Excellent service, shame about the waiting area. Possibly by coincidence, an electrical fault occurred immediately after the windscreen was fitted. The attitude from the team was a simple 'Custome... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement3 Rutherford Way, Thetford, IP24 1HA Thetford, Norfolk, GB
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Lisez les avis des autres
Always great service. Thetford branch Welcoming on arrival and text message when job is done
L'entreprise a répondu
The lady who booked my car in and out later was very friendly, professional and informative. The work was completed as expected. Communication was good too.
L'entreprise a répondu
Great communication and organisation from staff. Dropped my car with them in the morning, picked up a couple hours later. Screen replaced perfectly. All assistance/radar/camera systems working perfect... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Thetford
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
3 Rutherford Way, Thetford, IP24 1HA, Thetford, Norfolk, Royaume-Uni
- 01842-250-017
4,6
Excellent
375 avis
Demande des avis aux clients
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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Always great service
Always great service. Thetford branch
Welcoming on arrival and text message when job is done
14 octobre 2026
Réponse de National Windscreens - Thetford
We're so pleased to hear that you consistently receive great service at our branch. It is wonderful to know you appreciated the warm welcome upon arrival and the convenient updates when your vehicle was ready. Thank you for taking the time to share your feedback!
Staff were friendly
Staff were friendly, professional and helpful; can’t fault them. Great service, thank you.
11 octobre 2026
Réponse de National Windscreens - Thetford
We're so pleased to hear that you received such friendly, professional, and faultless assistance from our team. Thank you so much for taking the time to share your wonderful feedback with us!
Good experience
The lady who booked my car in and out later was very friendly, professional and informative. The work was completed as expected. Communication was good too.
29 septembre 2026
Réponse de National Windscreens - Thetford
We are delighted to hear that you had such a great experience with our team. It is wonderful to know that you were kept well-informed and that the service was completed to your expectations. Thank you for taking the time to share your feedback!
Positive Experience
Booking service was easy to use and the staff on the day were polite, professional and sorted the replacement and re-calibration without issue.
16 septembre 2026
Réponse de National Windscreens - Thetford
We're so pleased to hear that our booking service was easy to use! It's wonderful that our staff were polite, professional, and sorted the replacement and re-calibration without any issues.
Customer service very good
Customer service very good. Disappointed with the repair: repair is still opaque after more than a week.
12 septembre 2026
Réponse de National Windscreens - Thetford
We appreciate your feedback.
Excellent service
Excellent service, shame about the waiting area.
Possibly by coincidence, an electrical fault occurred immediately after the windscreen was fitted. The attitude from the team was a simple 'Customer has a problem, let's see if we can fix it'
10 minutes later after thorough check, the problem was fixed.
No fuss, no hassle.
9 septembre 2026
Réponse de National Windscreens - Thetford
We appreciate your feedback and are glad to hear our team efficiently resolved the electrical issue after your windscreen fitting. We're pleased we could fix the problem quickly and without any fuss.
Wasn't a great experience,was decent…
Wasn't a great experience,was decent .staff friendly enough.
2 septembre 2026
Réponse de National Windscreens - Thetford
We appreciate your feedback. We're glad our staff was friendly and we hope to improve your next experience.
I had to drive to garage to get it…
I had to drive to garage to get it fixed due to rain should have some kind of portable cover for such issues. 30 miles travelling should been home repair
28 août 2026
Réponse de National Windscreens - Thetford
We appreciate your feedback regarding the inconvenience of driving to our garage for repairs, especially in bad weather. We understand your concern about the travel distance and will consider your suggestion for portable covers to improve our service.
Great service
Great communication and organisation from staff. Dropped my car with them in the morning, picked up a couple hours later. Screen replaced perfectly. All assistance/radar/camera systems working perfectly afterwards. No fuss or hassle. Excellent.
21 août 2026
Réponse de National Windscreens - Thetford
We're so pleased to hear about your positive experience! It's wonderful that our staff provided great communication and organization, and that your screen replacement was completed perfectly and efficiently.
Réponse de National Windscreens - Thetford
We're so pleased to hear that you found our booking process easy, and that our staff were friendly and provided excellent service. Thank you for your wonderful feedback!
Réponse de National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great place to fix windscreens
The guys were really helpful and respectable told us a time when it may be ready and it was also explained what would happen.
Would recommend them to people
8 août 2026
Réponse de National Windscreens - Thetford
We're so pleased to hear that our team members were helpful and respectful. It's wonderful that you were informed about the timing and what would happen, and we appreciate your recommendation!
Prompt service and excellent post…
Prompt service and excellent post replacement guidance.
8 août 2026
Réponse de National Windscreens - Thetford
We're so pleased to hear that you received prompt service and excellent guidance after your replacement. Thank you for your wonderful feedback!
Efficient service carried out in 2hours
7 août 2026
Réponse de National Windscreens - Thetford
We're so glad to hear our service was efficient and completed quickly. We appreciate your positive feedback!
Réponse de National Windscreens - Thetford
We're so pleased you experienced very good, speedy service and found our staff helpful. We're also glad the booking process was easy. Thank you for your wonderful feedback!
Professional and great job.
Professional and great job.
Easy to deal with from booking process to staff at the Thetford branch.
23 juillet 2026
Réponse de National Windscreens - Thetford
We're so pleased to hear that you found our service professional and that the job was great. It's wonderful to know that dealing with our Thetford branch was easy from booking to staff interaction. Thank you for your kind feedback!
Since replacing the screen I have an…
Since replacing the screen I have an annoying squeek where the screen or wire loom is not connected properly.
24 juillet 2026
Réponse de National Windscreens - Thetford
We appreciate you bringing this screen issue to our attention. We will investigate this further to ensure proper connection.
Réponse de National Windscreens - Thetford
We're so pleased to hear that you found the booking process easy and our service quick and efficient. Thank you for your wonderful feedback!
Staff were very good
21 juillet 2026
Réponse de National Windscreens - Thetford
Thank you for taking the time to share your positive feedback. We are so pleased to hear you had such a great experience with our staff.
Kind helpful
Greeted well and helpful gentleman. Rang as promised when job was completed. Very polite
7 juillet 2026
Réponse de National Windscreens - Thetford
We're so pleased you were greeted well and found our team member helpful. Thank you for highlighting that we called as promised when the job was completed and that they were very polite!
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