NetFlorist Avis 

Extremely disappointing experience birthday delivery

I am extremely disappointed with my experience with NetFlorist today.

I placed an order specifically for same-day delivery on 11 August my birthday. The entire reason I placed the order was so that I could receive the flowers on my birthday.

What is incredibly frustrating is that I received no communication whatsoever informing me that they were unable to fulfil the delivery today. I only discovered this by logging into my account myself. There was no proactive call, email or message to let me know what was happening.

Even worse, I am now being told that the flowers will be delivered on 12 August. But 12 August is not my birthday. The special day is 11 August. Delivering the flowers a day later completely defeats the purpose of what I ordered.

When I contacted customer service, I expected them to at least try to assist by offering alternatives perhaps changing the flowers, finding another florist, changing the product or providing another reasonable solution. Instead, I was essentially told there was nothing they could do.

I understand that unforeseen circumstances happen, but the problem is how the situation was handled. If you cannot fulfil a same-day order, especially one placed for a significant occasion, you should communicate with the customer immediately and make every reasonable effort to provide an alternative.

I paid for a service because I wanted to celebrate today, 11 August. Being told that I can receive the flowers tomorrow is not an adequate solution when the entire purpose of the order was for my birthday.

This has honestly put a damper on what should have been a special day. 💐

Very disappointing service and an even more disappointing customer experience.

Thank you, but I am disappointed as the order came so late on her birthday date, I would have preferred if it was delivered in the morning.

I ordered gifts for my girlfriend on Netflorist, they took the money and sent the gifts with a courier truck except for the flowers because they don’t deliver in that area. A lady called me and said they will give back my money as credits in my netflorist account. Later I called them and asked if it’s possible to get a cash refund they said yes I’d only have to wait 3-5 business days and must give them my details. I gave them everything they wanted and they told me they’ll remove the credits and refund me the cash in my bank account. After a week they removed my credits but they never deposited that money into my bank account. That was the 8 of July 2026 and it’s now the 6th of August 2026. I call them everyday (mind you I’m not even working) they keep saying they’ll send the matter to the relevant department and get back to me. I’m still waiting and I really need that money. Some of us are trying to support your successful business with our small monies but we still get ripped off. Why? I’m in the Western Cape. If anyone can help me on where to go for help I’ll appreciate it. Thank you.

Absolutely phenomenal service once again!! Beautiful flowers and delivery was seamless. Thank you for bringing joy to my friend 💞.

Order was late,

Ordered some goods to be delivered to my cousin in South Africa. Money was taken immediately, and was told that my delivery would be delivered on 30 July 2026.
Now it is 3 August 2026 and there is still no delivery.
I have tried using the automated chat bot. However that just stalls you.
I have tried using the WhatsApp route. It just gives you a number to ring.
I have tried ringing the number. You are just placed in a queue with a stupid comfort message.
I have tried emailing orders email address. No reply.

I am trying to cancel my order. Chat bot says it will redirect me. No further communication.

This companies customer care leaves a lot to be desired.

Delivery was great, as well as the tracking. The advertising is a bit misleading. I ordered the personalised ice bucket and had to choose one of three options namely standard, Wine and I can't remember the third option. Standard has a champagne bottle and 2x glasses, Wine has a wine bottle and 1x glass and is R100 more. The last option is R150 odd more with another bottle in. The advertising means on standard it comes with a Champagne bottle but one can change to wine for R100 more or even more for more expensive wine/liquer. The advertisement must then have a clause to say no Champagne included on standard. It is an anniversary after all. (Order Number: 109221464)
Regards,
Theo

The delivery was not made on the correct day. It was a special birthday and they did not make the delivery which we pay for. Furthermore they were unable to provide me with a reason why it was not delivered.

Smooth and fast delivery.

Ordered flowers for my girlfriend for National Girlfriend’s Day, and NetFlorist delivered beyond expectations! The arrangement arrived in fresh, beautifully presented, and right on schedule. It put the biggest smile on her face. Thank you for helping me make the day so memorable-will definitely use the service again.

Next day delivery which was great - but felt that it came at the cost of the quality of the final product. Expected much higher quality on the printing of the mug (as advertised in image examples displayed on their website) from such a big company like NetFlorist, especially for the price you pay, you would expect much better quality or as advertised

The flowers were fresh and vibrant. Always a pleasure

A day late, she cried yesterday for not receiving any flowers. Thank you thats great !!!!! This after i confirmed on friday

I want my money back

Please add a zero option for that's what my experience was. They delivered a "Get well soon" pesent to my girlfriend for her birthday

The gift is perfect. Only problem I have is I had to wait for hours. The gift got to me at 8pm and it was already late for the recipient. The delivery services were very poor.

they came at 8pm, and they looked absolutely nothing like what the reference photo showed

The gift arrived long after 20:00pm with the incorrect stuffed toy. I selected the dog hamper & they got a penguin

The gift was delivered so late and it wasted the whole day of the person who received it as there was no time frame for delivery

It is not right

I ordered flowers and a personalized gift hamper for a special occasion. The website was super easy to navigate, and the delivery arrived right on schedule! The recipient loved how fresh the flowers were and how beautiful the packaging was. Highly recommend!

The delivery service is top quality