NetFlorist Avis 

Flowers were delivered on time and delighted my girlfriend on her birthday. The booking experience was good and without hassle.

How do you receive a R2k gift and within 2 days they die once receive water

Netflorist is GREAT to say the least. I placed my order this morning before 9am, I selected the hospital option which is where by daughter works and only saw afterwards that when one chooses the hospital delivery, they believe it's for a patient and it could be delivered any time up to 8pm. I called the call centre to explain that it is actually my daughter's place of work and that the delivery must happen before 4pm today. The call centre agent was fantastic and she assisted me by updating the delivery details to say that it is a business delivery. I received an e-mail that my order went out for delivery around 15h40 and my daughter received her gift just before 4pm!!! I'm extremely satisfied with the service and will definitely be making use of Netflorist with absolute confidence again.

Excellent service, quick and friendly delivery. Flowers are too lovely and wife was amazed. Will definitely order again.

Great and efficient service experienced.

I was given a delivery discount and when I added the voucher it charged only R89 out of R117. When I contacted customer service I was given many different reasons, first that the R117 was an international delivery charge~ I mentioned the address is in SA and it’s not an international delivery. I asked them to fix it and they said it’s an IT issue. The agent then said I’m using a vpn ~ I’m not. I then contacted on WhatsApp where they mentioned ‘ Please note that international delivery fees will vary depending on the country and the size of your order’ ~ again, it’s not international and the voucher had no other terms and conditions.
They then told me as it’s Friday 1pm they cannot resolve the issue until Monday.
No one could resolve the issue.
Extremely disappointed by the lack of communication and resolve.

I saw what was advertised placed the order it was delivered at the right time and made someone happy. Very happy with their service. They say what they mean. It gets done right. More than happy to use their services again. Well done netflorist.sa. Thanks for making it a good experience and making my day.

Extremely disappointed with NetFlorist’s service and misleading delivery policies.

I placed two separate orders for a birthday today (flowers and a gift basket), paying two separate delivery fees, only for NetFlorist to completely ruin the surprise. To start, they ruined the element of surprise entirely by contacting the recipient the day before to inform her of the incoming delivery.

On the day itself, they claimed they couldn't deliver because they couldn't reach her. This is a flat-out lie. The recipient actually spoke to them via the receptionist, explained she would be back in 45 minutes, and asked if it could be left at the door. The receptionist explicitly agreed and promised they would redeliver later in the afternoon. Instead, they never intended to deliver as the driver had already left the area, this is also in writing.

To make matters worse, as an international sender, I discovered they cannot or will not call international clients, they will only attempt to contact the local receiver in South Africa, leaving the person paying for the service completely in the dark when issues arise.

NetFlorist then tried to claim my delivery was scheduled for the day after, but I have the invoice screenshots proving it was booked for today.

When confronted, they hid behind a small terms-and-conditions clause stating the recipient must sign for the delivery and items cannot be left at the door. None of this was clearly outlined in the order confirmation emails.

How can you expect a birthday recipient to stay at home waiting between 9 AM and 6 PM with zero time window provided?

Despite paying for two deliveries, they broke their promise to return this afternoon, refused to re-attempt delivery today on her actual birthday, and want to push it to the next day, even though I told them she won't be home.

Paid premium money for a special day, got lied to, and now the birthday is ruined. Absolutely unacceptable customer service that lied constantly about the situation.

Avoid them if you are ordering from abroad or if your delivery is time-sensitive.

What a waste of. time to order two NetFlorist personalised Braai King aprons for rwo guest from Switzerla nd who accomplished bra aiing Calvinia lamb chops to perfection; limited instruction from the host, no interferance from the host. Totally dad and son’s achievement.

But their AI assistent did not know where in the Cape Gordon’sBay was and kept asking what my budget f or gif ts was. Bad, bad bad.

I received a WhatsApp text advising that I will be receiving a surprise on Friday 11/09. I was very excited and I also got given a reference number. So i looked at the delivery times then reached out to advise that I finish work at 2pm. They then advised that they would like to move the delivery either to my home or Monday. I asked for Monday morning. Monday the 14th came and I communicated about the delivery, they advised I'll be sorted by 2pm. 2pm came no communication came I called and only then did the representative reach out to the driver. It's been such a terrible experience even the surprise was no longer a surprise anymore. Driver came at 3:25 and I leave at 3:30 and only because I reached out. Super draining experience

Found a lovely arrangement, willing to spend R2,000. Extreme difficulty with their online payment page. Page will not accept 4 digit security code tha Amex uses. Tried a Visa card, successfully went through the verification process only to get an over credit limit error. No credit limit exists on that card. Briefly tried their AI chat (which I hate). No human interaction despite request. Tried the WhatsApp method, successfully, but after an hour of attempts I’m taking my business elsewhere. Clean up your interface NetFlorist!!!

Smooth and early delivery that made my friend smile 😊

I placed my order 2 day in advance to be delivered on a special day , the day of 10/09/2026 at 12 o'clock my order was not delivered at 2 o'clock still not delivered when i phoned to follow up my order was still not processed and out for delivery 4 o'clock cam and my order still not delivered even following up on multiple times and explaining this was a very special day for my wife which was the recipient my ordered was newer delivered on this day making it the worst day and experience we received form netflorist only to get my order delivered the next day midday worst service ever and even the call center assistant was shocking

I’m very , disappointed I placed my order on Wednesday for delivery today, and it was delivered so late on a Friday like seriously, the person it was intended for left the office at 15:00. It was delivered at 15:26…… very disappointed and now it will stay at the office the whole weekend. The entire plan and idea of brightening the persons day and weekend now and blown out the window.

Generally when you order flowers early in the morning you expect them to get there in the afternoon to brighten someone’s day not 7pm at night. This is the second time this has happened will not order again.

Always quick and efficient to order from Netflorist

Thank you for making my grams birthday special from across the boarder. Love and appreciate. Delivery Service was so prompt.

I loved that putting in the order was an easy process and the delivery was efficient. I was disappointed when I heard that the card that the was lost.

Hi there. I am extremely disappointed in the service! Will likely never put my gifting in Netflorists hands again. Today was my father birthday. I ordered personalized gifts on TUESDAY! Nothing has been delivered today even though the delivery day was confirmed for today. It is now 9pm. My father had gone to sleep and his birthday is basically over. Had I known this would have been a waste of time, I would have just given him them money and called it a day. Thanks for ruining the whole day.

Would be a 0 star but I admit I had okay experiences before with them. This time not so much.

Ordered on the 25th August, was due to arrive 30th August, only having my order assisted today (4 September) after emailing for this entire week.

Not only were their emails in my spam, which as a business you should try to ensure that this doesn't occur, my emails would not deliver to them. This would consist of 4 different email addresses I was given and about 6 I sent emails total. Still no updates and barely any responses over their WhatsApp line. I was told they would contact when my information was received. Still nothing. Today over WhatsApp they finally decide to assist my order being carried through and only then am I informed ALL my order details for customization were not accessible, even though I ordered through their site. I must now send through my image and the details over WhatsApp. The consultant insists that I must send the image not as a PDF which I had done prior upon being told to send everything through on WhatsApp. They insist that they will inform me if the quality decreases as WhatsApp compresses images even though they apparently cannot access the pdf. So they will tell me if the image quality decreases for an image they don't have access to the original of. After many back and forth during this week and no apologies and no compensation for all this. All the while the staff were condescending on call and short over WhatsApp.

I will not be ordering again from Netflorist and may this help others with issues with their order like mine. Go straight to WhatsApp as they do not receive emails and are condescending over call.