Excellent service, shame about the waiting area. Possibly by coincidence, an electrical fault occurred immediately after the windscreen was fitted. The attitude from the team was a simple 'Custome... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement3 Rutherford Way, Thetford, IP24 1HA Thetford, Norfolk, GB
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Lisez les avis des autres
Always great service. Thetford branch Welcoming on arrival and text message when job is done
L'entreprise a répondu
The lady who booked my car in and out later was very friendly, professional and informative. The work was completed as expected. Communication was good too.
L'entreprise a répondu
Great communication and organisation from staff. Dropped my car with them in the morning, picked up a couple hours later. Screen replaced perfectly. All assistance/radar/camera systems working perfect... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Thetford
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
3 Rutherford Way, Thetford, IP24 1HA, Thetford, Norfolk, Royaume-Uni
- 01842-250-017
4,6
Excellent
375 avis
Demande des avis aux clients
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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Very efficient and helpful in equal…
Very efficient and helpful in equal measure.
A very nice manner and extremely friendly.
I couldn’t improve on the service I received.
3 juillet 2026
Réponse de National Windscreens - Thetford
We're so pleased you found our service efficient, helpful, and that our team had a very nice and friendly manner. Thank you for your wonderful feedback!
The job was carried out under an…
The job was carried out under an extreme heatwave,
Top marks to the engineer.
26 juin 2026
Réponse de National Windscreens - Thetford
We're very happy to hear our engineer provided excellent service, especially during challenging weather. We appreciate your kind words!
Speed and professionalism of staff
1 juillet 2026
Réponse de National Windscreens - Thetford
We're so pleased to hear that you experienced such great speed and professionalism from our staff. Thank you for your wonderful feedback!
Friendly technicians who were very…
Friendly technicians who were very knowledgeable. Left my car as they found it, clean & tidy.
3 juin 2026
Réponse de National Windscreens - Thetford
We appreciate your positive feedback! We're glad our technicians were friendly, knowledgeable, and left your car tidy.
Réponse de National Windscreens - Thetford
We're delighted to hear you received fast, friendly, and polite service. Thank you for your kind words!
Réponse de National Windscreens - Thetford
We are so pleased you were happy with our quick and efficient service. Thank you!
Réponse de National Windscreens - Thetford
We truly appreciate your positive feedback about our excellent staff and service.
Every thing was on time.
18 mai 2026
Réponse de National Windscreens - Thetford
We are so pleased everything was on time. We appreciate your kind words.
Quick, friendly and easy
Lovely chap that sorted the replacement. Good communication and a quick turn around.
Would definitely use the service again (hopefully not needed though!)
20 mai 2026
Réponse de National Windscreens - Thetford
We appreciate your positive feedback. We're glad to hear about the good communication and quick service. We're happy you'd use us again!
I had an appointment at Thetford Branch…
I had an appointment at Thetford Branch for 9.00 and the screen was fitted and calibrated by 10.30. Brilliant service by Terry, but the same cannot be said about the call centre who were unhelpful. I could not be away from home for more than 3 hour as my wife is disabled, I suggested to the call handler the screen could be fitted at home and I would take the vehicle to the depot for calibration. I was told this is not possible as the insurance co. will only pay for one visit. I then suggest I could pay for the calibration. I was then told this would be illegal as all functions must be working. Thanks to Terry all is now working fine.
14 mai 2026
Avis spontané
Réponse de National Windscreens - Thetford
We appreciate you sharing your experience and are truly sorry to hear about the difficulties you faced with our call center. We are glad that the service provided by our technician was brilliant and that everything is now working fine. We are reviewing your feedback internally to improve our customer service.
Réponse de National Windscreens - Thetford
We appreciate you sharing that our service had no issues! We are so happy you were pleased with our work.
Pleasant greeting and efficient service
4 mai 2026
Réponse de National Windscreens - Thetford
We appreciate you sharing that our greeting was pleasant and the service efficient! We are so happy you were pleased with us.
Réponse de National Windscreens - Thetford
We appreciate you sharing that our staff was pleasant and the result brilliant! We are so happy you were pleased with our service.
Réponse de National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Thetford
We appreciate you sharing that our team was friendly and professional! We are so happy you were pleased with us.
Réponse de National Windscreens - Thetford
We appreciate you sharing that our service was good, staff helpful, and timings prompt! We are so happy you were pleased with us.
Staff very friendly told us the best…
Staff very friendly told us the best way to walk into town work done earlier than expected
16 avril 2026
Réponse de National Windscreens - Thetford
We appreciate your positive feedback! We are so happy to learn that our staff were friendly and helpful and that the work was completed ahead of schedule.
Réponse de National Windscreens - Thetford
We appreciate you sharing your feedback regarding our punctuality, speed, and the quality of our work! We are so happy you were pleased with us.
V.good service with a job well done.
9 avril 2026
Réponse de National Windscreens - Thetford
We appreciate you sharing that our service was very good and the job was well done! We are so happy you were pleased with us.
Réponse de National Windscreens - Thetford
We appreciate you sharing that our people were friendly, fast, and efficient! We are so happy you were pleased with us.
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