National Windscreens - Worcester Avis 

613
•
TrustScore 4.5 sur 5

4,5

Unit 11, Cranham Industrial Estate, WR4 9XN Worcester, Worcestershire, GB

•

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Lisez les avis des autres

Noté 5 sur 5 étoiles

The men who attended were ver helpful and efficient. The y were honest and informed a new windscreen wasntrequired and repaired chip damage. This gives me trust in your business because you haven’t un... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The service we received was excellent. Our car was sorted within 24hrs of me calling to report, and the gentleman who came to our house to fix our screen were so kind, funny, professional and overall... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Lads was sound, only took hour and half to replace screen, and a phone call afterwards to let me know, got them some biscuits as a thank you gesture, couldnt fault them one bit

L'entreprise a répondu

Noté 5 sur 5 étoiles

Very pleased with my recent dealings with these guys. Chris (the fitter) was very up front about the repair, and explained all possible outcomes before starting, so my hopes of a repair were somewha... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Garage automobile
  2. aussi dans
  3. Atelier de réparation automobile
  4. Service de réparation de pare-brise

À propos de National Windscreens - Worcester

Écrit par l'entreprise

We are here to help.

National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.

Treating Customers Fairly

Protecting the interests of our customers at every stage.

We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.

Contact Centre Employees

Putting safety first

Our promise to customers

We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.

ADAS Car

National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.

Contact us

National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.

We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.

We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.

National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.


Coordonnées de contact

  • Unit 11, Cranham Industrial Estate, WR4 9XN, Worcester, Worcestershire, Royaume-Uni

  • 01905-630-144

4,5

Excellent

TrustScore 4.5 sur 5

613 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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Comment cette entreprise utilise Trustpilot

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4,5

Tous les avis

(613)

21 817 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Excellent service & great communication…

Excellent service & great communication from the team.

30 mai 2026
Logo de National Windscreens - Worcester

Réponse de National Windscreens - Worcester

We appreciate your positive feedback! We are so happy you were pleased with our team and service.

Noté 5 sur 5 étoiles

Vehicle booked in on time

Vehicle booked in on time, works carried out as required, company good to deal with.

27 mai 2026
Logo de National Windscreens - Worcester

Réponse de National Windscreens - Worcester

We're glad to hear your vehicle was serviced on time and the work was completed to your satisfaction. Thank you for your positive feedback!

Noté 3 sur 5 étoiles

Windscreen replacement done well

Windscreen replacement done well. Some debris left on dashboard after the work.
Tried to cancel my appointment after it was booked which led to some stress and uncertainty, and in the end the original appointment was upheld.

1 juin 2026
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Réponse de National Windscreens - Worcester

We appreciate your feedback. We are sorry to hear about the debris and the stress caused by the appointment changes. We are addressing these issues.

Noté 5 sur 5 étoiles

No fuss

No fuss. No drama, wouldn’t know they’d had to replace the windscreen. Job completed within the time stated.

25 mai 2026
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Réponse de National Windscreens - Worcester

We're so glad to hear we could replace your windscreen seamlessly and efficiently. Thank you for your kind words!

Noté 5 sur 5 étoiles

Very pleased with my recent dealings…

Very pleased with my recent dealings with these guys. Chris (the fitter) was very up front about the repair, and explained all possible outcomes before starting, so my hopes of a repair were somewhat lowered.
However, 20 minutes later when he explained all had been completed I was very happily surprised with the results.
Top bloke !!!

28 mai 2026
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Réponse de National Windscreens - Worcester

We are so pleased to hear about your positive experience with our team. It's wonderful to know that we exceeded your expectations with the repair. We truly appreciate your kind words and positive feedback.

Noté 5 sur 5 étoiles

Windscreen replaced on a Golf 2020

Windscreen replaced on a Golf 2020, all very straight forward, very clear contact from National, done at and within times given. Great job - recommend.

26 mai 2026
Logo de National Windscreens - Worcester

Réponse de National Windscreens - Worcester

We are so pleased to hear about your positive experience with our windscreen replacement service. Thank you for your kind words and recommendation!

Noté 1 sur 5 étoiles

Windscreen fitted by National…

Windscreen fitted by National Windscreens has completely ruin whole experience with car. There was before special coat called clima coat keeping temperature inside car down, now there is cheap shit Chinese replacement which is not blocking sun more then normal glass. I will be looking legal case against your company. I have ordered wipers replacement with new windscreen. Two different types were fitted. One Bosh and second Michelin. It's look ugly on car, they couldn't care less. Dashboard normally is vacuumed before windscreen installation, as removing old glass could be messy. They didn't bother to do it.

