Fitters rung when on way very polite arrived on time very efficient and did a great job left everything clean and tidy very impressed
L'entreprise a répondu
Établissement
Changer d'établissementUnit 2, Victor Court, YO41 4EN York, North Yorkshire, GB
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Lisez les avis des autres
Very easy to book online without ever contacting insurance company. Paying excess was straightforward and simple. Was kept informed about my appointment. Staff were extremely friendly. Nice to deal... Voir plus
L'entreprise a répondu
Great communication from start to finish. The technician kept up us updated with his time of arrival . He fully explained the process and fixed the windscreen. A very easy process from contacting th... Voir plus
L'entreprise a répondu
I responded by e mail to you previously with full details; basically too many text messages and e mails when one telephone conversation will suffice. Cut out the automation and robots and learn to bec... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - York
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 2, Victor Court, YO41 4EN, York, North Yorkshire, Royaume-Uni
- 01904-295-015
4,4
Excellent
626 avis
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Our experience at national windscreen…
Our experience at national windscreen was great, the guy that served us was very polite helpful and informative, he told us everything we needed to know and nothing was a bother. I would have no reservations in recommending national windscreen to anybody 10/10.
Thank you very much
R whitehead
25 juin 2026
Réponse de National Windscreens - York
We appreciate you sharing your positive experience. We're happy to hear that our team member was polite, helpful, and informative, making your experience a great one. It's wonderful to know you would recommend us.
Problem solved quickly and efficiently.
23 juin 2026
Réponse de National Windscreens - York
We are so glad we could help resolve your problem quickly and efficiently. We appreciate your kind words!
Very easy to book online without ever…
Very easy to book online without ever contacting insurance company. Paying excess was straightforward and simple. Was kept informed about my appointment. Staff were extremely friendly. Nice to deal with. Contacted me when completed. It took about an hour…was told it sometimes takes up to four hours. Great job on fitting the glass. Looks brand new…like when it came from the factory. No grubby fingerprints or footprints anywhere. Glass was crystal clear. Mirror fitted perfectly. First Class Service. HIGHLY RECOMMEND!!!!
26 juin 2026
Réponse de National Windscreens - York
We're so pleased to hear you had such a positive experience with us! It's great that booking and paying your excess were straightforward, and that our staff were friendly and kept you informed. We're especially happy that the glass fitting was completed to such a high standard, looking brand new. Thank you for your wonderful recommendation!
The staff arrived in the morning which…
The staff arrived in the morning which gave me the time to chase other activities I had for the day. He did a fantastic job by not leaving the car untidy.
20 juin 2026
Réponse de National Windscreens - York
We're delighted to hear our staff arrived promptly, allowing you to manage your day effectively. We're also glad to know the job was completed to your satisfaction and left your car tidy. Thank you for your positive feedback!
Réponse de National Windscreens - York
We're so glad to hear you experienced good, fast, and seamless service. Thank you for your kind words!
Did everything was meant to…
Did everything was meant to professional/efficient. Would have preferred a waiting room as had to walk to find a cafe.
12 juin 2026
Réponse de National Windscreens - York
We're glad to hear our service was professional and efficient. We appreciate your feedback regarding a waiting area and will consider it.
They help me out so I get back home…
They help me out so I get back home quickly,which was a 45 mile home .
17 juin 2026
Réponse de National Windscreens - York
We're so glad we could help you get home quickly, even from 45 miles away. Thank you for your kind words!
A Service You Should Avoid — Especially for a Luxury SUV !
My follow‑up feedback for National Windscreens is unfortunately even more negative than my initial review. Not only was the service on 03 June 2026 poorly executed, but there has been zero follow‑up to address the untidy and careless work left behind. The technician struggled to identify obvious scuffs and chips until we guided him, and the windscreen was returned with solution residue that affected visibility — unacceptable for any vehicle, let alone a luxury SUV.
Their lack of aftercare shows how little attention they pay once the job is done. If this is their standard, they should be the last company you trust with your windscreen, because you may end up with it in a worse state than before they touched it !
3 juin 2026
Avis spontané
Réponse de National Windscreens - York
We are truly sorry to hear that your follow-up feedback is even more negative. We acknowledge the issues with the service and the lack of aftercare. We are concerned about the residue affecting visibility on your vehicle.
Kept in touch regarding timing and…
Kept in touch regarding timing and completed the repair in 1 mins helpful engineer thanks
18 juin 2026
Réponse de National Windscreens - York
We're so pleased we kept you informed and our engineer completed the repair quickly. Thank you!
I was contacted by Tom the technician…
I was contacted by Tom the technician he was pleasant and polite with time of arrival I can't fault his work, I would recommend National Windscreens anytime
Mary Day Pool Dorset - Service
18 juin 2026
Réponse de National Windscreens - York
We're so happy to hear about your positive experience! We truly appreciate you recommending our services.
Van with cracked screen processed…
Van with cracked screen processed quickly and efficiently. BUT the promised £35 refund for non-fitment of wiper blades remains unactioned
11 juin 2026
Réponse de National Windscreens - York
We appreciate your feedback on the van service. We're concerned about the unfulfilled refund and are looking into it.
Réponse de National Windscreens - York
We are glad you had a great experience.
Very pleased with service
Very pleased with service, quick turnaround & excellent communication
5 juin 2026
Réponse de National Windscreens - York
We're so pleased you received quick service and excellent communication. Thank you for your feedback!
Réponse de National Windscreens - York
We appreciate your positive feedback. We are so glad you had a great experience with us.
They left mess inside the car scratched…
They left mess inside the car scratched it on bonnet two screws not been put back and I don't t know were they came from but was left in the bonnet gap from were glass put in so no was not happy
9 juin 2026
Réponse de National Windscreens - York
We are truly sorry to hear about the issues you experienced. We take your feedback seriously and will investigate these concerns immediately to prevent future occurrences.
Disappointed and untidy work !
My appointment with National Windscreens on 03 June 2026 was disappointing. Despite working on a luxury SUV, the technician couldn’t locate the scuffs and chips on a rainy day until we pointed them out ourselves. Even after completing the repairs, the windscreen was left smeared with solution residue, making visibility worse than before. For a service arranged through my insurance, I expected far better professionalism and care. Based on this experience, I would not recommend National Windscreens to anyone looking for reliable windscreen repair.
3 juin 2026
Réponse de National Windscreens - York
We are truly sorry to hear about your disappointing experience with our service. It's concerning that the scuffs and chips were difficult to locate and that the windscreen was left with residue. We are investigating this matter to ensure our standards are met.
Excellent service from all staff
2 juin 2026
Réponse de National Windscreens - York
We appreciate your kind words.
I was able get a specific booking time…
I was able get a specific booking time as I had to wait for the repair. The repair then only took an hour and a half. Very efficient and accommodating.
3 juin 2026
Réponse de National Windscreens - York
We're happy to hear that we could accommodate your specific booking time and that the repair was efficient. Thank you for your positive feedback!
Réponse de National Windscreens - York
We are so pleased to hear you had such a positive experience with us. Thank you for your kind words!
Réponse de National Windscreens - York
We're glad our team was helpful and professional!
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