NETTA Avis 672

Customer service is a joke.
Slow to the point of glacial, couldn’t care less about your problems, sent me the wrong replacement item because they have no clue what there doing and even now 2 weeks after I had to pay to return this item I still have not received a refund.
I sold the air Conditioner I had as lost all faith in this company - proceed with caution!

Got the first AC nearly 6 years back which is still working a treat.

Got a newer one for 2nd room, ordered and arrived next day. Happy with the price (on par with others), same effectiveness - but now with modern tech like integration with smart devices + app control.

Happy with the service and already recommending friends.

Ordered a Gym Floor Standing Fan 18” from the actual Netta store on Amazon. I also paid for the next day delivery. Item arrived the next day, with the box all damaged. The fan “cage” was dented and the motor at the back gets incredibly hot within 7 minutes of use. I timed this as of course the motor casing on any fam will get warm, but not that warm and especially not that quick. When placed on a hard floor the fan actually rotates in its place when switched on. This is not an oscillating fan so should not be doing that. I approached the seller on Amazon with images of the absolute state of the item when it was delivered ( I personally think it is a returned faulty item that they have … “repaired” and then put back on the shelf) and they just kept fobbing me off with a 10% refund … or to send the item back. But the box was damaged on delivery so I could not send the item back as it probably wouldn’t get there without further damage to which I would then be liable for. I wanted the faulty one collected and replaced or a full refund so I could then actually go and purchase a better fan. Netta products used to be decent but paying £59.99 for a dodgy Netta product is not something I will repeat in the future. After using Netta for years I will now never order another Netta product again. They should be removed from Amazon.

Have repeatedly asked the question how to send back items ordered in error.
I've quoted order number and detailed items involved but they just send more stalling questions and refuse to give me details on how to return.
Have tried calling but with no answer.

The fan stopped rotating to sides just after a couple of weeks of use. I initially considered returning it, but didn’t have time or a replacement unit on hand. Assembly was frustrating—the joint between the rod and motor unit is very small, which made installation unnecessarily difficult, even though I followed the manual closely. It seems like a design or production flaw. On the positive side, the fan speed is satisfactory on stable position.

TRASH, don't buy it; it doesn't have proper adjustments. Remote control basic as fu,k.

Great AC. Overall great performance, as well as great value for money compared to other ACs in the market. I am from Asia so grew up with AC, that’s why I am used to the “noise” the AC brings. To explain, it is not really noisy, but to me it’s like a brown noise. So do not be bothered by it. Having a “noisy” AC is better than sleeping in this disgusting UK heatwave :)

Great product at a great price. The website was easy to navigate and the product arrived quicker than expected. Well done Netta

Bought extendable hedge trimmer off Amazon. Extender didn't work, they asked for a video, no response until after the returns expiry. Ridiculous.

Item felt as cheap as it was.

Ordered new chain for the chainsaw/Hedge trimmer I purchased from Netta several years before,wrong size chain sent,informed the company by email back in May no reply as yet from the company after 3 emails.Customer services you need up your game...very dissapointed customer

Very prompt service and product as described, will use again

service great delivery on time . Found returns a bit of a hassle but got there in the end. ltem then picked up next day.

I ordered the wrong replacement battery based on the description on the website. Within the hour I emailed to highlight that I wanted to switch to the correct battery. Having received no response I rang the number on the website with no answer from the extension transferred to and no voicemail to leave a message. The wrong battery arrived. I then went on the live chat and got no response. Under the Distance Selling Regulations I have the right to cancel and return the incorrect item for a full refund but how can I do this when I am getting no response?

The product and sevice was excellent only lost point was because went to the wrong house the first time .but all in all very good service

Excellent bit of kit. Would happily recommend.

I received the mini chainsaw replacement today;After using it I would have given 5 stars but it did take Netta some time with customer service to come to my aid.Nice bit of kit!

All good very happy