The engineer is very nice and helpful during the booking and scheduling. The only concerns is there is some chip glass inside my car, which is quite dangerous for my family when they clean up the fro... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement562 Ipswich Road, Slough Trading Estate, SL1 4EP Slough, Berkshire, GB
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Lisez les avis des autres
Friendly communicative staff, both front of house and mechanics who worked on the car. Comfortable, clean waiting area, free tea and coffee. Please note - this is the second different review questi... Voir plus
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Excellent experience all streamlined & easy. I booked my service online make payment & drop-off my car at given booking slot. They have spacious customer waiting area & It was quick within 2 hours eve... Voir plus
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Excellent service. Kept me informed all the way through process. The Admin/Office were extremely helpful and arranged an early time slot. Technician was very polite and prompt. Would highly recommend... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Slough
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
562 Ipswich Road, Slough Trading Estate, SL1 4EP, Slough, Berkshire, Royaume-Uni
- 01753-415-216
4,2
Bien
961 avis
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Réponse de National Windscreens - Slough
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Réponse de National Windscreens - Slough
We are so pleased to hear that you found our service to be both prompt and professional. We truly appreciate your positive feedback!
Very good service
Very good service. Staff were courteous and professional. New windscreen installed properly and in reasonable time. There’s a waiting area where I was able to get some work done whilst waiting.
27 août 2026
Réponse de National Windscreens - Slough
We're so pleased to hear that you experienced very good service and that our staff were courteous and professional. It's wonderful that your new windscreen was installed properly and in a reasonable time, and that you found our waiting area convenient for getting work done.
I really apriciate your team you are a…
I really apriciate your team you are a very helpful thank you
26 août 2026
Réponse de National Windscreens - Slough
We're so pleased to hear that you found our team to be very helpful. Thank you for your wonderful feedback!
Remnants of glass were left behind causing damage to boot
Remnants of glass were left behind during installation resulting in damage to the boot latch , which meant were were inconvenienced when our boot could not close and we had to call out Jeep assistance. You do not know how to help us further besides telling us to log another claim with insurance. I believe the workman who worked on the car to have been unskilled and resulted in further damage and inconvenicen for us
24 août 2026
Réponse de National Windscreens - Slough
We are very sorry to hear about the remnants of glass, the damage to your boot latch, and the inconvenience this caused, leading to a call to Jeep assistance. We understand your frustration and regret that you feel our assistance was insufficient.
Great experience
One phone call needed
Disabled access good
Great waiting area with lift and free coffee
Punctual, efficient replacement.
Welcoming staff
20 août 2026
Réponse de National Windscreens - Slough
We're so pleased to hear you had such a positive experience, from the ease of making a phone call to the efficient replacement. We're especially glad you appreciated our accessible facilities, complimentary coffee, and welcoming staff.
Service fine, wait for appointment too long
Service on the day was fine, but wait time was too long. Managing without a rear window for so long was a challenge.
25 août 2026
Réponse de National Windscreens - Slough
We're sorry to hear about the extended wait time you experienced and understand how challenging it must have been to manage without your rear window for so long. Your feedback is important to us.
Réponse de National Windscreens - Slough
We're so happy to hear that you had a positive experience with our service. Thank you for sharing your kind words!
Réponse de National Windscreens - Slough
We're so pleased to hear that you experienced good service and found our team to be customer-friendly. We truly appreciate your kind words and positive feedback.
I noticed scratches on windscreen
21 août 2026
Réponse de National Windscreens - Slough
We are very sorry to hear about the scratches on the windscreen. We appreciate you bringing this to our attention, If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Windscreen glue not neat
Windscreen glue not neat. Can see black silicone from inside the car and outside
Trims not on correctly
14 août 2026
Réponse de National Windscreens - Slough
We are very sorry to hear about the issues with the windscreen glue and the trims not being fitted correctly. We appreciate you bringing this to our attention.Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
My car went in for a new windscreen it…
My car went in for a new windscreen it was a smooth process excellent customer service very happy
15 août 2026
Réponse de National Windscreens - Slough
We're so pleased to hear that your windscreen replacement was a smooth process and that you received excellent customer service. It's wonderful to know you're very happy!
Réponse de National Windscreens - Slough
We're so pleased to hear that the job was completed efficiently and that you found our staff friendly and helpful. Thank you for your wonderful feedback!
Very professional work
Very professional work. The man who fitted the back shattered window did a great job.
14 août 2026
Réponse de National Windscreens - Slough
We're so pleased to hear you received very professional work and that our technician did a great job fitting your shattered window. Thank you for your wonderful feedback!
I would have given 5 but the new…
I would have given 5 but the new windscreen had not been cleaned particularly inside after being fitted.
13 août 2026
Réponse de National Windscreens - Slough
Thank you for your feedback. We sincerely apologize that the interior of your new windscreen was not cleaned to our usual high standards after fitting. We are reviewing our procedures to ensure this does not happen again.
Réponse de National Windscreens - Slough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Friendly staff
Friendly staff. But would have liked option to choose time slot. Originally given afternoon slot to drop off car between 12 - 12.30. 2 days prior to appointment received text to drop off at 2pm.
Told by Receptionist to come back by 5pm as they close. Round trip to drop off car / pick up car was hour and half. Car was not ready when we arrived to pick it up at 4.50pm.
5 août 2026
Réponse de National Windscreens - Slough
We appreciate you sharing your feedback. We are concerned to hear about the inconvenience with your drop-off and pick-up times, especially the changes and the delay in your car being ready. We understand how frustrating this must have been given your travel time. We are reviewing our scheduling and communication processes to prevent similar issues for our customers.
Poor
Poor. Took the day off work to get my windscreen fixed, tracked the technician all day from 4 jobs to 1 and then the page stopped loading. No updates from anyone, I had to call to find out what was going on and couldn’t get through to the Slough branch as they had all gone home for weekend.
I’ve paid £135 and now have to take another day off work, lose another days money for this to be fixed and I had to find this out by chasing them.
I’ve been told I won’t hear from anyone till Monday now and I can’t take my son out all weekend as I have a cracked windscreen.
14 août 2026
Avis spontané
Réponse de National Windscreens - Slough
We sincerely apologize for the extremely frustrating experience you had with your windscreen repair. We understand the significant inconvenience of taking time off work, losing pay, and then having the appointment fall through without proper communication. We regret that you were unable to reach our Slough branch and that this has impacted your weekend plans with your son. We are reviewing our processes to prevent such situations from recurring.
Réponse de National Windscreens - Slough
We are so pleased to hear that you experienced very nice and efficient customer service! Thank you for your wonderful feedback.
Réponse de National Windscreens - Slough
We're so glad you had a great experience in Slough! We appreciate your positive feedback.
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