All the staff were great, excellent installation, one minor criticism you need a better customer waiting area, as if you don't live locally you have no choice but to wait... One good thing about not... Voir plus
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Établissement
Changer d'établissementUnit 7, Ashley Estate, DN15 8NJ Scunthorpe, Lincolnshire, GB
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Lisez les avis des autres
My experience with National i have to say was great, I made the arrangement online hassle free, and dropped my car off. I received a call telling me that the screen was fitted & when I picked up my ca... Voir plus
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Great service, booked online. Chose a date that works for us. Chap rang to say he was headed our way. Polite and friendly. Carried out the work, no issues to report. Replacement looks great. Advice... Voir plus
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The best windscreen replacement I’ve ever had, ultra professional, explained everything and explained how to re set up the Heads Up Display in the car and done very quickly on quite a rare car. Dave... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Scunthorpe
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 7, Ashley Estate, DN15 8NJ, Scunthorpe, Lincolnshire, Royaume-Uni
- 01724-440-016
4,6
Excellent
387 avis
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Windscreen wasn't on site for first…
Windscreen wasn't on site for first appointment, I was only informed after I brought my car in.
My car was left unlocked in the car park.
Rain sensor no longer works due to improper gel pad installation.
7 avril 2026
Réponse de National Windscreens - Scunthorpe
We appreciate you bringing these issues to our attention. We're sorry the windscreen wasn't available and about the car being left unlocked. We'll investigate the rain sensor issue.
No problem
Turned up. they was waiting straight in quick handover. Completed in two hours or so. No issues
3 avril 2026
Réponse de National Windscreens - Scunthorpe
We're happy to hear that you experienced a quick handover and efficient service. Thank you for your positive feedback and for taking the time to share your experience with us!
The guys were really nice,,
The guys were really nice,,, they understood I worked,,and it wasn't a problem dropping it of a wee bit earlier than my appointment,,,and waited just after5 for me to pick it up 👍👍👍
8 avril 2026
Réponse de National Windscreens - Scunthorpe
We're so happy the team accommodated your work schedule by allowing you to drop off your vehicle a bit early and pick it up late. We appreciate your positive feedback!
Réponse de National Windscreens - Scunthorpe
We appreciate you sharing that our team was efficient and pleasant! We are so happy you were pleased with us.
Prompt service & a job well done
26 mars 2026
Réponse de National Windscreens - Scunthorpe
We appreciate you sharing that our service was prompt and the job well done! We are so happy you were pleased with our team.
Réponse de National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
I wouldn’t recommend
Didn’t clean out broken glass from inside the door, couldn’t properly affix interior door panel and it sits rather loosely now and you can visibly see its not flush.
At least they were quick, overall not great.
17 mars 2026
Réponse de National Windscreens - Scunthorpe
We appreciate your feedback and time. We're sorry the glass wasn't fully removed and the interior panel is loose. We'll review this to improve our service.
Efficient service and good communication
16 mars 2026
Réponse de National Windscreens - Scunthorpe
We appreciate you sharing that our communication was good and service efficient! We are so happy you were pleased with us.
Réponse de National Windscreens - Scunthorpe
We are so happy to know that you had a quick experience with us! We appreciate your feedback and your time.
Réponse de National Windscreens - Scunthorpe
We appreciate you sharing that our process was easy and our team was fast, friendly, and communicated well! We are so happy you were pleased with us.
Great all round service from start to…
Great all round service from start to finish. Had to come from Grimsby to the Scunthorpe garage due to camera calibration. Told it would take up to 4 hours but actually 2.5. Perfect installation and couldn’t even see where it had been done, well done and would certainly recommend.
9 mars 2026
Réponse de National Windscreens - Scunthorpe
We're glad you enjoyed your experience. We appreciate you traveling from Grimsby to our Scunthorpe garage for the camera calibration. It's great to hear the installation was completed perfectly in less time than expected. Thank you for recommending our services!
Quicker than expected ..didn't like the…
Quicker than expected ..didn't like the fact you get a time slot then it gets changed then when you arrive told to come back in half hour as there's 1 more befor you ..also seals not fully covered inside as I can see small parts of metal.allthough it is a good job .maybe also clean inside screen after new one fitted as it had finger marks
20 février 2026
Réponse de National Windscreens - Scunthorpe
We appreciate you sharing your experience. We're sorry about the scheduling issues and the wait. We'll review our processes to improve timeliness and communication. We'll also address the seal coverage and cleaning to ensure quality.
First class service
All good, from first approach, to booking windscreen repair and completion.
10 février 2026
Réponse de National Windscreens - Scunthorpe
We're happy to hear that you had a good experience from the initial contact to the completion of the windscreen repair. Thank you!
The team fixed my windscreen
The team fixed my windscreen
And was very polite. Also phoned me to tell my car was ready
29 janvier 2026
Réponse de National Windscreens - Scunthorpe
We appreciate your positive feedback! We're happy to hear that the team fixed your windscreen and was very polite, and that they phoned you to let you know that your car was ready.
Scratched vehicle removing or fitting…
Scratched vehicle removing or fitting window , denied responsibility failed to send person to examine even though they said they would. Did the job in 50 minutes even though it is supposed to take much longer when calibration for camera is needed. If you take any pride in your vehicle do not use national windows. And that is what I’m advising to people I speak too.
2 janvier 2026
Réponse de National Windscreens - Scunthorpe
We appreciate you bringing this to our attention. We're sorry to hear about the damage to your vehicle and the concerns regarding the service duration and examination. We're taking your feedback seriously and will investigate the matter to improve our service.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Great service and quick and no mess
9 janvier 2026
Réponse de National Windscreens - Scunthorpe
We appreciate you sharing! We are so happy you were pleased with our great, quick, and no mess service.
Excellent service & staff
29 décembre 2025
Réponse de National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Accommodating
Accommodating, efficient and helpful. Wouldn't hurt to tidy and clean up waiting area with coffee facility.
31 décembre 2025
Réponse de National Windscreens - Scunthorpe
We're happy to hear that you found our team accommodating, efficient, and helpful. We appreciate your suggestion about tidying up the waiting area. Thanks for the feedback.
Really disappointed with communication…
Really disappointed with communication with booking clerk first time round said a time for booking then on day said it’s an all day booking which did not suit my work commitments.
20 décembre 2025
Réponse de National Windscreens - Scunthorpe
We're sorry to hear about the miscommunication regarding your booking. We appreciate you bringing this to our attention, and we will review our booking process.
Prompt, clean and professional
Really happy with the service , first new windshield had deep scratches in it and they were very sorry but would come to my house next day . They came well within the time given and the new windshield was fitted , very clean tidy job
19 décembre 2025
Réponse de National Windscreens - Scunthorpe
We appreciate you sharing your experience. We're happy to hear that we could promptly come to your house the next day to fit the new windshield after the first one had deep scratches. It's great to know that you found the job clean and tidy.
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