Naturaldispensary Avis 

I ordered at 5pm yesterday and my supplements arrived in less than 24 hours! Thank you 😊

I returned an order to them, as I was not going to use it. Three weeks later, I contacted them, as I had not received a refund to be told that it had not arrived. I contacted them again two week's later to be told that it had still not arrived and I needed a tracking number. I supplied a photo of the Post Office receipt and was then told by return that my item was in the "Non-Identified" category and that the had now tracked it. This was strange, as I had included the order number and my details in the return packet. I cannot help but think that if I had not followed it up, I would not have got my refund. A plausible ploy to avoid paying.

Thank you to the Natural Dispensary support team for resolving the issue so quickly and even providing compensation. I was pleasantly surprised.

Wow .... What a car crash this company has become! They changed their website and its been infuriating and impossible to order without having to call them and speak to SOME dismissive staff. My practitioners discount was removed at checkout. When you call them they talk you through a complicated process which looks like their 'NEW' SYSTEM' and here to stay. So i wont be ordering from them after being a customer for many years. I am sick of hearing "there is a glitch with our new system" ..... Well that glitch that has been ongoing for months has will probably cost them my business.

Having used for a decade I finally admit defeat.
A new website that resembles in appearance and function something from the 2000's replaces their pristine looking one.
I even called to discuss the inability to login on their peculiar system. The reset link not even working. Someone answered I honestly thought was a recorded voice or robot. It was like speaking with a speaking clock. Incapable to listen to my comments and completely disinterested.
They know best. Arrogant and clueless.
I've built some rather large companies probably 100 or more tikes this outfit. If that was my company the robot would go. The website and IT wouod be escorted off the premises before they completely annihilate the company. What's sad is all the directors listed and non of them seem to give a shi* how can they when it's so backwards ? Whatever is discussed in board meetings?
Inhad issues previous with this peculiar outfit when repeated despatch via some farty courier I didn't want despite selecting Royal Mail.
Again they know best. How could the customer know which courier deliversnkost reliably to them?
Ahh they did say many practitioners lived true new prehistoric dysfunctional website. Sadly most practitioners from my experience are pretty clueless and hopeless in business. Despite that being their only ambition. I wonder if this lot are all ex practitioners I can only guess.

I wish I could give no stars at all.
I spent £68 with Natural Dispensary. One of the items was 180 Vit C tablets. They are too large to be swallowed comfortably. I choked when I tried to swallow them. The company refuse to refund because I have opened the tub. Of course I did, how could I know the size otherwise. The woman on the phone was rude, uncaring and certainly doesn't know what Customer Service means. I will never order from them again. When I phoned Lamberts, they were very nice and said that had I bought them direct I would have got a refund. This is how we learn!!!!

I purchased 2 tubs of 150g NAC, I received 2 60g tubs. I went to a lot of trouble getting them as this company no longer ship to Ireland, so I had to get a friend of a friend to bring them with them when visiting Ireland. When I spoke to customer service they apologised and said they would refund 1 of the tubs. I did not accept this as I received less than 1 tub. In the end with a bit of twoing and froeing they kindly refunded the full amount and let me keep the 2 small tubs. I was very satisfied with the outcome.

great range of products and excellent service, website or phone, from this company over many years. very easy to contact and despatch of orders incredibly speedy

Unfortunately the customer service is non existent. I contacted them 3 times as I received several products with soft capsules that had broken.
I assumed they’d be reputable and do the tight thing by either replacing the products or refunding me, however, nearly 6 months later they still haven’t approached me not even to apologise and I had been a loyal frequent customer.
I now deal with a different provider.

I have made quite a few orders with this company (which is used by nutritionists) - and have never had an issue and things always arrive very very quickly. They do not always stock everything I'm after and guess the website UI/UX is a little old fashioned, but have never had any problems.

