Fitters rung when on way very polite arrived on time very efficient and did a great job left everything clean and tidy very impressed
L'entreprise a répondu
Établissement
Changer d'établissementUnit 2, Victor Court, YO41 4EN York, North Yorkshire, GB
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Lisez les avis des autres
Very easy to book online without ever contacting insurance company. Paying excess was straightforward and simple. Was kept informed about my appointment. Staff were extremely friendly. Nice to deal... Voir plus
L'entreprise a répondu
Great communication from start to finish. The technician kept up us updated with his time of arrival . He fully explained the process and fixed the windscreen. A very easy process from contacting th... Voir plus
L'entreprise a répondu
I responded by e mail to you previously with full details; basically too many text messages and e mails when one telephone conversation will suffice. Cut out the automation and robots and learn to bec... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - York
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 2, Victor Court, YO41 4EN, York, North Yorkshire, Royaume-Uni
- 01904-295-015
4,4
Excellent
626 avis
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Looks no different still looks cracked…
Looks no different still looks cracked don't believe it will last the winter. I think the windscreen should have been replaced
9 octobre 2026
Réponse de National Windscreens - York
We are truly sorry to hear that you are unhappy with the appearance of the repair and concerned about its durability. Unfortunately, we can’t guarantee the appearance after the repair. Our goal is to restore the strength of the windscreen and to contain the damage. If you would like the windscreen replacing please let us know and we can arrange this for you.
Top job
Fitters rung when on way very polite arrived on time very efficient and did a great job left everything clean and tidy very impressed
9 octobre 2026
Réponse de National Windscreens - York
We're so pleased to hear that your fitters gave you advance notice and arrived right on schedule! It's wonderful to know that our team was so polite, efficient, and careful to leave your space completely tidy after delivering such great work. Thank you so much for sharing your positive feedback!
0n time good work
9 octobre 2026
Réponse de National Windscreens - York
Thank you for taking the time to share your positive feedback. We are delighted to hear that our team provided prompt service and that you were happy with the quality of our work. We truly appreciate your support!
Great job and polite and knowledgeable…
Great job and polite and knowledgeable fitter.
2 octobre 2026
Réponse de National Windscreens - York
We are so pleased to hear that you experienced high-quality service from a polite and skilled member of our team. Thank you very much for taking the time to share your wonderful feedback!
good service
16 septembre 2026
Réponse de National Windscreens - York
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Communication was very good
Communication was very good. The repair was excellent and almost invisible
16 septembre 2026
Réponse de National Windscreens - York
We're so pleased to hear that our communication was very good and that you found the repair to be excellent and almost invisible. Thank you for your wonderful feedback!
The booking was easy and a chance to…
The booking was easy and a chance to speak to someone helped significantly.
The individual that carried out the work was helpful and explained everything that I needed to know clearly. He was also pleasant.
12 septembre 2026
Réponse de National Windscreens - York
We're so pleased to hear that your booking was easy and that speaking to someone was helpful! It's wonderful that the individual who carried out the work was helpful, explained everything clearly, and was pleasant.
Professional Job
I got booked in really quickly and was advised of the timescale it took to replace the windscreen, I was not waiting too long and was given aftercare advice. It was professional from start to finish.
1 septembre 2026
Réponse de National Windscreens - York
We're so pleased to hear that you were booked in quickly and advised of the timescale for your windscreen replacement. It's wonderful that you didn't wait long and received aftercare advice, and that the service was professional from start to finish.
Great job done replacing my windscreen
Great job done replacing my windscreen, they just forgot to call me to let me know to come and collect it. I just waited at home longer than I needed to.
3 septembre 2026
Réponse de National Windscreens - York
We're glad to hear you were happy with the windscreen replacement. We sincerely apologize for the oversight in not contacting you for collection and for any inconvenience this caused.
Great service.
5 septembre 2026
Réponse de National Windscreens - York
Thank you for your positive feedback!
Réponse de National Windscreens - York
We're so pleased to hear that our colleague got the job done quickly and efficiently without any fuss. Thank you for your wonderful feedback!
Réponse de National Windscreens - York
We are so pleased to hear that you experienced such amazing, fast, and clean work. We truly appreciate your positive feedback!
Great service
The person that fixed my windscreen went above what he should have done. When I left there was a lot of wind noise from the front of my car. I returned to the shop and the person dropped what he was doing and fixed the problem.
7 août 2026
Réponse de National Windscreens - York
We're delighted to hear that our team went above and beyond to ensure your satisfaction. We're glad we could quickly resolve the wind noise issue when you returned to the shop. Thank you for your kind words!
Exalent service,I am highly recommend…
Excellent service,I highly recommend this company
29 août 2026
Réponse de National Windscreens - York
We're so pleased to hear that you experienced excellent service and that you highly recommend us. Thank you for your wonderful feedback!
Efficient service
Dropped the car off, went off for a couple of hours, got a phone call to collect all done. Very efficient service
29 août 2026
Réponse de National Windscreens - York
We're so pleased to hear that your car was ready quickly and that you received a call when it was done. It's wonderful that you found our service very efficient!
Very easy process
Great communication from start to finish. The technician kept up us updated with his time of arrival . He fully explained the process and fixed the windscreen.
A very easy process from contacting them to a fixed windscreen at a time of our choosing.
28 août 2026
Réponse de National Windscreens - York
We're delighted to hear about your excellent experience! It's wonderful that our communication was great from start to finish and that our technician kept you updated. We're pleased the process was easy and that your windscreen was fixed at a time of your choosing.
Guy fitting windscreen was great
Guy fitting windscreen was great.
Unfortunately the planning lead up to this dates confusing as told to take to branch but booked in at house.
27 août 2026
Réponse de National Windscreens - York
We're glad to hear our technician provided great service. We apologize for the confusion regarding your booking and will review our scheduling process.
Everything went to plan
Everything went to plan. Delightful young lady met me at reception, promptly dealt with photos, and did a first class job. Thanks
25 août 2026
Réponse de National Windscreens - York
We're so pleased to hear that everything went to plan and that our team member at reception was delightful and did a first-class job. Thank you for your positive feedback!
Réponse de National Windscreens - York
We're so pleased you experienced good communication and found our service to be efficient. Thank you for your wonderful feedback!
Efficient service
My appointment was booked through my insurance company after my windscreen was damaged by a large stone from a passing lorry. It was confirmed by phone the next day - so I was able to confirm I would be able to wait whilst the work was done.
The site is at the back of a large industrial estate, quite a few minutes walk from the nearest village.
On arrival, I was greeted by the technician and told how long the work would take.
The waiting area was basic but OK - but note no access to drinks or toilets though (neither of which I needed - fortunately).
The work was completed within the timeframe I was given and I was briefed on what to do / not to do in the following days before I left.
The two staff I met were friendly, polite and professional throughout.
Apart from the location (which is no fault of the staff), it was a good experience.
19 août 2026
Réponse de National Windscreens - York
We're so glad to hear that your experience with us was a positive one, despite the slightly out-of-the-way location. It's wonderful to know that our technicians were friendly, polite, and professional, and that the work was completed efficiently. Thank you for your kind words!
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