Y'alls escalations department is awesome, everytime we have a problem it gets attention from either Andrej or one of his team and we really appreciate it. Give some of y'alls level 1s a bit more th... Voir plus
L'entreprise a répondu
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Daisy was the most amazing customer support representative I have ever spoken to. Her dedication to helping me solve the issue I was having with Aloha was something I've never seen before. She called... Voir plus
L'entreprise a répondu
When a power outage hit my store. We were not able to go back online. We reached out for help and immediately we were put into spooling and I was educated on what would happen moving forward. Unfortun... Voir plus
L'entreprise a répondu
This company signs you up for a contract without your permission, POS system is faulty and does not operate properly. Once you try to cancel you find out and Aloha representative signed you up for a... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today NCR Voyix transforms the stores and restaurants experiences with cloud-based, platform-let SaaS and services capabilities.
Coordonnées de contact
864 Spring St NW, 30308, Atlanta, Etats-Unis
- 1-800-225-5627
- ncrvoyix.com/restaurant
4,4
Excellent
739 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 20 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Les gens ont aussi consulté
I don't use Aloha Cloud so I can't rate…
I don't use Aloha Cloud so I can't rate anything and I'm not going to give you 5 stars just to be a nice guy!
27 juin 2024
Réponse de Aloha by NCR Voyix
Hi Speros, thank you for the feedback.
They are alway on top of things and…
They are alway on top of things and when an issue arises, it is fixed very fast.
17 juin 2024
Réponse de Aloha by NCR Voyix
Thanks for being a valued customer, we love hearing about your positive experience with our team.
Good communication and helped me fix my…
Good communication and helped me fix my issue efficiently.
19 juin 2024
Réponse de Aloha by NCR Voyix
Thank you for sharing your experience with us. We're happy to hear your issue was resolved in a timely manner by our team.
Locked out retrieval
Rep was very helpful and knowledgable. Appreciated his insight to unlocking my accoutn.
17 juin 2024
Réponse de Aloha by NCR Voyix
Thank you for sharing your experience with us. We're happy to hear your issue was resolved in a timely manner by our team.
Réponse de Aloha by NCR Voyix
Thank you for sharing your experience with us.
When a power outage hit my store
When a power outage hit my store. We were not able to go back online. We reached out for help and immediately we were put into spooling and I was educated on what would happen moving forward. Unfortunately we were not able to get back online immediately so we had to create a second ticket and had to wait until it was fixed by NCR. Every time we reached out and spoke to someone they were very helpful and took the time to explain and educate us on our issue.
13 juin 2024
Réponse de Aloha by NCR Voyix
Thanks for sharing, Daniella. We’re glad the team could get the support you needed so you could keep your business running.
Quick service !
Great and quick service I have had NCR for about 6 years they don’t disappoint !
12 juin 2024
Réponse de Aloha by NCR Voyix
Thanks for being a valued customer; we love hearing about your positive experience with our team.
Ease of communication with the Support…
Ease of communication with the Support and everything being done in one email only.
10 juin 2024
Réponse de Aloha by NCR Voyix
Thanks for being a valued customer; we love hearing about your positive experience with our team.
Réponse de Aloha by NCR Voyix
Thank you for sharing your experience with us.
The issue is resolved very quickly and…
The issue is resolved very quickly and effectively.
9 juin 2024
Réponse de Aloha by NCR Voyix
Thank you for sharing your experience with us.
Y'alls escalations department is…
Y'alls escalations department is awesome, everytime we have a problem it gets attention from either Andrej or one of his team and we really appreciate it.
Give some of y'alls level 1s a bit more than a week of training though, they will need it lol
5 juin 2024
Réponse de Aloha by NCR Voyix
Hi Jay. We’re glad Andrej and the team could get the support you needed so you could keep your business running.
Réponse de Aloha by NCR Voyix
We’re glad John and the team could get the support you needed so you could keep your business running.
They fixed my issue in a timely manner
4 juin 2024
Réponse de Aloha by NCR Voyix
Thank you for your sharing your experience with us. We're happy to hear your issue was resolved in a timely manner by our team.
I have already given the feedback
I have already given the feedback, reviewing the feedback
4 juin 2024
Réponse de Aloha by NCR Voyix
Hi Hari. Thank you for your sharing your experience with us.
Trudy was amazing
Trudy was amazing! Yes it took a couple back and forth, but she never gave up, listened and she rocked! the only downside to the call was, i really could not understand the lady when i called it to get help. i had to call twice because i wasnt sure she understood me, and how extremely urgent my problem was.
3 juin 2024
Réponse de Aloha by NCR Voyix
We’re happy to hear about your great experience with Trudy and our support team. Thanks for being a valued customer.
Réponse de Aloha by NCR Voyix
Thanks for being a valued customer.
Réponse de Aloha by NCR Voyix
Thanks for sharing, John. We’re glad the team could get the support you needed so you could keep your business running.
Réponse de Aloha by NCR Voyix
Thanks for being a valued customer.
Réponse de Aloha by NCR Voyix
Thank you for your sharing your experience with us. We're happy to hear your issue was resolved in a timely manner by our team.
These folks are the best
These folks are the best. Knowledgeable, professional, thorough. A pleasure to work with.
26 mai 2024
Réponse de Aloha by NCR Voyix
Hi Jack. Thank you for your sharing your experience with us. We're happy to hear your issue was resolved in a timely manner by our team.
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