23 mai 2026
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Réponse de National Windscreens - Worcester

We are very sorry to hear about your experience with the windscreen replacement. We take your feedback seriously and are concerned to learn about the issues you've raised regarding the clima coat and the impact on your car's interior temperature. We are committed to ensuring our customers are satisfied and will investigate this matter thoroughly.

Noté 3 sur 5 étoiles

Great service when the windscreen got…

Great service when the windscreen got replaced but getting it replaced took ages due to them having to order my windscreen from a different manufacturer. So my original appointment got cancelled the day before and had to wait over a week for another one.

16 mai 2026
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Réponse de National Windscreens - Worcester

We are sorry to hear about the delay in your windscreen replacement. We understand how frustrating it is when appointments are rescheduled. We are reviewing our ordering process to prevent this in the future.

Noté 5 sur 5 étoiles

Great Customer Service

Polite, efficient, high work standard

20 mai 2026
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Réponse de National Windscreens - Worcester

We are so pleased you had a positive experience with our team!

Noté 5 sur 5 étoiles

Excellent service today (May 15th 2026)…

Excellent service today (May 15th 2026) by the staff at National Windscreens - Worcester, Keep up with the good prompt work.

JC, Toyota Rav 4

15 mai 2026
Avis spontané
Logo de National Windscreens - Worcester

Réponse de National Windscreens - Worcester

We're so glad to hear you received excellent service from our team. Thank you for your kind words and positive feedback!

Noté 5 sur 5 étoiles

The windscreen fitters arrived at the…

The windscreen fitters arrived at the correct time he stated and carried out the replacement with no mess or problems.We would recommend National Windscreens in the future without hesitation.

7 mai 2026
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Réponse de National Windscreens - Worcester

We appreciate your positive feedback. We're happy to hear that the technician arrived on time and completed the replacement without any issues. We're glad you would recommend us!

Noté 5 sur 5 étoiles

The staff were very welcoming and told…

The staff were very welcoming and told me it could take up to 4 hours as they had to re-calibrate the forward lane assit camera but if I called back in two and a half hours they would see if it could be done by then as I was pushed for time to get back to work and fair play to them it was all finished and very professional. the booking and after care was good as they made sure I was completely happy with everything

1 mai 2026
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Réponse de National Windscreens - Worcester

We're happy to hear that you were welcomed by our staff and that the recalibration was completed promptly to accommodate your schedule. We appreciate your positive feedback regarding our professionalism and aftercare. Thank you!

Noté 5 sur 5 étoiles

Clear communication on timing

Clear communication on timing, polite staff, efficient windscreen replacement

29 avril 2026
Logo de National Windscreens - Worcester

Réponse de National Windscreens - Worcester

We appreciate your positive feedback! We're so happy to learn that you were pleased with our clear communication, polite staff, and efficient replacement.

Noté 2 sur 5 étoiles

Initially time was wasted in replacing…

Initially time was wasted in replacing the screen as a home visit was booked to replace the screw the evening before the appointment I was called to reschedule as someone realised that due to senses in the screen this couldn’t be done at home the earliest appointment was after a week at the Worcester garage. On the day the appointment went well I was given a realistic time scale of the process and a text message was sent to me when I had to collect the car however when I returned home I noticed the caps on both the front wipers had been broken while removing and were just sitting on the Knut which wasn’t obvious on initial inspection

28 avril 2026
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Réponse de National Windscreens - Worcester

We appreciate you bringing this to our attention. We regret the initial scheduling issues and that the wiper caps were damaged during the service. We'll review this to improve our service.

Noté 3 sur 5 étoiles

Windscreen chip problem

Did not arrive until 5.30pm. Polished out minor chips but did not repair main chip. Said repair would still show. Very disappointing. Maybe a second opinion is needed.

30 avril 2026
Logo de National Windscreens - Worcester

Réponse de National Windscreens - Worcester

We regret the late arrival and that the main chip repair was unsatisfactory. We appreciate your feedback and will review our procedures.

Noté 5 sur 5 étoiles

Efficient

Efficient work

30 avril 2026
Logo de National Windscreens - Worcester

Réponse de National Windscreens - Worcester

Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.

Kind regards,
National Windscreens

Noté 5 sur 5 étoiles

I was very impressed with the speed and…

I was very impressed with the speed and efficiency of the company.

28 avril 2026
Logo de National Windscreens - Worcester

Réponse de National Windscreens - Worcester

We appreciate you letting us know you were impressed with our company's speed and efficiency! We are so pleased with your feedback.

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