Fitters rung when on way very polite arrived on time very efficient and did a great job left everything clean and tidy very impressed
L'entreprise a répondu
Établissement
Changer d'établissementUnit 2, Victor Court, YO41 4EN York, North Yorkshire, GB
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Lisez les avis des autres
Very easy to book online without ever contacting insurance company. Paying excess was straightforward and simple. Was kept informed about my appointment. Staff were extremely friendly. Nice to deal... Voir plus
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Great communication from start to finish. The technician kept up us updated with his time of arrival . He fully explained the process and fixed the windscreen. A very easy process from contacting th... Voir plus
L'entreprise a répondu
I responded by e mail to you previously with full details; basically too many text messages and e mails when one telephone conversation will suffice. Cut out the automation and robots and learn to bec... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - York
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 2, Victor Court, YO41 4EN, York, North Yorkshire, Royaume-Uni
- 01904-295-015
4,4
Excellent
626 avis
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Réponse de National Windscreens - York
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our service quick and professional.
The man who fixed our windscreen was…
The man who fixed our windscreen was very friendly
25 juin 2025
Réponse de National Windscreens - York
We're happy to hear that the technician provided friendly service during your windscreen repair. Thank you for your positive feedback; it means a lot to us.
Windscreen replacement very…
Windscreen replacement very satisfactory and took less time to do than I thought. Distance we needed to travel from Thirsk made it take up most of a day.
17 juin 2025
Réponse de National Windscreens - York
We're happy to hear that your windscreen replacement was satisfactory and completed quickly. We acknowledge the distance from Thirsk made it a long day for you, and appreciate your feedback.
Gave me a quote that was reasonable
Gave me a quote that was reasonable, arrived on time and even informed me an hour before arriving. The technician did a good job and was done in less than an hour.
17 juin 2025
Réponse de National Windscreens - York
We're happy to hear that you had a positive experience! We appreciate you mentioning the reasonable quote, punctuality, and efficient service. Thank you for your feedback.
Réponse de National Windscreens - York
We appreciate you sharing your feedback regarding our speedy replacement and great service! Thank you for your positive experience.
Réponse de National Windscreens - York
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Very good service and tidy finish to my…
Very good service and tidy finish to my car polite person a credit to your company.
10 juin 2025
Réponse de National Windscreens - York
We appreciate your positive feedback! We're happy to hear you received very good service, a tidy finish, and polite interactions. Thanks for your comments.
Réponse de National Windscreens - York
We appreciate your positive feedback and are happy to hear that you received exceptionally good service from our team.
Helpful staff before and after my…
Helpful staff before and after my windscreen was replaced. The job was completed efficiently and the car was returned I good working order
10 juin 2025
Réponse de National Windscreens - York
We appreciate your positive feedback. We're glad to hear that our staff were helpful and the windscreen replacement was completed efficiently, with your car returned in good working order.
The man who came was very professional…
The man who came was very professional and completed the job within the given time frame.
I have no complaints at all ..... unless the windscreen leaks when it rains!!
4 juin 2025
Réponse de National Windscreens - York
We're happy to hear that the service was professional and efficient. We appreciate your positive feedback and hope you remain satisfied. Should any issues arise, please contact us.
Réponse de National Windscreens - York
We're happy to hear that our service was prompt and informative, and that the job was sorted quickly for you. Thank you for your positive feedback!
A great friendly service
A great friendly service. Kept me in the loop as to what was happening and how long it would take.
30 mai 2025
Réponse de National Windscreens - York
We are happy to hear that you received friendly service! We're also glad that we kept you informed about the progress and the estimated time frame. Thanks for your feedback.
Very nearly cancelled my appointment
Very nearly cancelled my appointment, but then did a magic turn around and got my car in and was done absolutely fine!
30 mai 2025
Réponse de National Windscreens - York
We appreciate you sharing your experience! We're glad we could accommodate your service needs and that everything was completed to your satisfaction. Thank you!
York National Windscreens
Job well done & great service from Steve & Co at York branch.
Thanks.
31 mai 2025
Réponse de National Windscreens - York
We appreciate your positive feedback and are happy to hear about your great service at the York branch. Thank you for acknowledging the team's work!
Paint damage during screen fitting
Screen fit fine but car incurred 3 scratches through paint on bonnet and wing during fitting. Also glass shards in car.
6 juin 2025
Réponse de National Windscreens - York
We are very sorry to hear about the damage and glass shards. We appreciate your feedback and will review our fitting process to prevent this from happening again.
Check before you travel.
Technical Staff on site were excellent.
Original appointment was invalid, with no slots available on date given.
First windscreen delivered to depot was wrong.
Top marks to technicians for staying calm and being polite and helpful in a crisis.
30 mai 2025
Réponse de National Windscreens - York
We appreciate you bringing these issues to our attention. We're glad the technical staff provided excellent service during the difficulties. We'll review the appointment scheduling and initial delivery to prevent similar situations. Thanks for your feedback.
Long waiting time
The service was excellent – quick and pleasant.
As it was raining, I had to drive into the garage, but fortunately the appointment wasn’t rescheduled.
However, I wasn’t entirely happy with the long waiting time.
I had to drive around with cracked windscreen for a week and a half, which made me feel quite uneasy and led me to avoid main roads.
27 mai 2025
Réponse de National Windscreens - York
We appreciate your feedback and are glad the service was quick and pleasant. We regret the long wait for your windscreen repair and the unease it caused. We will review our scheduling to improve wait times.
Réponse de National Windscreens - York
We're happy to hear that our service met your expectations with its promptness and convenience. Thank you for your positive feedback!
Excellent work
Excellent work, well organised ….very helpful. Windscreen fitted and safety camera sorted in good time. Customer service very good …..helpful with my dog (Albert) who had to be with me. All very very good. Recommend highly.
Thank you
29 mai 2025
Réponse de National Windscreens - York
We're happy to hear that you had an excellent experience! We appreciate your recognition of our team's helpfulness and efficiency in completing the windscreen fitting and safety camera calibration. We're also glad we could accommodate Albert. Thank you for your recommendation!
Réponse de National Windscreens - York
We're happy to hear that your experience was quick and easy. Thank you!
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