Customer service was rubbish, when I sent photographs of a product they supply, which broke with a slight knock, that is not fit for purpose.
Everyone I know who bought this product from a local health shop has broken it, because the glass pitcher from Tappwater is so flimsy and thin, they break like no other piece of glass would. Having supplied proof of purchase and photographic evidence, they refused to replace the defective object, saying "It had been used" Well what did you think I bought it for? To sit on a shelf and do nothing. The worst outcome possible from a company selling an object that is not fit for purpose.

Got notified of a surgurical procedure with quite short noticed and needed some supplements quickly. We called the Natural Dispensary and spoke with Kieran after 4pm on a Friday hoping that he could help. Kieran was excellent and arranged for our order to be picked and dispatched before they finished for the weekend. The supplements arrived on the Saturday which was excellent- many thanks Kieran for all your help.

excellent company, excellent service, broad variety of products available, fast delivery

They are always very quick to deliver and their customer service is very quick to resolve any issues as well. I have used them for several years and would recommend. Competitive prices and a great selection of good quality supplements.

High quality products

The only comment I can make is that there is absolutely no customer service. You send an email /
Enquiry and no one replies. I have started my search on other companies that supply the same or similar products without all the additives that they use !

I purchased The Really Healthy Company NAC Augmented (N-Acetylcysteine) 90's in May and I contacted The Natural Dispensary in July about the side effects that I was experiencing before I left a review.

Unfortunately, I had to stop taking the supplements as it gave me acid reflux and constipation.

I was also surprised and disappointed to see that for how much they cost it isn't a clean product and contains an anti-caking agent when there are other similar products on the market that cost a lot less and that do not contain these additives, which is the likely cause of my issues and why I had to discontinue it.

I was asked to complete a reaction form, which I did, and I was told that the form would be forwarded to the supplier for their advice and feedback and that they would be back in touch as soon as they heard back from them.

It is now October and I've had no contact from them since.

I have been using natural dispensary for several years. Delivery is fantastic and often the next day eg. Orders placed on a Monday morning and delivered by Tuesday afternoon.
They are helpful with refunds and a very generous returns period if you purchase supplements as part of a plan, and then plans change and you don’t start them (as is common).
Always happy with quality of packaging and ease of ordering.

As a practitioner of Functional Medicine I have been using the Natural Dispensary as my preferred source of supplements pretty well since their inception in 2007. Over that period I have referred literally thousands of clients to them as the most reliable source for their prescribed remedies and remarkably, in all that time not a single client has complained about their service. On the contrary, I frequently get glowing reports of exceptional customer care.
It is obviously vital to my business that I use only companies that can supply a service that offers me full backup, as the Natural Dispensary have always done. Their support is of a standard rarely experienced nowadays and I feel confident to send my clients their way for a remarkable quality of service.

I have been buying supplements from Natural Dispensary, directly, and for more than 10 years.

My last purchase of the Balanced Vitamin C 1000 was 2 refills bags. The capsules came in yellowish brown colour, as per the photos sent to them, and unlike what I had previously purchased from Balanced and other brands. These capsules have oxidised and are not fit for human consumption. They have ignored my feedback. This is not a professional approach to doing things.

To the directors of Natural Dispensary supplements and their management team, ignoring the problem doesn't make it go away. Let alone a serious problem as such. It is your loss, to be frank, and I shall not come near your supplements again. Your staff ought to better speak with the customers in a polite way rather than a defensive and condescending way. Arguing with me about the colour of Vitamin C supplements without knowing that they shouldn’t be yellow brown is disastrous.

Ignoring a customer who have spent, over the years, thousands of pounds, supporting your business is not customer service. As matter of fact, your overall behaviour is unprofessional to put it mildly. Selling products that have oxidised are a health hazard.
These things do happen and genuinely. I am not after your charity for god’s sake their price was less than £13. I do understand that you may need to take this with the supplier but if I were you I would have replaced them, regardless, or opened another refill and find out.

Having said that trust is paramount and I have now every reason not to trust you and waste money on you. It is most definitely your loss to be frank and not mine. Shame on you and shame on your staff’s behaviour and shame on pushing away loyal customers.