Super helpful expert advice on machine maintenance cleaning products required. Prompt delivery of products by very professional delivery staff and great customer service from the get go. They also in... Voir plus
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Every single member of the team we've dealt with showed in-depth knowledge and a high level of professionalism. The response time is out of this world. We couldn't ask for any more than that :-). Perf... Voir plus
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Called at 11.15 this morning for an Engineer to attend our premises to repair the glasswasher. Spoke with an extremely helpful and lovely lady and she booked our call out. Engineer arrived and fixed... Voir plus
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Well, what an amazing service these guys delivered last week… Going into a busy day/ weekend In our pub and our glass-washer just decided it didn’t fancy it. Nelson’s Engineer Mark showed up afte... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
THE DISH & GLASSWASHING SPECIALISTS For over 40 years, NELSON has been at the forefront of the UK warewashing industry. Our reputation speaks for itself with tens of thousands of commercial dishwashers, glasswashers, and icemakers installed throughout the catering, hospitality & leisure industry.
Coordonnées de contact
Unit 1 - 2 Rowley Industrial Park, Roslin Road, W3 8BH, London, Royaume-Uni
- 0800 592833
- office@nelsonwash.co.uk
- nelsonwashonline.co.uk
4,8
Excellent
477 avis
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Andy and his team done they best to get…
Andy and his team done they best to get our replacement machine on the weekend,the engineer was on the site first thing in Saturday morning
20 novembre 2025
Réponse de Nelson Dish & Glasswashing Machines
Thank you for taking the time to share your feedback! We’re really pleased to hear that Andy and his team were able to arrange your replacement machine over the weekend and have our engineer on-site first thing Saturday morning.
We truly appreciate your kind words and are glad we could support you when you needed us. If there’s ever anything more we can do, please don’t hesitate to get in touch.
Kind Regards
Nelson Dish & Glass
Excellent products and speedy delivery
19 novembre 2025
Réponse de Nelson Dish & Glasswashing Machines
Thank you for your kind review! We're thrilled to hear that you’re happy with our products and pleased with the speedy delivery. Your feedback means a lot to us, and we look forward to serving you again soon!
Nelson Dish & Glass Support
Ordering was superb delivery & Tracking was awful!
Ordering was superb swift and efficient, however, once the order was placed things went wrong.
Emails were received with a link to track the deliver of our order but we are expected to download "The Shop App" onto my phone to track delivery the app is shocking and told me all orders were delivered which was not the case. You cannot see the tracking when you need too, so I had to ring Nelsons to find out what was going on. They stated they would call me back they never did, so 2 days later I phone them again FairPlay they apologised for not returning the call but order was placed 14th November 2025 and the delivery of my order arrived 25th November 2025.
The delivery aspects are shocking in this case and having to download an app to track delivery is seriously unacceptable when most delivery companies have tracking without the need to the shop app which is awful to use and I would highly recommend To Nelsons to remove it from their systems as it is terrible.
14 novembre 2025
Réponse de Nelson Dish & Glasswashing Machines
Thank you for taking the time to share such a detailed review. While we’re pleased to hear that your ordering experience was swift and efficient, we’re very sorry for the difficulties you encountered afterward. Your comments are extremely valuable, and we will be reviewing our tracking process to ensure it’s clearer, more reliable, and doesn’t require unnecessary steps. We will be getting in contact with you directly to discuss this further and ensure everything has been fully resolved. Thank you again for your honest feedback—it genuinely helps us improve.
Nelson Dish & Glass Support
Nelson dishwashing are a great company
Nelson dishwashing are a great company. Their service is fantastic and their technicians are so polite and professional. Would highly recommend.
22 novembre 2025
Avis spontané
Réponse de Nelson Dish & Glasswashing Machines
Thank you so much for your wonderful review! We’re delighted to hear that you’ve had such a positive experience with Nelson Dishwashing. Our team works hard to provide excellent service, and it’s great to know our technicians’ professionalism and friendliness stood out to you.
We truly appreciate your recommendation and look forward to continuing to support you in the future!
Nelson Dish & Glass Support
Nelson are a pleasure to do business…
Nelson are a pleasure to do business with, quick and efficient
12 novembre 2025
Réponse de Nelson Dish & Glasswashing Machines
Thank you so much for taking the time to share your feedback. We truly appreciate your support and are thrilled to hear that you had a positive experience with us at Nelson’s Dish & Glass.
