Native Avis 189

I ordered nearly a month ago and still not have received my products. Every time I email them they send an automated email and claim it's "on the way". BS Horrible service so I can't even review the product. If it's as bad as the company's service, NO THANKS!

The company is okay at the time. I was able to get hold of someone when I got charged customs duty for shipping to the uk, and it was resolved. Which is why I gave 2stars.
But then, the product!!! First, I got about since different fragrances for myself and my partner. Started using it, and still struggling to finish it, my partner has even abandoned his own to me. The problem is first, it does t last even up to 8hours, and also being that I wear white shirt to work, it ends up have this very bold brown stain under the armpit, that refuses to wash out unless you use a bleach. Guess that’s why my partner stopped using it too. It’s soooo embarrassing, that midday, the armpit of your white shirt is already looking as if you put on a dirty shirt to work. I would recommend. The rest of the order would have to go to the bin unfortunately, cos I can’t endure the embarrassment anymore. The brown stains are horrible. Ruined some of my clothes cos I can’t use bleach on them unfortunately.

I LOVE the plastic-free deodorants! My only gripe is that they don't send out an "upcoming auto renew' email for subscriptions as Amazon does. I like to change up my scents each order but theyll just charge your card out of nowhere. Usually there's months between subscription dates so it's difficult to remember. Would be nice to have a little heads up.

Love. This. Deodorant! The smells are great more often than not in my opinion. The couple of times I’ve worked with customer service they were kind and quick to respond. They seem to finally have their point system figured out, so that’s good. I will definitely continue to buy from them, though I wish they had more scents in the plastic free. Seems odd to have more scents in plastic when they want to be a more natural company.

The product is good but the customer service is horrendous. They do not care about customer loyalty. I have had a subscription for 3 years. I had chosen thier seasonal scent for one 3-month period to change things up and forget to change it back to my regular scent the following month so they sent me a predetermined scent. I reached out to them saying the citrus spritz scent I received by default I absolutely disliked and asked if they could do anything for me, like an exchange. I received this absolutely condescending email stating they could make a ONE time exchange on 1 of the deodorants (I ordered 3 because of the shipping costs). When I replied to this email stating I wanted to cancel my subscription I didn't get any response. Two weeks later I had to reach back out to them and when I asked why their customer service was so poor, they simply cancelled my subscription. After being a loyal customer for 3 years you would think they would do something for customer satisfaction and instead were easy to just cancel me. I would rather support a company who cares about it's customers. Clearly Native is just out for greed.

Previously I used their products when I lived in Australia, but I moved back to Europe over a year ago and I can no longer order them. They initiated changes in the shipping policies but it's been ages since shipping to Europe is unavailable.
I wish there was an option to ship to EU even on a higher cost.

Would love to say something positive but apparently they don‘t ship to most countries, which is ok if that was stated early on. I browsed the website for over 30min and only saw I couldn‘t even order after wanting to give my address at checkout. So closed the website and got like 8 reminding mails that I forgot things in the cart… Why even launch ads in Switzerland Insta when you don‘t ship here? Why isn‘t it possible to ship when smaller buisnesses can do so for years now?

Do not buy from this company

As they have used Elle Darby that is a Racist to market there products she did not care one bit about the people Elle hurt she just used her to try and make money. I could never support a company like this being one of the people that she hurt on more that one occasion.

You will have to fight for a refund. And can only get a refund on your first order.
I guess nobody at this company ever screws up a later order.

Native order number #S11981764

Used to love the company but they suddenly stopped shipping to the UK, its been 9 months now. Was a customer for over a year and really want to use the products but doesn't seem i'll be able to anymore

They randomly cancelled my order without even notifying me. I have had trouble with them before, but this is a new low.

I've ordered before with no issues and like their body wash. But I'm a little irritated my second time around. I ordered a week ago today, and then the next day I got shipping conformation saying the shipping label was created and I was due for delivery today. They waited until last night to actually give it to UPS. Why wait until the last minute? They claim to ship their order out within 2 days of ordering and that you'll get your order in 3-7 days. Maybe they should update this if they're struggling to keep up with orders or if they're having issues.

It's a shame that I am here writing this bittersweet review. I'll start with the positive. Up until Feb 2022...for approx 3 years... I've been a very happy customer. I love the body wash. A small bit lathers up soooo much. The bottle goes a long way. Their scents I have enjoyed.

The deodorant has mostly been a positive experience. I noticed as soon as I tried the charcoal... that I was smelly at the 1st activity... but that wasnt the case with the others- coconut vanilla (for example).

I've read some previous reviews about this being a lighter weight deodorant...I agree

I give the deodorant a 4/5... and I like the idea of the plastic free option

Which leads me to my negative review!

