Y'alls escalations department is awesome, everytime we have a problem it gets attention from either Andrej or one of his team and we really appreciate it. Give some of y'alls level 1s a bit more th... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Daisy was the most amazing customer support representative I have ever spoken to. Her dedication to helping me solve the issue I was having with Aloha was something I've never seen before. She called... Voir plus
L'entreprise a répondu
When a power outage hit my store. We were not able to go back online. We reached out for help and immediately we were put into spooling and I was educated on what would happen moving forward. Unfortun... Voir plus
L'entreprise a répondu
This company signs you up for a contract without your permission, POS system is faulty and does not operate properly. Once you try to cancel you find out and Aloha representative signed you up for a... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today NCR Voyix transforms the stores and restaurants experiences with cloud-based, platform-let SaaS and services capabilities.
Coordonnées de contact
864 Spring St NW, 30308, Atlanta, Etats-Unis
- 1-800-225-5627
- ncrvoyix.com/restaurant
4,4
Excellent
739 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 20 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Les gens ont aussi consulté
Installed a new printer to my office…
Installed a new printer to my office computer tech was friendly and knowledgeable.
24 juillet 2024
Réponse de Aloha by NCR Voyix
Thanks for being a valued customer, we love hearing about your positive experience with our team.
Ivana the agent that helped me replace…
Ivana the agent that helped me replace terminal was exceptional!
24 juillet 2024
Réponse de Aloha by NCR Voyix
We’re happy to hear about your great experience with Ivana and our support team. Thanks for being a valued customer.
Gracias por su ayuda es genial contar con gente dispuesta
La persona que me atendio fue paciente pues mi nivel de Ingles no es muy Bueno, supo darme instructions sencillas y resolvio la situation agradecemos la atencion.
23 juillet 2024
Réponse de Aloha by NCR Voyix
Nos alegra saber de su gran experiencia con nuestro equipo de soporte. Gracias por ser un cliente valioso.
Easy to get what I need to accomplish…
Easy to get what I need to accomplish done! Very knowledgeable and patient with me while we navigated some issues!
22 juillet 2024
Réponse de Aloha by NCR Voyix
Thank you for sharing your experience with us. We're happy to hear your issue was resolved in a timely manner by our team.
Réponse de Aloha by NCR Voyix
Thanks for being a valued customer, we love hearing about your positive experience with our team.
Great service
The customer care team are very knowledgeable and professional!!! We are just setting up a new system and their help has been invaluable!!!!!
10 juillet 2024
Réponse de Aloha by NCR Voyix
Glad to hear you are loving Aloha and it’s the right solution for your business. We appreciate having you as a customer.
Excellent with professionalism
Excellent with professionalism! And so patient and understanding of the issue.
20 juillet 2024
Réponse de Aloha by NCR Voyix
Thank you for sharing your experience with us. We're happy to hear your issue was resolved in a timely manner by our team.
Aloha Essentials
Before you release any product, I’d recommend making sure it’s functioning properly. We’ve had immense issues for the last two months with the handheld (axium) payment device.
18 juillet 2024
Réponse de Aloha by NCR Voyix
Hi Zubeyir, thank you for sharing your feedback. Our team is looking into this and will follow up with you.
Rob Young is a true professional
Rob Young is a true professional. I have had the pleasure of dealing with him in the past and I feel he knows our system as well as we do. If I need help in the future I hope I will be fortunate to be assisted by him again.
19 juillet 2024
Réponse de Aloha by NCR Voyix
We’re happy to hear about your great experience with Rob and our support team. Thanks for being a valued customer.
I had a wonderful experience
I had a wonderful experience, really fast and got the job done the right way. I’m glad I got this person because sometimes they don’t understand.
18 juillet 2024
Réponse de Aloha by NCR Voyix
We’re happy to hear about your great experience with our support team. Thanks for being a valued customer.
I STILL CAN NOT VIEW MY CLOUD…
I STILL CAN NOT VIEW MY CLOUD APPLICATION THAT I PAY FOR IT MONTHLY.
WHICH SITE DO I GO TO VIEW MY ALOHA STORED VALUE AND ALL OTHER CLOUD BASED APPS?
11 juillet 2024
Réponse de Aloha by NCR Voyix
Hi Regina, thank you for sharing your feedback. Our team is looking into this and will follow up with you.
Fantastic customer care👍👍
17 juillet 2024
Réponse de Aloha by NCR Voyix
Thanks for being a valued customer, we love hearing about your positive experience with our team.
Val was excellent
17 juillet 2024
Réponse de Aloha by NCR Voyix
We’re happy to hear about your great experience with Val and our support team. Thanks for being a valued customer.
Impressive
Really impressed by the response time and the quickness of service whenever I contact HSR, AE Support.
17 juillet 2024
Réponse de Aloha by NCR Voyix
We’re happy to hear about your great experience with our support team. Thanks for being a valued customer.
Alex
Alex
Exceeded our expectations
Excellent support , very knowledgeable and a clear cummunicator professional and polite
Wonderful people.
Very very very helpful
Thank you.
9 juillet 2024
Réponse de Aloha by NCR Voyix
We’re happy to hear about your great experience with Alex and our support team. Thanks for being a valued customer.
they are so fast and lovely people!
9 juillet 2024
Réponse de Aloha by NCR Voyix
Thanks for being a valued customer; we love hearing about your positive experience with our team.
Added a service charge to checks
Added a service charge to checks. Asked for a report so we can track this charge and keep in seperate from other charges like a large party gratuity. Was told I can just pull the numbers off each checkout at the end of day and keep a bunch of excel sheets. The numbers are in Aloha but asking for a report of the numbers is too much.
20 juin 2024
Réponse de Aloha by NCR Voyix
Brian, thank you for the feedback. We will relay your message.
Love to see how my team is doing when…
Love to see how my team is doing when I’m not there
20 juin 2024
Réponse de Aloha by NCR Voyix
Thank you for sharing your experience with us.
Réponse de Aloha by NCR Voyix
We’re happy to hear about your great experience with our support team. Thanks for being a valued customer.
They were on top of it and took care of…
They were on top of it and took care of me from minute one to minute 78!
27 juin 2024
Réponse de Aloha by NCR Voyix
Thanks for being a valued customer, we love hearing about your positive experience with our team.
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