Providing quality service and craftsmanship is something we take great pride in, and it’s wonderful to know we were able to meet your expectations.
Kind Regards
Nelson Dish & Glass
Delivered next day by a Nelson engineer
11 novembre 2025
Réponse de Nelson Dish & Glasswashing Machines
Thank you so much for taking the time to share your feedback. We truly appreciate your support and are thrilled to hear that you had a positive experience with us at Nelson’s Dish & Glass.
Providing quality service and craftsmanship is something we take great pride in, and it’s wonderful to know we were able to meet your expectations.
Kind Regards
Nelson Dish & Glass
Réponse de Nelson Dish & Glasswashing Machines
Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed our products and had a great experience with our team.
Providing excellent customer service is something we truly value, and your kind words mean a lot to us.
We appreciate your support and look forward to serving you again!
Kind Regards
Nelson Dish & Glass Support
Good all round Service
Good all round Service
Good communication on the phone
Engineer on time , professional
10 novembre 2025
Avis spontané
Réponse de Nelson Dish & Glasswashing Machines
Thank you for taking the time to share your feedback! We’re delighted to hear that you received great service from start to finish.
Clear communication and punctual, professional engineers are very important to us, and we’re glad that came through in your experience.
We truly appreciate your support and look forward to assisting you again in the future!
Kind Regards
Nelson Dish & Glass Support
From initial visit to installation the…
From initial visit to installation the staff were polite, helpful and totally professional.
Installation staff took their time to explain and demonstrate correct use and answer questions to ensure we felt confident to use.
We are very satisfied with our machine.
21 octobre 2025
Réponse de Nelson Dish & Glasswashing Machines
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that from your initial visit to the installation, our team was able to provide polite, helpful, and professional service. It's fantastic to know that our installation staff took the time to ensure you felt confident with your new machine by explaining its correct use and answering all your questions.
Your satisfaction is incredibly important to us, and we're delighted to know you're pleased with your machine.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best Wishes
Nelson Dish & Glass Support
Prompt and professional service
Prompt and professional service. Can't fault the installation team and so far, delighted with the glasswasher.
22 octobre 2025
Réponse de Nelson Dish & Glasswashing Machines
Thank you for taking the time to share your feedback with us. We are thrilled to hear that you were pleased with the prompt and professional service you received from our team at Nelson Dish & Glass Support.
It's wonderful to know that the installation team met your expectations, and that you are delighted with your new glasswasher.
Best Wishes
Nelson Dish & Glass Support
Réponse de Nelson Dish & Glasswashing Machines
Thank you for your kind words! We’re so pleased to hear you were happy with our service. Providing excellent support and keeping our customers’ equipment running smoothly is always our top priority.
We really appreciate you taking the time to share your feedback and look forward to helping you again in the future!
Best Wishes
Nelsons Dish & Glass Support
Very great experience today with…
Very great experience today with Nelson’s technician Clive, sorted out our sports club bar - glass washing machine, made every effort to ensure everything was sorted and understood as to what was fitted and such would definitely recommend nelson’s for other companies and local businesses!!
23 octobre 2025
Avis spontané
Réponse de Nelson Dish & Glasswashing Machines
Thank you so much for your wonderful feedback! We’re delighted to hear that Clive was able to get your glass washing machine up and running smoothly and that you had such a positive experience. Our team always strives to provide clear, thorough service and ensure our customers feel confident with their equipment.
We truly appreciate your recommendation and support—it means a lot to us! If you ever need any further assistance or maintenance in the future, don’t hesitate to get in touch.
Best Wishes
Nelsons Dish & Glass Support
delivery earlier than expected which…
delivery earlier than expected which was great because i ordered on a Sunday
11 octobre 2025
Réponse de Nelson Dish & Glasswashing Machines
Thank you for taking the time to share your feedback. We’re delighted to hear that your order arrived earlier than expected — it’s always great when things come together even sooner than planned!
We really appreciate your support and are pleased we could provide a smooth and efficient delivery experience, especially with your order placed on a Sunday.
Thank you again for choosing Nelson. We look forward to assisting you with any future equipment or service needs.
