The men who attended were ver helpful and efficient. The y were honest and informed a new windscreen wasntrequired and repaired chip damage. This gives me trust in your business because you haven’t un... Voir plus
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Établissement
Changer d'établissementUnit 11, Cranham Industrial Estate, WR4 9XN Worcester, Worcestershire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
The service we received was excellent. Our car was sorted within 24hrs of me calling to report, and the gentleman who came to our house to fix our screen were so kind, funny, professional and overall... Voir plus
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Lads was sound, only took hour and half to replace screen, and a phone call afterwards to let me know, got them some biscuits as a thank you gesture, couldnt fault them one bit
L'entreprise a répondu
Very pleased with my recent dealings with these guys. Chris (the fitter) was very up front about the repair, and explained all possible outcomes before starting, so my hopes of a repair were somewha... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Worcester
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 11, Cranham Industrial Estate, WR4 9XN, Worcester, Worcestershire, Royaume-Uni
- 01905-630-144
4,5
Excellent
613 avis
Demande des avis aux clients
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My first appointment was cancelled on…
My first appointment was cancelled on the day due to damaged glass being delivered. I was thankfully booked in the following day (Friday) as I was travelling to Torquay that night. The fitting took less than an hour and the staff there were amazing. My only concern was that I tried to contact where I was having the glass fitted multiple times over the 2 days and the phone was never answered. The phone actually rang while I was in the reception on the day of fitting and there were at least three members of staff just standing about and no one attempted to answer it.
4 juillet 2026
Réponse de National Windscreens - Worcester
We appreciate you sharing your experience with us. We are pleased that we could accommodate your fitting promptly and that our team provided excellent service during your visit. We sincerely regret the difficulty you faced trying to reach us by phone. We are addressing the issue of unanswered calls to ensure better communication for all our customers. Your feedback is invaluable as we continuously strive to improve our service.
Great service
Easy to find, great staff, simple process, great result (just a few smears on the inside to polish out)
29 juin 2026
Réponse de National Windscreens - Worcester
We're so pleased to hear you found us easy to find, our staff great, and the process simple with a great result. Thank you for your feedback!
High praise for the job completed
The men who came out to complete the work did a fantastic job and explained everything and kept me updated at all times. The work was a high level when finished and had been cleaned so well. They were very polite and courteous and respectful. The person who had booked the appointment on the phone again was polite and informative on how things worked.
1 juillet 2026
Réponse de National Windscreens - Worcester
We appreciate you sharing your positive experience. We're happy to hear that our team did a fantastic job, explained everything, and kept you updated. It's great to know the work was of a high standard and that they were polite and respectful. We're also glad the booking process was informative.
Réponse de National Windscreens - Worcester
We're so glad you had a positive experience with us. We appreciate your kind words about our quick, friendly, and neat service.
The company kept me informed
The company kept me informed, the fitter was on time and did a great job. He was polite & friendly and only took an hour :)
I am not sure which depot dealt with mine, it might have been Worcester.
17 juin 2026
Réponse de National Windscreens - Worcester
We appreciate your positive feedback! We're happy to hear you were kept informed and that our fitter was on time, polite, and friendly, completing the job efficiently.
Windscreen change for Nissan Note
It was nice experience. They keep updating the details and work was excellent.
24 juin 2026
Réponse de National Windscreens - Worcester
We're so pleased you had a nice experience and appreciated our updates. Thank you for highlighting our excellent work!
Réponse de National Windscreens - Worcester
We are so happy to hear that you had a very good service and experience with us. We truly appreciate your kind words and positive feedback.
Réponse de National Windscreens - Worcester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
an unpleasant experience
an unpleasant experience, they changed the window but also cut my interior mirror. and now they keep looking for reasons to justify themselves
21 juin 2026
Réponse de National Windscreens - Worcester
Hi,
Thank you for taking the time to review your recent experience.
We’re sorry to hear you’re unhappy and that our service did not meet your expectations.
If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk please include your VRN as the subject of the email
Kind regards,
National Windscreens
Job done without any issues.
Job done without any issues, friendly staff....... all good 👍
16 juin 2026
Réponse de National Windscreens - Worcester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Worcester
We're so glad our process was helpful and straightforward for you. Thank you for your positive feedback!
Amazing service the 2 men that replaced…
Amazing service the 2 men that replaced my window very nice and explained everything they were doing
15 juin 2026
Réponse de National Windscreens - Worcester
We're so pleased our team provided amazing service and clearly explained everything. Thank you for your feedback!
Réponse de National Windscreens - Worcester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Everything explained and kept exactly…
Everything explained and kept exactly to promised time.
11 juin 2026
Réponse de National Windscreens - Worcester
We're pleased everything was clear and on time. Thank you for your feedback!
Helpful member in initial phone call
Helpful member in initial phone call. On time arrival with courteous and knowledgeable technician.
9 juin 2026
Réponse de National Windscreens - Worcester
We're so pleased you found our team helpful and our technician courteous and knowledgeable. Thank you for your kind feedback!
Good experience
Easy. Straightforward booking.
Used Worcester Depot. Friendly reception staff and friendly technician who took time to discuss the work to be undertaken before and after.
9 juin 2026
Réponse de National Windscreens - Worcester
We're so glad to hear you had such a positive and straightforward experience with us, from booking to the friendly Worcester team. Thank you for your kind words!
Poor service and care for brand new vehicle
Booked appointment to drop off my van at 8:30/9am. The friday before my Monday booking, appointment drop off changed to 11am. My company planned my day around dropping the van off at 8:30am. Arrived at 8:30 and they said they had room to start me asap which was good. Reception guy was chatty, waiting room seats were very hard. Left van with them. Collected van after confimed finished by text. Van seat had the fabric pulled. All mark on the dash. The van is 26 plate with 1k on the clock. No response from logging the damage with them. Van was left dirty, brand new van and all the black sealant which had been cut from around the window was on the floor. Took two days after fitting for my automatic wipers to start working correctly? I did clean the sensor. Customer service was poor.
8 juin 2026
Réponse de National Windscreens - Worcester
We are truly sorry to hear about the issues you experienced with your recent service, particularly the scheduling change and the condition of your new van upon collection. We appreciate you bringing these concerns to our attention, including the damage and the automatic wiper functionality. We are reviewing your feedback to improve our processes and customer experience.
Réponse de National Windscreens - Worcester
We're so glad you found our work clean, quick, and high quality!
Good communication, excellent service
Good communication, staff extremely friendly and excellent service. Windscreen was fitted within the timeframe they gave me. Definitely recommend.
5 juin 2026
Réponse de National Windscreens - Worcester
We're so happy to hear our communication was good, and our staff provided excellent service. We appreciate your recommendation!
Efficient
Efficient, excellent communication, prompt service, an easy process. Thank you.
4 juin 2026
Réponse de National Windscreens - Worcester
We're so pleased you found our service efficient, prompt, and easy. Thank you for your kind words!
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