arrived for a morning appointment as requested. The replacement glass was replaced without issue and the remaining broken glass was vacuum cleaned away very efficiently and within about 30 minutes.
The technicians were friendly and patient enough to give me time to inspect the work before completion.
Overall satisfactory with just the one issue.
29 septembre 2025
Réponse de National Windscreens - Scunthorpe
We appreciate your feedback. We're glad the replacement and cleanup met your expectations, and that our technicians were helpful. We regret not having the glass in stock initially, causing inconvenience for your trip. We'll use this to improve our inventory management.
Good service
Good service. Good workmanship. Would have been 5 stars, but I couldn’t get through to the branch by phone.
25 septembre 2025
Réponse de National Windscreens - Scunthorpe
We're glad you appreciated our service and workmanship! We apologize for the phone issue and will work to improve our accessibility. Thanks for the feedback.
Friendly
Friendly, helpful. Dropped the car off in the morning before it was due and they kept in contact with me when it finished. Meant I didn’t have to waste a day waiting about. They didn’t take long anyway.
29 septembre 2025
Réponse de National Windscreens - Scunthorpe
We're happy to hear that you found our team friendly and helpful. We appreciate your positive feedback regarding our communication and the efficient service you received. Thank you!
Excellent service fast response and very good quality work
I had chip damage to my windscreen, I contacted National windscreens, via my insurance, on the Wednesday and an appointment was made for the Friday. I was kept informed of the progress of the fitter via text on the day and the fitter telephoned about 30 minutes before arrival to say he was on the way. The fitter was polite and efficient and completed the job within 10 minutes. Cleaned up afterwards. Very impressed with the service I received, would recommend.
26 septembre 2025
Réponse de National Windscreens - Scunthorpe
We appreciate you sharing your experience. It's great to hear that an appointment was quickly arranged and that you were kept informed of the progress. We're glad the fitter was polite and efficient, completing the job quickly and cleaning up afterwards.
Efficient, fast and friendly.
Great service, much quicker than we expected and very friendly staff.
19 septembre 2025
Réponse de National Windscreens - Scunthorpe
We appreciate your positive feedback! We're so happy you received great service that was much quicker than expected with very friendly staff.
Top Job
Lovely bloke with a sense of humour sorted my windscreen in super quick time no worries no issues “THANKYOU” x
25 septembre 2025
Réponse de National Windscreens - Scunthorpe
We're happy to hear that the windscreen replacement was completed quickly and efficiently, and that you appreciated the service. Thank you for your positive feedback!
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