Dear Fiaz,
Thank you for sharing your feedback regarding our services. I understand that you have expressed frustration and disappointment with the outcome of our previous communication. Allow me to address your concerns in a straightforward manner.
From our records and interactions with you, it is evident that our team has consistently provided you with VIP service, going above and beyond to assist you. We have dedicated time and effort to create custom templates and funnels specifically tailored to your needs, even though these services were beyond the scope of our standard offerings.
While we have made every effort to accommodate your requests and resolve any issues you encountered, it is important to note that we cannot provide a refund for the charges incurred during the period in question. This decision is based on the fact that you utilized our services, including support and multiple sessions with our team, during that time.
Nevertheless, we genuinely apologize if there was any miscommunication or misunderstanding during our conversations. In an attempt to address your dissatisfaction, we are willing to offer an additional three months of free service to compensate for any inconvenience caused.
We highly value your feedback and aim to provide the best possible service to our customers. If there are any further concerns or questions you would like to discuss, please do not hesitate to reach out.
Best regards,
Adir