Nevala Avis 

I did an order for 2 hoodies on October 4, 2025, and to this day there are not even any updates, only a notification that my order has been processed.

Avoid avoid avoid! The dress that arrived looked absolutely nothing like the picture on the website. The style, the colour and the material were completely different from the image advertised. When I contacted customer services, despite having an address in the UK, I was informed that I had to return the item to China at my own cost in order to receive a refund.
Despite the fact the dress was completely missold.

Terrible company
Resell Shein clothing, quality is rubbish, make you pay for returns and dont align with their policy. Do not buy from them! I WILL be making a TikTok about them too

Buyers beware. Products are low quality, fake and badly constructed. One of the items purchased claimed to be Zara look alike in design. The quality, design and missing contrast stitchings were so bad. It goes into trash immediately.

Sent me a dress that was not as described (it was fit for a child and not an adult in terms of length) looked nothing like the photo. Refused to refund. Having to claim via my bank. Awful!

SCAM!!! Biggest scam and trust pilot needs to start getting people writing fake and misleading review.
That they write Nevala .co.uk when they are not is their first fraud!
Product quality is appalling!!! Wouldn't clean my floor with it. Won't waste time sending item back to China to get store credit knowing I will NEVER buy off them EVER again!
Pls be warned.... they are a fraud . DO NOT believe the fake reviews written by fake customers .. don't fall for this scam, scumbags !

Placed my first order on the 2nd Dec, shipping to the UK.

Intl shipping was advertised in multiple places on the website as free. It was not free. I was charged for shipping.

Shipping isn't updated until the 3rd. When going on to the update, there is no update: it hasn't dispatched.

Still by the 8th, there is no dispatch.

Am I still to believe this will reach me well in time by Christmas, as per the checkout window said? I have my doubts. This will be another parcel lost in the post no doubt.

Edit: 10 days in, still no tracking information. Nevala customer service got in touch to say it is in transit but have no intel beyond that.

Edit: 13 days later with 0 tracking available and much anxiety, the order did arrive. The “XS” sparkle sheer blue gloves I purchased look nothing like the photo and they hang off the wrist like a size L. Weirdly they came with a dress I did not ask for which concerns me - clearly they sent me a random matching XS dress when I tried to purchase XS gloves and both look super cheap and not like the photos. Waste of time. Do not recommend this company.

What I was sent was very cheap, different straps to image. When I wanted a refund I was told I had to fund the return to China first.

A scam company. Lures you in with FAKE PICTURES and your package never arrives. 100% stay away. Scumbags at their finest. I hate this company and that is very much out of character for me. But these bastards have no sense of human decency whatsoever. They will burn in hell for the crimes they committed against these innocent people.

Clothing is coming from China but there advertising makes it seem it is a uk company. Dress arrived but looks nothing like the picture. Very poor quality. I bought it for a wedding. Seems like they have taken pictures from other companies for their advertising. When I looked up reviews there were a huge number of people with bad reviews. I am only giving a star because seems I cant.

Scam company - Avoid - taken money, no dress, no legit tracking details. Don’t risk it.

My package came beautifully wrapped with a handwritten thank-you note. That little detail made it feel extra special xxx

DO NOT BUY. The item they sent is appalling quality, not like the photo, loose threads, not even any internal labels showing product info or brand name!?!? I have asked for a refund due to the defects and even though it is their company policy to give a full refund they are refusing. Worst company I have ever bought from.

Have waited 15 days for a dress that I paid nearly 50 pound for. Hasn't arrived and clearly won't arrive. Customer service not helpful. Wish I seen these reviews before ordering!!

Great Customer service. Were very helpful and easy with a return. Lovely dresses. 😍 and good quality

Good quality dress, was skeptical at first when ordering as I was unsure of this brand. Delivery did take a while but arrived well. Did have a problem with one dress as I had ordered 2. One was not received as this issue was due to the courier at the time. Nevada customer service was quick on responding and giving me a refund for this issue. Will order with in future.

Do not buy! They falsely advertise their clothes and overcharge for cheap knockoff items. Then refuse to let you return and get your money back. Don’t make my mistake! I’m £50 out of pocket.

I have images that prove this!

Absolutely love my new dress! It's elegant, comfortable, and just perfect. Thank you! 🥰👗