Best Wishes
Nelson Dish & Glass Support
Réponse de Nelson Dish & Glasswashing Machines
Thank you for your kind words and for taking the time to share your feedback. We’re so pleased to hear that you were happy with the efficient service you received.
At Nelson, we always aim to provide prompt and reliable support, and it’s great to know this met your expectations.
We appreciate your trust in us and look forward to assisting you again in the future.
Best Wishes
Nelsons Dish & Glass Support
Engineer Call Out
Called at 11.15 this morning for an Engineer to attend our premises to repair the glasswasher. Spoke with an extremely helpful and lovely lady and she booked our call out. Engineer arrived and fixed the machine 2 hours later.
Would highly recommend Nelson as the company to use for purchase/repairs of Dish/Glass washing machines.
4 octobre 2025
Avis spontané
Réponse de Nelson Dish & Glasswashing Machines
Thank you so much for your kind words and for taking the time to share your experience. We’re thrilled to hear that our team was able to assist you so quickly and that your glasswasher was back up and running within a couple of hours.
It’s great to know that you found our customer service and engineer support helpful — we’ll be sure to pass your lovely feedback on to the team. Providing a friendly, efficient service is something we take great pride in, and it’s always rewarding to hear when this is reflected in our customers’ experiences.
We truly appreciate your recommendation and look forward to being of service again in the future.
Best Wishes
Nelsons Dish & Glasswashing Support
These guys are great
These guys are great, from the operator to the engineer who visited... friendly professional service from people who know their stuff!!!
17 septembre 2025
Avis spontané
Réponse de Nelson Dish & Glasswashing Machines
Hi Richard Gordon,
Thank you so much for your kind words! We're delighted to hear that you had a positive experience with both our office team and the engineer who visited.
At Nelsons Dish & Glass, we pride ourselves on providing friendly, professional service backed by real expertise, so it’s great to know that came through. We truly appreciate your support and look forward to helping you again in the future!
Best
Nelson Glass & Dish Support
Friendly & helpful engineer
The engineer arrived promptly and was super informative, knowledgable and swift in sorting the iddue
4 septembre 2025
Avis spontané
Réponse de Nelson Dish & Glasswashing Machines
Thank you so much for taking the time to leave us such a positive review. We're thrilled to hear that our engineer arrived promptly and that their knowledge and efficiency left a great impression on you.
Your feedback is incredibly valuable to us, and we’re glad to know you had a swift and informative experience.
Best Wishes
Nelson Dish & Glass Support
A quick response to our call was very…
A quick response to our call was very much appreciated. We have a very busy village hall and the dishwasher, for us, is worth it's weight in gold. Dan was concerned to follow the progress of our repair, giving support when needed.
I cannot say enough about the engineer Mark. His patience and determination to track down the source of the problem is to be highly praised. A very personable young man.
2 septembre 2025
Avis spontané
Réponse de Nelson Dish & Glasswashing Machines
Thank you so much for taking the time to share your kind words. We're delighted to hear that our quick response and support met your expectations, especially given the busy environment at your village hall.
We truly appreciate your recognition of Dan’s attentiveness and Mark’s dedication. It’s wonderful to know that their efforts made a positive difference, and we will be sure to pass along your praise to them.
Your feedback motivates us to continue providing the best service possible. Please don’t hesitate to reach out if you need any further assistance.
Nelson Dish & Glass
Réponse de Nelson Dish & Glasswashing Machines
Thank you for your feedback! We're glad to hear that our promptness met your expectations. We strive to provide timely and efficient service, and it's great to know that stood out to you.
If there's anything else we can do to assist you, please don't hesitate to reach out!
Nelson Dish & Glass
Very helpful customer service
Very helpful customer service. Technician turned up very quickly and resolved the issue straight away. He was very polite, friendly and completed the job during a busy lunch rush!
20 août 2025
Avis spontané
Réponse de Nelson Dish & Glasswashing Machines
Thank you so much for taking the time to share your positive feedback. We're delighted to hear that our technician was able to arrive promptly, resolve the issue efficiently, and provide friendly service—even during a busy lunch rush.
Your kind words mean a lot to us and motivate our team to continue delivering excellent customer service. If there's anything else we can assist you with, please don't hesitate to reach out.
Nelsons Dish & Glass Team
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