My last order included the plastic free...but never arrived 🤪 Feb 2 I placed my order...recieved the chipper confirmation email.. got my tracking... it left.... and when my order arrived it wasnt my order.

This is where I went seeking customer for the 1st time in 3 years & learned it wasnt going to be a good experience

The package that arrived were not the scents I ordered & it was a smaller order. I looked back at the label on the box... and my sticker was placed over top of another shipping label....but exposed was another recipient's name and a partial Toronto address. AHHH ok this makes sense now Maybe this guy has my order? 2 Toronto deliveries....who knows

My engagement started off well... the 1st day ... "Julia" seemed perplexed as to how I got someone else's order. Seemed interested to help me. And then disappeared. Poof gone. I've been in customer service.. it's so important... this ghosting was so childlike and I actually couldn't believe this was how it was going down.

I've commented on their stories sent ample email Messaged thru IG. Once, 4 weeks after order placed, I for a response saying "what's your order # and email" and another reply saying "were just a small business ..doing our best" I even offered my phone # so someone could call and under stand that I got someone else's order and simply wanted mine.

Long and short ... Julia is a hoax and their CS is something to be desired

Best I could do to get my money back was report them to Visa Fraud. I recommend the same ... get your $ back. And I hope visa gets the money from Native

I'm now going to start the exploring again and will hopefully find a local canadian company.

Good luck in your research

I have no problems with the product, it's the company I find unethical. I'm being charged month after month, getting the same scent (no longer wanting to use them) and am unable to cancel. I've tried the "forgot my password" option numerous times and the email never comes. Now, I know that it isn't an issue of not having an account, otherwise I would not get billing and order updates. It takes way too long to get ahold of anyone, so the issue persists. I'm sick of this front of being a non-wasteful, ethical company, when the website is non-functional when it needs to be, resulting in wasting my money on products that I don't need or want. I'd rather buy it in the store, except they don't have any of the scents that I love, so... Time to say goodbye

I love the companies products, I just figured I’d make a review for the company, because they give 💯

I bought this deoderant at a local big box store. Within a few days of using it I developed a severe rash that eventually caused skin breakdown. When I reached out to native they refused to give my money back. They claimed because I didn't buy the product from their site they won't stand behind their product, but yet they offered a reason why my skin was sensitive to the product. BAKING SODA!!! So this reaction is a KNOWN issue but yet they do not warn consumers!!! Shame on you native! Spend a few extra dollars and buy Lume!!! A much better product!!!

I switched to sensitive Native deo after using a UK based (where I am) natural deodorant that burnt my armpits. The majority of the scents I chose smelt amazing and lasted most of the day. I had no reaction to the product thankfully.
I wouldn't say this product is ideal for heavy sweaters but was fine for me just sat at my desk working from home during all seasons of the year.

Unfortunately Native have updated their shipping policy so I can no longer order to the UK. Such a shame as now I will have to find an alternative.

This product is the worse. I started getting bumps under my arm and I was fearing I had cancer. I stopped using it for 2 days and the bumps began to disappear. My recommendation is to not purchase this product. It is not cracked up to what they advertise- especially if a product causes injury.

My actual rating would be 3.5

I have had no issues with their customer service. I even got a replacement when I ordered a scent I thought was awful (butterscotch). I just wrote to them that it smelled awful as a review for the one product and they gave me a better one at no charge.

I will say that the product is for LIGHT workers. In office , no heavy lifting etc. Which I think is where the product fails and should be more clear. If you sweat, because it's for sensitive skin, the deodorant clumps up and can damage clothes. It's a fairly important factor they should make clear.

But if you have light days, it's good and the products are fairly prompt for direct orders. I think a lot of reviews I read said it took like 2-4 weeks? Since that's the estimate I am generally given, I think that's to be expected. If you don't want to wait, they do sell the products at Target now so you no longer have to wait. Target just doesn't have the variety of online so, I don't tend to purchase there.

I honestly am so sadden to be writing this bad review, as I typically only write positive reviews and try to always be understanding of things. However, I placed my order on November 8 and it's now November 17 and the company hasnt even gotten the box to UPS, even though native claims they get their orders out within 3-7 days. This is bananas to me. I am a subscription holder to companies such as mighty nest and grove collaborative and THEY offer great customer service, they even have a real person who can personally look into your order and show that you being a loyal customer is important to them. I've sent at least five emails and the responses are all just auto generated. They just try to pacify you claiming your order is on the way and not to worry. They constantly give you your tracking information, as though to taunt you that literally nothing has been handled and you still aren't receiving your order.

I really actually love their products, but I cancelled my subscriptions today. If I plan on purchasing something from them I'll just get it from Target, at least when I spend my cash, I'll have the product in hand.

Nobody cares about their customers there. It's ridiculous. I've been reaching out to try to get a refund. I honestly don't think I'll get it though. Please don't order from them online.